Zuri Furniture Avaliações 

I had two negative experiences with Zuri within the last year. The first was a customer support experience. My Zuri Pierce desk was damaged during a move. Zuri support stated that I could purchase replacement parts so that I could fix the desk. After weeks of back and forth providing photos, part numbers, and other data - Zuri said they could no longer provide those parts. The desk itself looked great, but it is made of cheap MDF material with a wood veneer over it.

My last experience was with an Artemis fabric storage bed. Within 30 days of buying the Artemis, I let Zuri know that the bed was not properly supporting the mattress. At 30 years old, I was experiencing daily back pain after buying this bed. I had never had back pain before. They sent out a technician who used electrical tape to attach 5 metal shims to the central post. The bed felt better, but I would still get occasional back pain. Months later, I bought a new, high-end mattress. I thought that my old mattress was damaged by the bed which was why it continued to sag in the middle. Within two weeks of getting the new mattress, it was sagging in the middle. I opened up a case with Zuri and they dismissed any responsibility to repair, replace, or return the bed as I had purchased it 1 year and 1 month before - exactly 1 month past their limited warranty. Given the price of the bed, the history of the situation, and the mounting evidence of a structural defect, I am shocked that they wouldn't help me resolve the product.

Buyer beware with Zuri - they sell overpriced low quality furniture. I'm sticking with local stores that make quality pieces from now on.

EDIT: I left a simple, 1 star review on Zuri's product page for the Artemis Fabric storage bed. Zuri removed it. You cannot trust this company. Here is the review I left - make your own decision if it should have been removed: "Purchased this bed over a year ago. The center support rails running across the width of the bed do not have a support post underneath them. These support rails flex under weight which causes a dip in the middle of the bed. This caused damage to two mattresses from sagging in the center before we realized the problem. The bed itself looks great, but it does not support the mattress properly."

I bought a buffet table in late July and they delivered it damaged. We requested twice a replacement and they delivered it twice damaged the furniture again. Now they just want to give a $160 credit for a table taht costed us almost $2K. What a shame!! I though they were a high quality shop...

Modern designs for furniture at competitive prices, bought a leather sectional, delivered in time and works as promised. Its all Chinese products which you can buy from any vendor, with cheap framing but the leather is ok. I had white glove delivery and they broke a leg, they promptly sent a tech to repair for free. So always ask for white glove, it saves lotta hassles. The show room experience leaves a lot to be desired. Inattentive unmotivated staff makes the visit worthless hope the owners are reading, great discounts on sale items.

I bought a set of 4 dining chairs from Zuri Furniture 3 years ago. I paid over $300 per chair on sale. They were advertised as high quality with chrome legs. A leg on one chair broke off a few months ago. When I inspected the area it broke from it was jagged with lots of bubbles of melted metal and discoloration, which indicated faulty welding. Zuri refused to replace the chair or even substitute it with a stool or ottoman of equal value, or any value!

Their only solution was to insist I buy a set of chairs at a higher price, so they can profit further on selling defective and inferior quality furniture.

The BBB has given this company a D rating. Wish I checked that first.

Don't waste your money on this furniture. It is made in China garbage. It is not as advertised for quality. Customer service is awful.

Worst company ever! Ordered a white sectional and it was delivered to me looking like it was patched together with different materials. Some parts were whiter than others and some parts were smoother than others. It also had rust marks all over the metal parts. They offered to exchange it but I didn’t trust the quality would be any better since this one was so horrendous. I wanted a return. They agreed it was defective but I still had to pay over $800 to return it. Please stay from this company.

DO NOT BUY!!!

I bought this executive desk furniture for almost $4,000 two years ago. The legs of the desk broke and I contacted customer service to help me find a solution. The solution they offered is for me to pay another $1,900 for parts and materials to be send to me. This company is a rip off. You can get better deals elsewhere.

Again, do not buy!!!

Worst customer service. Had a problem with an item that i ordered and they just doesn’t care and not helpful! Super expensive item and they just wouldn’t help you when there is problem with your order!

Ordered two black laquer top side tables, in a matter of months when my cleaning would clean, they have scratches all over them...sent pictures and Zuri will accept not responsibility....no one has used them, crap product and very expensive....

I regret I didn’t read reviews before purchasing from Zuri. This people don’t care what they shipped to you, and they will not care if the furniture for $3255 came defective. The quality if their furniture is very bad, keep in mind you WIlL NOT get what you see on the picture!! I will never deal with this people again.

This is a horrible furniture store to shop at. They take zero responsibility for their actions and blame seams to be rampant when it comes to who didn't do the job right. They never deliver on time and pass off responsibility from one employee to another when you want to know where your furniture is and when you'll receive it. They charge you for furniture they don't have and can't get, then try to charge for returns or restocking fees on undelivered product. The worst customer service in the business. Unbelievably bad.

