Your Best Car Avaliações 

I would just like to clarify a few points in your response, as I don’t feel it accurately reflects what happened.

Firstly, this was not a puncture or a conventional blowout. The tyre failed around its inner edge, where it had deteriorated. Following this, the vehicle was inspected by a tyre specialist who advised us that all four tyres were unsafe and needed to be replaced. Three had significant cracking on their inner faces and the other was perished.

I did not request or choose to replace four otherwise serviceable tyres. We replaced all four because that was the professional advice we were given regarding their condition.

You also mention that the vehicle had a “fresh MOT”. The car had actually undergone two MOTs within the space of a few months — one under the previous owner and another arranged prior to the sale. The earlier MOT recorded tyre advisories, including tyres close to the legal limit. Those tyres were not replaced before the vehicle was sold to us.

The subsequent MOT arranged prior to the sale passed the vehicle without those tyre advisories. Given the earlier MOT history and the condition subsequently identified by the tyre specialist, I do have concerns about how the tyres passed that later MOT without advisories.

I also don’t feel it is fair to describe my email as “rude”. I contacted you to raise what I considered to be a genuine safety concern and to ask for reimbursement of the cost of making the vehicle safe. I also explained that I would leave a review reflecting my experience if we were unable to resolve the matter. That was not intended as a threat.

I also don’t believe speculation about potholes fairly explains the condition identified by the tyre specialist, particularly the cracking and deterioration found across the tyres.

My concern has never been that I experienced a puncture after driving the car for several hundred miles. My concern is that a tyre failed due to deterioration shortly after purchase and, when the vehicle was professionally inspected, we were advised that all four tyres were unsafe.

In my view, the vehicle should not have been supplied to us in that condition, and that is the issue I was asking you to address.

The salesmen are very friendly, informative and helpful but not at all pushy. Got a lovely car from them am very happy with

Bought my car from Daniel and honestly couldn’t fault him. He was great from start to finish and went above and beyond to make sure everything went smoothly. Really helpful, friendly and easy to deal with, and nothing was ever too much trouble.

Really happy with the car and the service I received. Would definitely recommend Daniel to anyone looking to buy a car. Thanks again!

I had amazing service and experience with them

Industry experts; Ashley and the sales team were fantastic from start to finish

I recently bought a Range Rover Sport and the experience was positive. Jack made me feel welcome and was supportive. His customer service was good and would recommend the organisation to family and friends

⭐⭐⭐⭐⭐ Outstanding Service – Highly Recommended!

I recently purchased a Nissan X-Trail, and I couldn’t be happier with both the vehicle and the excellent customer service I received.

From the moment I walked in, all the staff were welcoming, professional, and helpful. They made the entire buying process straightforward and stress-free, taking the time to answer all my questions without any pressure.

A special thank you to Dan, who provided exceptional service throughout. He was friendly, knowledgeable, honest, and genuinely cared about making sure I found the right vehicle. His professionalism and attention to detail made the experience enjoyable from start to finish.

I was so impressed with the service that I recommended the dealership to one of my friends, and she also purchased a vehicle from them. She had the same positive experience, which speaks volumes about the consistency of their customer service.

I would highly recommend this dealership to anyone looking to buy a car. Thank you to Dan and the entire team for such a fantastic experience. I will definitely be recommending you to family and friends in the future.

Brilliant customer service , ash was really helpful , above all a really good car ,thank you ash for being honest and fair .

My experience was amazing from beginning to end. The staff had great knowledge and understanding of my wants and needs and succeeded in finding me the perfect vehicle. Many thanks team, especially Ashley.

Highly recommend if you are wanting a well presented car being offered by a friendly team at your best car! Dan was great with us, we had such a tight schedule to view car and sort out the purchase, really went above and beyond to help us get it done.

Amazing service from Ashley and the team at YBC can’t thank them enough!

I wanted to take the opportunity to update my previous review and thank Garrett and the team at Your Best Car for the excellent customer service they have provided.

Following a recent issue with the headlight on my vehicle, which occurred after the expiry of the garage’s six-month warranty period, I contacted the team and was extremely impressed by the way the matter was handled. They arranged collection of the car, kept me fully informed throughout the repair and returned the vehicle promptly once the work had been completed, all at no cost to myself.

A special thank you to Garrett, who kept me updated every step of the way. His professionalism, communication and commitment to customer care were greatly appreciated and made the whole process much less stressful.

Whilst issues can occasionally arise with any vehicle, it is how they are dealt with that really matters. I was delighted that, despite the fault occurring outside the garage’s own six-month warranty period, Your Best Car stood by me and resolved the issue quickly and professionally.

Thank you to Garrett and the whole team for your excellent after-sales service. I would have no hesitation in recommending Your Best Car and would happily buy from them again.

