Zurich Insurance UK Avaliações 

The website is unbelievably bad, even trying to get a password reset is painful. What's er system Zurich has in place are not fit for purpose, old and clunky. I am going to cancel my policy as the single most important piece doesn't work. If I cant access my policy it might as well not exist.

Zurich Travel Insurance – Extremely Disappointing!

My luggage was delayed for 22 days, my damaged belongings remain uncompensated, and my claim has dragged on for over a year.

I expected insurance and peace of mind, not endless frustration. Zurich, resolve my claim!

I would not recommend Zurich Travel Insurance based on my experience.

This is my second pothole claim against Midlothian Council that Zurich, as their insurer, has refused.

This time, Zurich’s own letter confirms the Council’s inspector found the defect weeks before my tyre burst on it. They logged it, gave it a 28-working-day repair target, and left it there. Zurich’s conclusion? Because I hit it inside the deadline the Council set itself, no one is liable.

So the Council knew about the hazard, didn’t fix it or mark it, and Zurich calls that “reasonable.” In practice, any council can avoid paying for damage from a pothole it knows about by giving itself a long enough repair window.

The letter is templated and completely uninterested in the actual hazard. It just says the paperwork lines up, so claim denied, try Citizens Advice.

If you’re a third party claiming against a council insured by Zurich, expect to be stonewalled. Twice now, I’ve paid for the Council’s road defects out of my own pocket.

I am very satisfied with my Zurich Pension pot and the Customer Service is very helpful.
I would expect such a service from a first class company.

Our quarterly withdrawal payment from our jointly held Elite Bond was not effected and numerous telephone conversations with different personnel on each occasion did not make any satisfactory headway.
This problem has resulted a few times in the past years but considering that monies were successfully transferred in July of this year, we fail to see or understand the problem and difficulties experienced.

Nicky
Re Egypt and other excluded companies under Europe. This is an extremely
Important matter. The new exclusion should be highlighted in capitals as the first thing to be read. This, no matter how they come to buy your travel policies. This is a matter for compliance and underwriting.

Excellent and reassuring customer service

I contacted Zurich after becoming concerned that I may have been involved in a telephone scam. The person I spoke with was extremely professional, helpful and reassuring throughout the call. They carefully went through what had happened, checked my account and confirmed that no changes had been made.

The whole experience put my mind at ease and was exactly the level of customer service you hope to receive when you have a genuine concern. Excellent service from start to finish.

BE AWARE OF ZURICH LIFE INSURANCE & AVOID AT ALL COSTS!!! Zurich Insurance UK

8 months of being passed from pillar to post, going back and forth for medical records, even backdating to 2011 when she had NO medical conditions and when her policy started in 2017.

Not only have we had to deal with our Mum passing, but I’ve also had to chase this company constantly, week after week, for the past 8 months. Whilst we should have been grieving and trying to come to terms with losing our Mum, we have instead been put through months of unnecessary stress, continuous questions, emails, phone calls and delays. It has been exhausting having to repeatedly chase them for updates, answers and a decision, with very little consideration for what our family has been going through.

Every time we were asked for information by them, it would add another 35–45 days onto a decision date, which was then extended again each time we phoned after they had asked us for more. Even the Drs said to us that they had never ever had to deal with something like this from a company and actually spoke to Zurich themselves, saying they had no concerns about Mum and that the other information they were requesting was obscene and completely unrelated to the policy.

So, in complete transparency, the cause of death was not what they were querying. It feels as though they have been fighting tooth and nail NOT to pay us this insurance money. They had queried why generalised anxiety and depression were not put on the claim, despite these conditions having nothing to do with the cause of death and occurring after the policy was taken out.

Two weeks ago, they got back in touch to ask us to sit down as a family and answer questions about our Mum’s mental state when she took out the policy, which was absolutely fine. We did this, although we felt this was an incredibly distressing thing to have to do whilst grieving. We told them that she was fine and that she thought she was doing the right thing by her family by taking out this policy. Like all the adverts constantly shoved in your face every time you watch TV, telling you to take out life insurance, she did exactly that. She had never missed a payment, and a payment actually came out after she had died too.

Fast forward to today, and we have received a phone call saying that our lovely Mum was DELIBERATE AND RECKLESS for not declaring this on her policy. As a result, they are refusing to pay out her life insurance.

I’m not sure how this company can claim to offer grief support when families are receiving phone calls in which their deceased loved ones are being described as RECKLESS!

