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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Purchased a Retroscope Jump Hour to be delivered from USA. Very solid feeling watch, looks and feels like I should have paid more. Good conversation starter and very interesting design yet very easy t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a few watches, which were never delivered. Lost tons of time exchanging emails with their support, who were lying all the time about a ship out, while actually they never did it - logistics co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nice original watch straps, unfortunately you guys are not producing more watch bands or straps, I could buy more and the watches are beautiful Thank you

Avaliado com 1 de um total de 5 estrelas

Keine Infornation bzw stark irreführende Infos auf der Homepage dass der Leuchteffekt der NASA Uhr nur auftritt wenn er vorher geladen wird. Antwort des customer Service war, dass man sich vorher hätt... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de relógios de pulso

Informação fornecida por fontes externas variadas

We create watches unlike anything you’ve ever seen. We want our watches to stand out in a crowd of sameness. You don't have to pay thousands of dollars for a unique, mechanical watch. Discover why Xeric is Kickstarter's most successful watch brand. Sho...


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

169 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Watch

This watch has great build quality for the price. I love the design because it is so different and it is a great addition to my watch collection. Will be buying other Xeric watches.

16 de março de 2026
Avaliado com 5 de um total de 5 estrelas

A real conversation starter, solid feeling watch.

Purchased a Retroscope Jump Hour to be delivered from USA. Very solid feeling watch, looks and feels like I should have paid more. Good conversation starter and very interesting design yet very easy to read.Arrived within 2 weeks and reasonable postage costs. Would recommend

20 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not buy

Do not buy - Retroscope Jump Hour Vintage Mint - This is only a day watch ! You cant tell time in the evening on this even under a street light !

I own 3 watches from this brand and bought a fourth one. Their designs are unique and stand out.

My issue is this, their return policy bascially just says that they dont stand behind what they make and dont have the confidence to back up their watches and designs.

On their website, I left a 1 star review and its been a week; still hasn't shown up only to lead me to believe that the only reviews that show up on their website as the ones that only praise and not critisize their products. This is not only false advertising but also leads to setting false expectations as it did with the Retroscope Jump Hour Vintage Mint for me. It is next to impossible to view the time on it when there is no day light. Even in the evening, under a street light, its extremely hard to tell time on this. I rather take out my phone and look at the time which I hate doing.

They even sent me an email to revise my review. Who does that?

My trust in this company has gone from 100% to WTF !!

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Fahad, sorry to hear you're not enjoying your Retroscope. You can see your review on the product page here: https://www.xeric.com/collections/retroscope-jump-hour-retrograde-watches/products/retroscope-jump-hour-vintage-mint-rts-1169-11r

Nowhere on the product page does it state the watch has any luminous paint or hands so without light it wouldn't be legible. This is the same with any watch that doesn't have lume or Tritium.

You could probably resell your Retroscope on Ebay or something since that colorway is completely sold out of its limited edition of 999 pieces.

Avaliado com 5 de um total de 5 estrelas

Well made, unique designs, great packaging

I love the usual designs of their watches, and the responsiveness of the customer support team. I was a little frustrated that this was a preorder I placed in October, with an understanding it was expected to be shipped in Mid to Late December...but I never recevied a single update on it until it shipped in mid January. That's 3 months of radio silence. I had to track down the original order acknowledgement and resply to it, asking for an update. Once i did, however, they responded to that, and all subsequent requests for updates in a timely and polite manner.

29 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disgraceful customer service

Disgraceful customer service. My watch was shipped to Australia over a month ago. I have been trying to track the progress, but Xeric provided non existent tracking number for the Australian courier. I ha e requested it be reviewed and be provided with the correct number, however they just repeatedly provide a link to the tracking page for the Australian courier. This is despite twice being advised the tracking number is wrong. They have cool looking products, but do not buy from them if you aren't in America as they don't care about their customers.

EDIT. Thanks for the response, providing the exact same response as you have to my email enquiries. I have been using the Australian tracking number provided in the link provided for the courier company. Your response just validates my review, which isn't defamatory by the way.

27 de janeiro de 2026
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hello there- If you are having troubles reading the international tracking sites, please note the local tracking link must be entered into the tracking site in order to populate the current information. We do hope this helps.

Avaliado com 5 de um total de 5 estrelas

Outstanding customer experience

Outstanding customer experience. A beautiful watch with outstanding quality. I am looking at purchase another one in a different color.

22 de janeiro de 2026
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Thanks, Brian. We are so grateful for your support!

Avaliado com 4 de um total de 5 estrelas

Nice watch but hard to read in low light

I purchased the Retroscope Jump Hour in black/orange. I've had it for a few weeks now. Had to watch a YouTube video to set it, as no instructions were included. Both the watch and its packaging were very nice and the watch so far keeps excellent time. Still getting used to it, but I've found it to be quite hard to read in low light. There's no lume and the number window (especially the outer ring) reflects glare if you try to put it up to a light to see it. Maybe the colors that have higher contrast dials, like the racing green, red and navy, won't have that problem. I'd choose one of those if I had to do it again.

20 de janeiro de 2026
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Bob! Thank you for your review and feedback! Please note we do have all of the instructions on our website directly. You can also email us anytime for assistance at contact@xeric.com. Our team is happy to troubleshoot.

Avaliado com 2 de um total de 5 estrelas

Doesn't matter how innovative a watch…

Doesn't matter how innovative a watch you put out - i was put off by your company when you pushed back the shipping date 4 times

16 de janeiro de 2026
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hello Larry- We are sorry to hear you had an issue with your order. Please email our team anytime for assistance and they are happy to provide more details. If you did preorder an item that was delayed due to production or customs issues, we do apologize. Unfortunately, some of our recent models, such as the Timeline did have an unforeseen delay.

Avaliado com 1 de um total de 5 estrelas

I have 4 Xeric watches but...

I have 4 Xeric watches. The last two took too long to get to me, I ordered them in April with an understanding that one would be released in October. I received both in early January. The Timeline Retro watch is beautiful but the movement will not work well if the power reserve is low. If low, the flyback mechanism will get stuck between 55-59 minutes... I have Breitlings, TAGs, Longines and watches from the smaller watch makers. Xeric is a decent watch but they need to improve in many areas.

15 de janeiro de 2026
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hello and thank you for your recent review. We are sorry to hear that this item was delayed. Sadly, we did not anticipate this with the Timeline productions. It is rare to have such a delay and we hope that it will not happen again.

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