Your Best Car Avaliações 

184
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Highly recommend if you are wanting a well presented car being offered by a friendly team at your best car! Dan was great with us, we had such a tight schedule to view car and sort out the purchase, r... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very impressed with my dealings with this company and especially the salesman Jamie Hatton. He certainly went the extra mile to answer our questions and put our minds at rest when we had a query. He w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought my car from Daniel and honestly couldn’t fault him. He was great from start to finish and went above and beyond to make sure everything went smoothly. Really helpful, friendly and easy to dea... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and you will get exactly the right car in great condition when you arrive. We bought online and traded our E-Class against a high specification GLA. You can trust them to pr... Ver mais

Detalhes da empresa

  1. Veículos e Transporte

Informação fornecida por fontes externas variadas

Redefine the car buying experience | Used Cars for sale in Cranbrook, Kent


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

184 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(184)

48 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

340d

Jamie was very professional great service I love the M340d Many thanks.

6 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Honest and professional service…

Honest and professional service throughout the entire process of buying my BMW was what made this dealership stand out from the rest. Jamie and Jack were very personable and attentive even allowing us to let our dog on the test drive !! Having been disappointed by empty promises and sale patter by main dealers in the past . We were very impressed with YOUR BEST CAR and would recommend to anyone who appreciates honest and reliable service .

31 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional, efficient car dealer

We sold our car to YBC after they bid for it on Motorway and the whole process went very smoothly. Andrew, one of the Directors, came out to inspect and test drive our car 3 days after we accepted their bid, and we closed the deal the same day. Very professional and efficient - definitely recommend YBC.

4 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

PLEASE BE AWARE!!!

Well… we’re do I start!
I’m not the type of person to leave bad reviews , however!!
I am incredibly annoyed with this company.
I originally spotted a m340d the had for sale on the internet which I was very interested in.
However I live in Sunderland and the car was located in Kent. So was very hesitant about travelling all that way.
So as you can imagine I asked a load of questions literally covering everything I wanted to know about the car , to make sure this car would be the right one for me before travelling.
The then contacted me by phone and answered all my questions, reassuring me that the car was pristine condition on the outside , and pointed out 1 or 2 little marks on the inside which was fair enough,
Even sending me videos while talking in the background saying as you can see the car is absolutely perfect condition with no marks at all… (videos to prove)

I then decided to take the plunge and drive all the way down there (6 hours)
On arrival I was greeted by a young chap who unlocked the car then went back in his office while I checked it out ,
I first noticed all the stone chips that had poorly been touched up on the bonnet , (which stone chips are expected on a car of this age 4 year old, but was no mention of them) so straight away was a red flag
I then started looking at the “immaculate black wheels “ that the had reassured me about , which 3 out of 4 were curbed but coverd over with black paint ..
I then noticed that the was a mark on every door off were it had been opened up on something, I then noticed 2 little dints on the back quater near the back door , I then opened the doors and noticed a rip in the leather on the passenger door card that had not been mentioned , I noticed the ambient lighting for the front drivers door and rear drivers door was not working , I then closed the door and walked back to the front of the car and noticed the front bumper had been poorly repainted as the was blue over spray all over the gloss black vents , I then went in to speak with the salesman and pointed out everything and explained how disappointed I was that I had drove all that way for this car! After none of the above was mentioned (12 hour round trip)
And his reply was sorry but it is priced accordingly!!! He then spoke with his manager who then offered to knock £200 off for all the above I pointed out !

Please don’t be like me and just trust this company and travel for miles , and if you do go please fully inspect the car taking note of what I’ve mentioned above , DO NOT PAY A DEPOSIT, like the ask for as it’s none refundable,
I was lucky enough to decline paying a deposit but still lost out on a days holiday, fuel to get there and insurance cover deposit which is very annoying but lesson learnt !

** a reply to your below reply.
Do you really think I would travel all the way from Sunderland to Kent just to pull your car apart?
The car was nearly £28,000 .
I was not just going to hand over money with out fully checking it .. yes i checked it over for 2 hours because i was absolutely gob smacked.
Please review the videos that you sent to me and tell me if any of the above was mentioned to me? Because it wasn’t!
Yes I tried to get some money knocked off the car because I had travelled all that way and did not want a wasted journey , I was actually considering spending more money on getting the car fixed providing I could get some money knocked off the asking price . And if your cctv was that good , it will of caught me looking on eBay for a new internal passenger door card to replace the ripped one on your 4 year old car.
Once again me trying to find solutions just so I could buy the car still.
I did not demand anything, I actually handled the situation very well considering the predicament I was in.
And To any one reading this review , your reply just will never justify the experience I had with your company.
No matter what you try reply To me no one will ever believe that I done a 12 hour round trip just to pull your car apart to get a discounted price , then failing so going home and writing a bad review for no reason.
Then also trying to talk down to me with your reply does not look good as a company basically implying I mustn’t of had the full money (I know you have not said that but you might aswell of) because you stated condition obviously wasn’t the problem considering I still tried to renegotiate and buy the car

17 de maio de 2025
Avaliação não solicitada
logotipo da Your Best Car

Resposta da Your Best Car

Dear Richy,

We’re very sorry that you feel that you had a wasted journey on Saturday, and that your expectations weren’t met on our BMW.

