Xplore Avaliações 

I have been a customer since 2005 and have had reliable service 99% of the time.

The service delivered often exceeds the plan I'm subscribed to and downtime is minimal at our location.

Any time there's been a technician on site they've been great to deal with and make sure all my concerns are addressed before leaving.

I should also mention I'm aware of many in my area that don't share my views but to be fair their issues are usually caused by topography (obstructions in line-of-site) and not the system itself.

I have used their service for a number of years. My main concern with internet service is dependability. I depend on internet service every minute of every day and their service is 100 percent dependable. Their speed is great and I have unlimited data so how can you get better than that.

I have been extremely happy with the service provided by Xplore at our seasonal property over the past several years. Having the option to suspend the service over the winter months for a minimum cost is so valuable to me. Using the online application to start and stop this process is a breeze.

Timing of the service. I called yesterday and the appt was made for the next day, unlike the Satellite Company(Shaw) which will take until late next week to show up!!

Working from home in the country, I need and have high speed internet with Xplore. Great customer service and knowledgeable friendly techs. Thank you.

Living in the country our internet options are few. Xplore has been our service provider for a few years now. We leave the country every winter and when we return it seems there is always a technical issue requiring a visit from an exterior service contractor to rectify the problem.
The support staff at Xplore try their best and give good service
But sometimes it's more than can be fixed over the phone.

Great Service and Product. Excellent pricing and reception.
Would highly recommend!!!

We had issues with our internet, xplornet was prompt with service, easy to understand and explained everything clearly. I highly recommend xplornet.

I had some e-mail issues which the agent was able to guide me through over the phone. He was patient knowledgeable and very obliging. In today's uncaring environment it was a refreshing experience to find a level of excellence in customer service. I have been with Xplore for over 5 years and have always found them to be an excellent company to deal with. Kudos to them and their dedication to excellence in customer service.

We have been with Xplore in rural Alberta for about 14 years. I have NEVER had a Customer Service call to them that I did not feel great about afterwards. That is VERY hard to find in today's world.
I am NEVER harassed with endless telemarketing phone calls or emails to upgrade every time they have something new like almost all the other providers of mobile, home phone or other necessary services out there. That also is VERY hard to find. Most of all, I will always refuse other providers because I could never go with someone who isn't there to help on the other end of the phone whenever I have an issue. These people are the very best!

Xplornet was able to provide fibre optic service in my area. I had difficulty finding service from the bigger providers. A door knocker sign at my door, and within a few days, I had the installation completed, and I have amazing internet service.

Everything went very good

We have internet. It has been reliable (more than other carriers we’ve had) and the people are always try to help (installers and customer service). Great company!

Great customer service for initial setup and otherwise. Quick installation. