Your Move Avaliações 

* In relation to Parkwood Court, Keighley

I've had a shocking and disgusting experience as a tenant. Promises to call me back with information and updates regarding my tenancy were hardly ever kept. Telephone handlers have terrible attitudes, are rude and refuse to do their job. It was extremely difficult to find out anything, but of course I had little choice but to persist due to the housing situation.

In the week before moving, I had to chase them to complete all the checks, confirm my move in date and hand in my keys. On my move-in day, 26th June 2023, I called yet again to ask the manager, Mark, when I could collect the keys. I explained to him I arranged for a man & van to help me move, and he asked me why & told me off...? I was shocked. Anyway, he went to check with their head office. A few hours later, I called again to confirm whether the keys would be made available to me that morning, and with the little time I had, it made me feel incredibly stressed. Mark then told me in a very condescending way that I wasn't the one making decisions and that I should be waiting for them to tell me when I could collect the keys... Fast forward to when I was on my way there, I called again and insisted I would need my keys as soon as I arrive, otherwise I would be keeping my moving company waiting with my belongings. This time, surprisingly, Mark didn't argue and agreed with me saying I could pick up my keys. How kind of him!

When I arrived at the Keighley branch, I was asked for a confirmation of my payment of the holding deposit - something I had done nearly 2 weeks prior - otherwise he wouldn't give me the keys. I cannot describe how angry, disappointed and stressed I felt in that moment. I thought, not only do I have to chase everyone to do their job, I'd also be stopped from taking what belonged to me if I didn't hand it to them on a silver plate? I eventually said I'd do it and took the keys, but with no intention of making this easy for them. They made everything extremely difficult for me.

When I entered the property, I realised nothing had been cleaned. My viewing was 3 weeks prior to moving, but nothing has changed - dirt, rubbish and a stack of letters were still there. At that point I felt so sick of the situation, I simply cried. The level of ignorance, laziness and incompetence was astonishing.

In the following few days, I called again to ask about who the current energy provider was. Again, no one knew and no call back as promised. I found out eventually when I decided to return the previous tenant's stack of letters.

I complained multiple times - also nothing. I believe they knew very well they were in the wrong. I eventually managed to get in touch with the area manager who was very apologetic and advised Mark was no longer employed there - but resolved nothing.

Fast forward to January 2025, I gave one month's notice I'd be moving out. Naturally, I was asked to clean the property before doing so - this had led to some back and forth in relation to my deposit, so I'd raised the matter with the deposit handler and after providing evidence to all of the above, I got my money back. To think YourMove/the landlord wanted to charge me an extra £200! I laugh in the face of adversity <3

Communication from the lettings team is terrible. I was given incorrect information, calls are never returned, and you are left having to constantly chase them just to get a simple update.

We were told our landlord was selling the property we were staying in, and it was a worrying moment. From that point on, Your Move Glenrothes were incredible. They helped us find a new home quickly, explained every step clearly, and supported us throughout the entire process. Their patience, professionalism, and kindness made a huge difference. Nothing was too much trouble for them, and they turned a stressful situation into a smooth transition. A massive thank you to the whole team — keep up the amazing work.

The sales staff were very helpful sending different available houses persistently until i made my choice. They showed great passion dedication to customers

A very efficient service. Friendly and helpful staff. Would recommend.

Was kept upto date at every point. I never had to call to find out how the sale was going

I’ve been using your move lettings since 2017 and over the past few years Peter Monaghan has been dealing with my rentals for me. Pete is very knowledgeable in his job, works very efficiently and is always happy to help with any questions or problems that arise. He’s a hard worker, makes things happen and is a massive credit to the company. The main reason I have stayed with your move Bromsgrove is knowing Pete is dealing with my properties for me.

Great work mate thanks a lot for all your help.

I had a fantastic experience working with Harry Charalambous.
From start to finish, Harry demonstrated exceptional professionalism, extensive real estate knowledge, and a genuine commitment to helping me throughout the process.
His expertise, guidance, and attention to detail made everything smooth and stress-free.
Harry was always available to answer questions, provide valuable advice, and ensure I felt confident at every stage.
His understanding of the real estate market and dedication to his clients truly set him apart.
A special thank you to Harry and your Team for his amazing service, experience, and knowledge.
I would highly recommend him to anyone looking for a trustworthy and highly skilled real estate professional.

Thank you again, Harry, for making this such a positive experience!

Very friendly and informative from the first call to book a viewing to concluding a deal.

They were helpful from the beginning. As i dont live in the area they were great at sorting me out with 2 viewings on the same day. Got back to me straight away and left messages if i was unavailable. All the staff i spoke to were professional and friendly. Very easy to deal with.

The profesionalism of the Durham team. This is the second time that i have their services at Durham . Truly ( for me ) a no brainer. Thanks to all that were involved in the sale .
Many thanks
Paul G.

Couldn’t recommend Your Move enough. From the very beginning of the process they were efficient and friendly. Kept me up to date throughout the process and did everything possible. Catherine in particular was amazing but the whole team were outstanding. After dealing with other estate agents previously I’d recommend Your Move above everyone else.

I had an excellent experience with Your Move throughout my recent house purchase. The team was proactive, professional, and consistently prompt in responding to queries and progressing the transaction. Their communication was clear, and they worked diligently to ensure everything proceeded smoothly from start to finish. I am grateful for their support and would not hesitate to recommend Your Move to anyone looking for a reliable and efficient estate agent.

The best estate agent I have experienced in my 40 years of buying and selling properties!
Andrew and his team do a fantastic job. Andrew in particular is on the case seven days a week and it was not unusual for him to chase information or update me outside office hours even on a Sunday.
The whole team at the Crewe branch deserve the success that work tirelessly to achieve!
In addition to the great service they are one of the cheapest in the area!

Extremely happy with Your Move throughout the process. We were pleasantly surprised with the number of viewings and how quickly they came after the house went on the market. We received an offer within a week of the house going up for sale. The staff have been very professional, courteous and have kept us up to date throughout the process. I have no hesitation in recommending them.

We had an excellent experience with Your Move Whitton. Alan and Anish were incredibly helpful, professional, and supportive throughout the entire process. They guided us through every step, always keeping us informed and making what could have been a stressful experience much easier.
Their communication was excellent, and they were always available to answer questions and provide advice whenever needed. We truly appreciated their dedication, patience, and commitment to helping us achieve a successful outcome.
We would highly recommend Alan, Anish, and the team at Your Move Whitton to anyone looking for a reliable and trustworthy estate agent.
Thank you for all your help!

The agent we saw Lee was really helpful and knowledgable

Great service by the Leven Team, always kept in the loop and very well informed

You move Walkden are by far the best estate agents out there. I couldn't go ahead with the sale of the property because I was tied to another estate agents, not a single charge no fuss, they are trustworthy give honest reviews and explain everything. If the house doesn't sell with the estate agents I'm contracted to I will come back. Lisa at Walkden is professional kind and truthful.