For balance, this is what actually occurred (also evidenced by our call recordings and our site cameras). The brief summary for any reader is that you attempted to renegotiate heavily on the sale price of one of our cars and then took it badly when we explained that we offer a ‘fixed price’ service and don’t negotiate. The already ‘competitive price’ was of course good enough to make it worth your journey to Kent from Sunderland, so we were astonished to be on the receiving end of an intense price negotiation.

We provided you with a selection of critical appraisal videos that you asked for, being that you were planning a long journey. These were high resolution 4k videos pointing out the bad bits of the car that he could see, so that you could make an informed decision on whether to travel or not.

You made many phone calls. You asked many questions. We understood this totally as you wanted to make sure our car was right before you travelled.

You did indeed ask about deposits, and we explained that any deposit we took would be non-refundable as it removes our car from sale and stops anybody else buying it. We have the call recording of us explicitly saying to you: do not pay a deposit if you want to check our car over first - the words ‘if it’s meant to be, it’s meant to be’ were spoken, and agreed on. FURTHERMORE, we also agreed that if you were travelling on the day, we would willingly keep the car off sale for you without any deposit. At no stage did anybody pressure you into paying us any money, particularly as you had explained that you were nervous about proceeding without viewing our car.

From your arrival, we spent well over 2 hours with you going around the car (again supported by our camera footage). We did have to leave you for a brief period of time as we had other clients to respond to - after all, Saturday is a busy day, and other appointments had been booked throughout the day.

From the moment you arrived you literally took it upon yourself to pull our car apart, pointing out every chip and blemish on what amounts to a fully detailed (stunning to our eyes) near 50,000-mile 4-Year-old car. Overall, you spent over 2 hours pulling a great example of a used BMW to pieces (which was pretty upsetting for our detailers who spent 4 hours plus preparing it for you).

I honestly don’t think we as a business could have done anything more for you Richy. We told you not to pay us any money before viewing, so as not to make you uncomfortable. We told you that we would hold the car while you travelled and did. We delivered a better, fully valeted version of the car you saw in all the of the requested videos. What we didn’t do was cave in to the demands of money off the advertised price.. With this in mind, if you were still happy to buy our car at a reduced price, we can only assume that it probably wasn’t a ‘condition’ issue.

Wishing you well with your onward search, and sorry that we couldn’t get to your negotiated price point on our car.

Avaliado com 5 de um total de 5 estrelas

Would I buy a car from this dealership again… yes.

The car was well presented as is the whole dealership and their website. The buying process was smooth and problem free. I took delivery of the car in their new and classy delivery room. Sales staff kept in contact with me throughout the sales process and facilitated an appointment for my first viewing of the car within an hour to fit in with my travel plans.

10 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

I had a great buying experience. Jack, the salesman, had made sure that the Range Rover Velar was gleaming when I came to look at it...of course I bought it with no hesitation.
I would thoroughly recommend Your Best Car if you are looking for your next vehicle.

27 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Couldn’t have had a better experience…

Couldn’t have had a better experience buying a car! It’s not often you find a car dealership that doesn’t involve incredibly pushy sales people just out for a quick buck. But from the start of my enquiry until driving the car away, Jamie was extremely helpful and patient with me. I’m soooo happy with my car!

28 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jack at Your Best Car was extremely…

Jack at Your Best Car was extremely helpful and made trading in my old Toyota for a new Toyota a quick and easy experience. The follow up phone call a few days later was really helpful as I had a chance to drive the car and had a few questions which he was able to answer. I would definitely recommend them to other people.

26 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently purchased a 2021 VW Polo…

I recently purchased a 2021 VW Polo from Your Best Car Limited, and I couldn’t be happier with the entire experience! From start to finish, everything was seamless, professional, and genuinely enjoyable.

A special shout-out to Jamie, who did a lovely job assisting me throughout the process. He was kind, friendly, and incredibly knowledgeable—but what stood out most was that he wasn’t pushy at all. It’s refreshing to deal with a salesperson who genuinely wants to help rather than just make a sale. Jamie took the time to answer all my questions, ensured I was comfortable with everything, and made the whole experience stress-free.

The car itself is in immaculate condition, exactly as described, and the team at Your Best Car Limited made sure everything was ready to go when I arrived. The process was smooth, efficient, and felt very trustworthy and transparent.

I would highly recommend Your Best Car Limited to anyone looking for a quality vehicle and outstanding customer service. If you’re lucky enough to deal with Jamie, you’ll be in excellent hands!

Thank you again for such a positive experience!

21 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend!!

I bought a 2021 VW Golf GTE which was in an excellent condition, great specs, low mileage and very reasonably priced compared to not as well equipped GTEs. The service from this company was excellent and certainly the quickest and easiest buying experience I’ve had. Staff were all really helpful, not pushy and sent me detailed videos of the car (as I live in Wales so couldn’t come see in person). Both Jack and Jamie were brilliant! As a result we had this car delivered (surprisingly reasonable price too) on top of truck and remained in a great and clean condition. The after sales experience was also great too.
Overall, excellent and highly recommend! We will certainly consider buying from them again in future.

27 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Big thank you

Would really recommend this company if you are looking to purchase a car, very helpful and professional staff who go the extra mile

14 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Car purchase

Jack and Jamie were very helpful, friendly and professional. The transaction was completed smoothly, and a fair PX price was offered for my old vehicle.

9 de fevereiro de 2025
Avaliação não solicitada

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