Andrew made the sale of my mum's car seamless and painless. In fact, it was a pleasure dealing with Your Best Car. I highly recommend you try this company before you waste too much time with other dealers.

Outstanding service from Jack at Your Best Car. He was polite, friendly, informative, and efficient - we could not ask for more, and the car we purchased is great!

Jamie was a great help, and made the process of buying my car very easy. I would recommend this company.

Jamie gave me a lot of information about the car and was very helpful throughout the whole process

Wonderful experience, great customer service and quick process for finance a vehicle!

Recently purchased my immaculate Yaris GR from Your Best Car. The whole transaction was so easy and straightforward. Thank you Jamie, great buying stress free experience and would definitely recommend them.

I was very disappointed by the lack of empathy shown by both the staff and owners of Your Best Car
My Lexus car was stolen in March in Sissinghurst and as I was told it was unlikely to be recovered and, as I have a disabled wife and a vehicle is essential, I went to Your Best Car the next day, as I had seen they had an identical car to mine, the same year and mileage.
I explained my predicament to them and, although they don’t allow test drives, I agreed to buy the car.
Two days later I was informed by the police that they had recovered the car in London. I informed Your Best Car immediately as I had no idea what condition the car was in as I clearly didn’t want to end up with two cars.
I picked up the car from the London Police pound a couple of days later and it was fine. I informed Your Best Car that I did not want to complete the purchase but they refused to refund my £1,000 deposit, despite the fact that they only took it off the market for five days. I even offered to pay for any out of pocket costs like cleaning.
They failed to tell me at the time of the sale that I could have reserved the car for up to seven days and the deposit would have been repayable as is stated in their Terms and Conditions. It would have been helpful if they had told me about this at the time, in view of my circumstances.
During the whole five days I constantly kept Your Best Car informed of the situation.
I wrote a letter setting out the full circumstances of my case but haven’t received the courtesy of a reply
I have always believed in giving business to local companies but, needless to say, this whole episode has left a lasting bad taste and has done nothing to foster customer relations.
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Following Your Best Car’s response, I would not normally continue with this correspondence but your response to my review is riddled with errors and inconsistencies. It would add credibility to your response if you checked your facts:

* You say “You would need to wait few weeks to see what the outcome was.” Untrue. The car was stolen on Friday; on Saturday I saw the car; on Sunday the police found it and informed me; on Monday morning I informed Jamie of this fact and would need to see if my car was drivable but might have to cancel the purchase as I obviously didn’t want two cars; on Wednesday I recovered my car and informed Jamie that I would not proceed with the sale. I followed this with written confirmation. Five days elapsed over the whole episode and during this time I called Jamie several times to keep him up to date
* Of course no one forced me to buy the car and I read and understood your conditions of business but I was appealing to your sense of fair play in requesting a refund of the deposit as I explained to Jamie that I needed a quick replacement for my car as my wife is disabled and so had a need for a car. Perhaps it was a bit impetuous seeking a car immediatley, but having one’s car stolen from off your drive is an unnerving experience
* You say “You then never showed for your collection. Untrue. I agreed on the Saturday to collect the car on the following Friday, but by Wednesday I cancelled the purchase so to say I did not show up is clearly wrong
* You say “Only after chasing you did you disclose that the Police had found your car”. Untrue, I informed Jamie on Wednesday afternoon as soon as I could.
* You say “Colin made us wait 9 days, chasing daily for an answer, only then to cancel the deal”. Again, untrue. I kept you informed on a daily basis as described above and acted in good faith at all times
* I paid the deposit in your office on the Saturday I saw the car, and not when I got home. You would not allow me to pay using my credit card, it had to be a bank transfer,
* You say that the £1,000 was to defray costs of paperwork (a one page invoice), cleaning the car and having it off the forecourt for 5 days. I hardly think that this would add up to £1,000 and, in any case I made a written offer to you to refund out of pocket costs.
* In view of my circumstance it would have been helpful if Jamie had informed me that I could have "Reserved" the car for up to 7 days and then I would have got my deposit back on cancellation. I’m not sure how I could have found this was available before seeing the car as it does not appear on your website, you can only find them by doing a Google search.
* I concede that you are sticking strictly to your terms and conditions but have left me disappointed and I don’t believe your behaviour is one that encourages a good working relationship with potential customers, hence my reference to a lack of empathy.

From my first enquiry and conversation with Jamie I have been extremely pleased and satisfied with the level of service provided by Your Best Car.
I found Jamie, who I dealt with to be professional, friendly and accommodating all of which gave me a secure feeling of confidence with my purchase which went smoothly, easy and stress free.
I would not hesitate to purchase again from Your Best Car or to recommend them to family and friends.