Zurich Insurance UK Avaliações 

After ringing to cash my pension in on April 27th with Zurich and scotish widows. Zurich certainly don't like parting with your money, whereas I was paid out by scotish widows within the same week 1st May.
I tried to reach out to Zurich on twitter 5th May to be told someone would contact me, but its another week gone by and still no contact or my money.
I would advice anyone who's thinking of using this company DONT. There customer service is non existent and if I could give no stars I would've done as that's not earned.
UPDATE
It's now the 15th May and still no contact from Zurich, even though I provided them with my details. They make it look on here that there reply is to help you, but in actual fact they just ignore you.
UPDATE.
Zurich replied making out they had passed my details on to the right department, but yet it's now the 18th May which is the 21 days they stated i would be paid and been waiting for a call back since 5th May.
Incompetent is an understatement.

I asked to claim my pension on 17th April. I called on 24th April for an update to be told they had missed my date. Called again on 1 May to be told there was a form missing although I sent it back in my pack. 18th May and I am being told it will be paid soon but no date can be given even though my pension has been drawn and due to the delay it is now £300 less so who has to cover this?????? Also put a complaint in on 1 May and apart from an automated e mail absolutely nothing and being told I would be contacted soon. Not sure on how long this soon means.

No messages received so not sure where you sent that or is that coming soon as well?

They answer on here to make it look like they are interacting but they don’t so its all for show

3 months claim is still pending waste of money

Claimed my pension on 27th April 2026.

All paperwork submitted in February 2026.

Phone messages received at least twice a week saying everything was in hand and would contact further when completed. Also able to track on the Zurich pension portal.

Last communication 24th April. No messages since. No updates.

All previous communications in telephone calls, messages and literature state pensions are paid out up to 10 working days.

Around the claim date, my pension was closed on the portal stating I had no active policies. Anxiety rising.

Telephone call to the UK based call centre. Confirm my claim is still going through however no further details. The pensions bureau are behind with work due to training and restructuring. It feels like the advisors are regurgitating a script and can not answer and query.

1/ This has not been communicated to me in any form. Surely as a customer I should have been warned.
2/ why does this re-structuring have to effect me? To me, I am losing out on interest from my money I could invest or pay off debt I am paying interest on.
3/ Surely I should have been told that my plan would disappear from the portal.

I now have to put my life on hold because a financial institute is re-structuring. This is supposed to be a time in life to relax and enjoy life.
Due to having been the victim of financial fraud previously, this feels very familiar. Ghosted, no information, strung along, not being able to communicate with anyone who can answer questions, fobbed off, no timescale, moving objectives.
This situation is worrying.
Certainly feels like I am not a priority as a customer.
This really sours what I had hoped would be an exciting time.
Very disappointed with this customer service.

Update 18th May. Still no contact and still no money.

Update 25th May. Still no money.

Update. 28th May Still no money. Over a Month waiting.

Update. 29th May. Still no money. Guess what? More delays.
Help centre not helpful. Answers feel scripted. Losing patience.

Update. 1st June. Paid out. Still no contact from Zurich. Burying their head in the sand.
24 working days. Not acceptable.

Update. 10th June. Email from complaints department apologising for every point I raised. Hopefully it will help other customers.
Payment in compensation transferred to bank.
So that is a line drawn under it.
Would I trust Zurich again?
I think I would need to have stricter business terms re communications before going anywhere.

My Mum 87 year old mum has life insurance with these, Dad passed away 2 months ago but still no sign of them paying out despite us sending everything they need (their words). They said they need to review it and that will take 24 working days.
Mum took this insurance to pay for the funeral etc as she was only on state pension. The way it’s going she won’t get to see it, she had another little one with Royal London, they paid out within a week. It’s not just mum, look at the reviews, they are a disgrace

Zurich dealt with my claim well and kept me informed constantly! Thanks

Person I spoke to was very helpful and solved my problem for me quickly

Don't break a limb abroad if you're "covered" by Zurich. Zurich's partner Healix didn't approve our claim until almost three weeks after the incident, by such time as we were already home, £10,000 out of pocket and the problem of another third party from whom we have to attempt to claim back our money.

Very professional , friendly and helpful staff.

As underwriters of our travel insurance broker (AllClear), Zurich has been an absolute disgrace in dealing with our claim. Following my wife's injury while abroad the three parties involved (AllClear, Healix and Zurich) did not give a damn and were happy to leave my wife stranded despite the medical advice to fly her home. After several weeks of suffering and with the help of neighbours we managed to get my wife to a hotel for two nights (less than £50 per night) where she was able to shower and rest. After months of emails trying to claim back expenses that occurred as a result of her accident, Zurich has requested a note from a medical professional justifying her use of a temporary hotel. Shame on you Zurich you are a disgrace.

Life insurance is a lot to think about but my experience was easy and knowledgeable

I’m really disappointed with my experience. I was initially told that cashing in my pension would take 5–10 days. After hearing nothing, I called and was told they were busy and it would now take 16 days. I followed up again to check progress, only to be told it would take 22 days in total.

Delays can happen, but the lack of clear communication and constantly changing timelines is frustrating. It shouldn’t be the customer’s problem if there are staffing or internal issues. I expected a more reliable and transparent service.

Based on this experience, I’m not happy with how this has been Handled

This is the worst company ever. I would like your CEO Drazen jaksic to call me. Maybe I can get my claim (that has been ongoing for 6 years) sorted before I die. The customer service and the complaints department is ATROCIOUS.

Very poor service and a noticeable lack of communication following several emails sent attempting to get feedback on my minor claim which Zurich are dealing with on behalf of our local Council. Despite the blurb on the limited emails I have received stating - “Contact us, we are here to help” clearly isn't the case. I certainly would not deal with Zurich (by choice) in the future based on my current experience.

I was happy with my existing insurance company for life cover I had been with them since 2015 and than I received a call saying he was calling from legal and general about my policy and it was a complete lie and said we want to make sure you have the right cover and before I knew it they completely changed my policy to Zurich and my existing policy got cancelled even though I kept saying I didn’t want change to another company and now because they didn’t get the information needed they have cancelled my cover leaving me with no cover at all which is absolutely disgusting I explained I had family issues and wasn’t able to contact them till now and I was told that they have cancelled my policy it’s been the worse experience ever since I was lied to in the first place and conned into believing they were calling from legal and general so I would never recommend Zurich to friends or family so be careful if you’re are dealing with this company the service is terrible

Sedgwick International UK and Harcross Specialist Contractors Ltd which were the contractors Zurich allocated to work on my flat were superb. They were the utmost professionals who were too good at their job. The turned my extensively damaged flat to the most beautiful flat in the block.

Thank you Zurich for contracting Selgwick International Ltd and Harcriss Specialist Contractors Ltd to fix my flat.

Eunice.N
(Another extremely satisfied customer)

Such a waste of time. I have been trying to get a life insurance with Zurich all afternoon and at various points of their ***extremely*** long and frustrating application, their website reaches an unexpected error 500 and you need to start from scratch. "Helpfully", 20 min after this happens, you receive an email prompting you to continue your application... which after verifying your details redirects you to the same error. Don't waste your time filling out their application...

Low monthly premium, fairly easy process to fill in all health details.

Every person at Zurich we interacted with either by phone or email was extremely helpful. Our case was complicated due to us living in Australia and accessing a UK based pension scheme. We could not be more happy with help and final result. Many thanks D & J Cronk

Very helpful and they go out of their way to help and are quick to resolve things .