As a family, we are appalled, disgusted, furious and distraught by this whole process. The mental toll this has had on us is overwhelming. On top of losing our Mum, I’ve had to spend the past 8 months constantly chasing Zurich, trying to get answers and pushing for a decision that should never have taken this long. No family should have to fight this hard whilst grieving the loss of someone they love.

I would never, ever recommend this company. We have been treated so badly despite doing everything asked of us. This matter is now with the Financial Ombudsman Service because we do not believe grieving families should be treated this way.

One of the biggest frustrations is that they had all her relevant medical information from the start, so this decision could have been made months and months ago. Instead, we have been left waiting, chasing and reliving the most painful time in our lives over and over again.

This is not just about the money. It is about the principle. It is about being a loyal customer for nearly 10 years, paying every single premium, trusting that your family will be protected, only to be left fighting for what you believed you had paid for. It is heartbreaking to feel that Mum is being penalised for her mental health.

If you already have a policy with this company, I would seriously reconsider whether you can trust them to be there for your family when they need it most. No family should have to go through what we have been through, especially when they should be given the time and space to grieve.

My Claims rejected past two weeks go but insurance company still not sending final response. I will ask so many times they are not responding. Don't trust Zurich Insurance travel insurance.

I moved how's recently and the day after I moved how I contacted them to let them know, they told me for security reason the sent a letter with all my personal details and my policy number , I put a complaint in about this they told me that they do this to prove that I moved , to my that's silly they didn't take my word for it they don't take any responsibility for doing this this means if I ever move again in the future it will happen again, I got a letter about my complaint they said they haven't done anything wrong and they closed this case , I regret taken a life policy with them and also it's the manager that have bad attitudes I wud never recommend Zurich to anyone

Zurich are trustworthy, efficient and easy to work with. I would recommend them to anyone!

Your ongoing claims refs GB26MZOM08026 and GB26MZOM08433

I am waiting travel insurance claim past two months Zurich insurance not responding. I will
Sent all documents. They accepted but not given final response. Don't trust Zurich insurance travel insurance

The departments don't communicate with each other. Simple thing as address change and mortgage increase is being dealt for months leaving us without cover. No one seems to know what they are doing

I had holiday insurance with Zurich and had an operation, which I was still going to travel afterwards safely. My travel plans were thwarted went I developed an internal bleeding and was rushed into A&E the day I was due to travel. I had been released from hospital and the bleed came on 6 days later.
This was an expensive holiday.
My gp and consultant agreed the bleed was incidental and NOT a pre-existing condition.
I put in a claim as I had to cancel my holiday and Zurich asked for loads of info. Which I supplied and some of which cost me. They then asked for more info and then more. I questioned if they were trying to wriggle as they kept firing different questions when I was able to evidence the answers. As I say, some of these questions involved me having to pay out for medical letters.
They rejected my claim.
All along it felt like they were trying to wriggle. I asked for it to be escalated as they kept saying it was pre existing!!!
I hadn’t seen a consultant when I booked my holiday or took out the insurance.
Anyway, today I had a call to say they are still rejecting my claim. I am taking this to the financial ombudsman as they have totally missed the point that the medical teams have all said it is incidental. What is the point of insurance with ZURICH if they WONT pay out but still allow you to keep spending out obtaining more and more medical info!!!
Avoid if you want to be sure you’ll be covered in a medical emergency!!!!!

y questions were answered giving me clarity. My request was granted. The person dealing with enquiry was magnanimous

Eventually straight forward

This is ridiculous. They trap you through booking.com and if you cancel your holiday they refuse to refund your money. You spend an entire day going to and from booking.com to Zurich. Their form doesn’t have UK in the drop down menu so you can’t proceed. The BIGGEST RIPOFF AND NOT THE BEST COVER!!!!!!!!! I am furious

Excellent customer service and communication.
Spoke to Shannon and was given all information requested. Shannon was professional, polite, patient and knowledgeable. Thanks.

Happy to take your money, but not happy to deliver on what you pay for. I strongly recommend insuring yourself with a different company

Dreadful company, takes your payments but that's all they are good at. I took out a joint life policy but couldn't access the policy online. 7 phone calls, 8 emails and 8 reset links and still no access. If you want a life policy don't go to Zurich or you will lose years of your life with the stress of it all. I should have looked at there paltry 3.5 score and even that's generous.