Don't give your money to this company, the furniture is completely inoperable, and customer service is terrible. Overpriced, not worth it, misleading photoshopped photos, Zuri doesn't take responsibility for faulty furniture. They also hide all their negative reviews.

Their 'white' furniture on their website is not actually white, it's beige. It's advertised as 'fully reclining', but DOES NOT RECLINE if you are under 250 pounds. They claimed the color was what I ordered, I thought ok fine, I'll work with the color since they wanted to charge a crazy $150 return fee, even when they falsely advertised 'white'. Then, after putting it together I found out it was faulty. It wasn't mechanically crafted for petite people. None of my employees could make it function since it's so IMPOSSIBLE to recline, so I can't give it to anyone. LITERALLY NOBODY WANTS IT because it DOES NOT WORK! They STILL don't care that it doesn't function because they only care about the $ they've spent on a technician to come out and try to fix it, who even said it was HARD to use and only meant for larger people. This has been an issue for over 7 months long, for something that was never my fault in the first place. I've even spoken to the manager on the phone and they STILL want a $150 fee to exchange this, since no stores near me even make a box big enough to fit the chair. That's ridiculous and not how you operate a company. Help the customer return a chair at no EXTRA fee, and make more money off the customer... Duh. You'd think putting trust in an expensive furniture brand would take care of their customers, but Wayfair and Amazon do so so so so much better.

Extremely disappointed, ridiculously the worst experience I've ever had with shopping online, was really looking forward to furnishing my other office suites with their modern furniture, but I'm happy that in the span of the 8 months it's taken with their poor customer service, that I've gone with Wayfair / Overstock / AllModern, Rove Concepts - less than half the price, for better quality. Stick to what you know.

Ordered a recliner from them. Prior to ordering, I asked them if sofa would fit in my basement and they assured me it’ll fit as long my door is wide enough l. So I ended up ordering the white glove delivery for the almost 350 lbs sofa. Prior to it being delivered I showed the delivery company pictures and videos of where it’ll be delivered. Once it got here the 2 guys personally went and measured to see if it’ll fit. They pushed it down my basement using gravity and once it got to the door, it didn’t fit. Now they have to bring it back up again and in the process scrapped my door frame. Horrible experience overall with the wait time, no sofa, scrapped door frame and $600 Zuri charged me for delivery. Don’t ever order from this company they have horrible reviews everywhere. I should’ve done my due diligence!

Terrible customer service. They do good advertisement and get you to buy stuff. I had contacted some designer called michael. He gave me his contact and told me reach out in case of issues. My delivery was not handled properly in spite of telling them to deliver on certain date. i tried reaching out to michael with number of emails, there was no response. I tried contacting customer support. They pushed the ball to delivery. The delivery company never pick up the call. I had to call head office and get delivery. This delivery was just kept in front of home not even at the door. Terrible experience dealing with delivery guy. He was very rude. Never fall into their trap. They dont care once you pay the money and you are done. I was lucky to get my expensive furniture by myself. STAY AWAY. Its better to go to costco and deal with world class customer service. I would give negative stars if allowed

The worst experience I have ever encountered for an online purchase. I bought an office furniture priced at almost $3k. It's been three weeks and no sign of my purchase. The last update I received was that the furniture is lost in the warehouse. At a price of almost $3k, at the minimum I expected Zuri to know how to not loose a shipment. If you can avoid these foolish bunch, pls do. They are not worth the time and effort.

Just wanted to share one of my worst experience with Zuri Furniture. I visited the shop at Plano, TX and also had few online discussions with their online sales representative. Although the communication with online rep was decent, I went to the store to understand the look and feel of the furniture and to talk to someone in person. I had to let others who possibly planning to go to this store that, please DO NOT talk to the Manager and if you have a little bit of self respect, stay away from this store.
When I walked in to the store at around 1pm-1.30pm CST, there were couple of other customers in the store. No sales rep or Manager assisting any of them. I did see someone sitting in the reception area but he had no plans to ask anyone if they need assistance. I happened so see their Manager as well but he was sitting relaxing without caring about what customers need.
Finally, he came to front desk with a lot of attitude and I asked him couple of questions but he seemed like – “why is he asking question? If you need furniture, take it and walk away”. I also asked him about the discount Devan Hurley, one of the online sales rep offered me and suddenly I received a response that – “Why is he offering 31% discount where we have only 20% to offer? Show me all the emails? What date and time did he sent this information?” I showed all the proof and he said he cannot offer.
This is a group who are shameless to change their words and surprised to see why Zuri’s owners are careless about employing such disgraceful people in the store. There are smart people in the world.
Anyway, I am happy that I didn’t buy any furniture and could avoid this trap!!!

Quality products with very contemporary design, not something you can find in ikea, also good customer services, I will definitely recommend to my friends.