Zurich Insurance UK Avaliações 

My son had breathing difficulties on holiday. I needed help in terms of where I could bring him and be covered. I phoned the phone number provided on the policy document and it rang out 3 times. Disgraceful non existent service.

I came home and have tried to claim for the hospital visit but it has went nowhere. The claim process is a series of drop downs that didn't fit my situation so I could only pick closest scenario. Have heard nothing and have not been reimbursed. A total waste of money not to mention the extra stress their Disgraceful service caused. Will never use them again and would advise others to avoid.

I've received no private message since the reply was given below saying one was sent. You have my policy number from the review so very easy to contact me.

From the minute I called the customer service staff were brilliant. They were friendly, supportive and very knowledgeable. Nothing was too much trouble and my claim was sorted within days. Thank you Zurich staff - first time in a long time I have received excellent service - shame most other companies do not have the same standards.

Took out life insurance policy for both myself and partner, wish we'd read all the other reviews. Appalling customer service and a total waste of time, policies cancelled and we have gone elsewhere

When you invest your money with a trusted Company you expect to get your money back when needed. We have a large some of money invested in a Zurich Pension that we wish to move to a different provider as Zurich no longer deal with these pension pots. So we applied to transfer and were told 30 working days. At 30 working days we called to ask why not transferred and told due to being busy it would now be 50 working days. This is our money and disgusted that they are holding onto it for no reason at all. Its not a final salary or anything difficult, we were told on phone we are at stage 3 (Payment) yet still waiting for transfer. Really not good enough!

Edit. 24 hours after posting this review the money was transferred. Thank you for finally sorting this.

Every interaction with Zurich has been nothing short of exemplary. Professional and knowledgeable every time and very short waiting times.

Zurich has been a trusted custodian of my Plan for years. In recent communication with the team I’ve received excellent information offered with utmost courtesy and professionalism.

This is my fourth review and seems the only way to receive a response from Zurich because emailing them directly does not work. All I have wanted is for them to reply to my emails, confirming that they have received my correspondence. I have an ongoing claim with my local council, it's been seventeen months now since my accident. I have had an offer, however, I did make a counter offer, this is not the actual problem, the issue I have is, no one replies through normal communications. I find this to be unprofessional, and extremely frustrating. I was also informed that because I am not directly a Zurich customer that I can not complain to the Ombudsman. You can do better Zurich!

I hit a pothole on my way to work completely destroyed my front drivers side tyre at the cost of £80, I tried to claim of the industrial estate I was on but was told the road was actually owned my Zurich Assurance so I would have to contact them I was given a land registration number that confirmed Zurich are the owners. I have contacted then several times via email but nothing is ever passed on the the right department that pothole has caused so many people damage to their cars I am making a board sign saying who owns this massive pothole shame on you Zurich Assurance. What a surprise Zurich Assurance said we will contact reference damage to my car ? Nope nothing yet same old rubbish from them.

The customer service is really bad - they put things in my file which is incorrect which they have no right to do. Bad company to deal with overall - bully and harass customers.

Just to add to my last review, someone at zurich obviously saw refusing my claim was wrong , and today i received my refund . Its a shame i had to go through 2 months of pain and endless emails for them to do the right thing ,
But thank you zurich for doing just that

Identified the issue with my drainage, provided assistance and resolved the problem. I was kept informed of the programme theoughout and the engineers were excellent.

It took Zurich 6 weeks to transfer the pension fund that had been cashed, not, as should have been within 2 weeks!!! Then 2 weeks ago, they emailed to say that there was interest to be paid and that they would do that asap. To date, nothing.

⭐ 1 STAR – EXTREMELY DISAPPOINTING EXPERIENCE WITH ZURICH

I would strongly advise people to think twice before trusting Zurich with their pension.

My experience with Zurich has been absolutely unacceptable.

I turned 55 in June 2026, and I was entitled to access my private pension lump sum. I expected a professional pension provider to deal with this efficiently. Instead, I have faced delays, excuses and an unnecessarily difficult process just to access my own money.

I completed and returned the required form on 14 July 2026. Zurich then told me that it could take 31 days to process. I accepted that timeframe and waited. But despite doing everything required of me, I have continued to experience delays and have had to chase the matter.

It is now nearly four months since I became eligible to access my pension, and I am still having to deal with this situation.

Let’s be clear: this is my pension and my money. I should not have to spend months chasing a pension company to release money that I am entitled to access.

The whole experience has been frustrating, stressful and completely disappointing. The communication and handling of the process have not given me any confidence in Zurich as a pension provider.

If you are considering putting your pension with Zurich, please do your research first and look at other providers. My experience has made me seriously question whether Zurich is a company I would recommend to anyone.

Zurich needs to seriously improve the way it treats customers who are trying to access their pension. Customers should not be left waiting for months with their own money tied up while they repeatedly chase for answers.

Very poor customer service. Very poor experience. Extremely disappointed.

1 star only because there is no option to give zero.

After writing negative reports of my dealings with Zurich, I have to inform I have been settled in full, simple golf claim and information fully sipplied.
All I would say better feedback is required, and whether it is a sign of the times three months for a very simple claim seems a bit long.

I bought travel insurance from Zurich to cover a hotel booking with a famous booking agency, which I subsequently couldn’t use due to travel delays. Its claim handlers, subject to a separate review, have wrongly rejected my claim which, a matter which is now with the Ombudsman. I would strongly recommend that you don’t buy Zurich travel insurance until it gets its act together.

Very helpful, informative and patient.

As a follow-up to my previous review: I have now officially issued a Small Claims Court claim against InsureandGo/Zurich for the £3,408.99 they refused to pay after my mother's tragic passing.

Predictably, Zurich has responded to the court by putting up every barrier possible. They have filed a full defence, doubling down on "General Exclusion 31" buried on page 26 of their 59-page booklet, and claiming that their partial payment somehow settles the matter. They even tried to request that the judge decide the case purely on paper, or hold the hearing down near their own corporate offices in Fareham!

I am fighting back against all of it. I have formally rejected their response and demanded an in-person hearing at my local court in Wales so a judge can hear exactly how misleading their online sales journey really is.

The next step directed by the court is telephone mediation. I have agreed to attend to show the court I am reasonable, but I will not be bullied into dropping this. If Zurich doesn't offer a fair resolution, I am fully prepared to take them all the way to a final hearing.

Insurance giants like Zurich rely on legal barriers, technicalities, and delays to wear grieving families down. They expect you to give up. I am writing this to say: I am not backing down, and if you are in a similar situation, please don't give up either. I will post another update once mediation or the court hearing has taken place.

FIGHT THEM, BIG CORPORATIONS NEED TO LEARN THEY CANNOT TREAT GRIEVING FAMILIES THIS WAY. IT'S SHAMEFUL AND DISGUSTING

Complete nonsense! Bought a policy as part of a booking through Booking.com to protect a risk of a room cancellation.
Room was cancelled, but not by me, but by the property in question. My policy with Zurich was automatically cancelled with no apparent right of redress. No obvious or simple way to try and claim your money back for something that ultimately wasn't used or needed and not my fault.

Absolutely shocking payout timescale, they have quoted 62'working day period to pay out on my father's policies, despite them having all the information they need. No other company has taken more than 2 weeks. This is a disgrace. No apology or reason in the email they have sent.

Excellent work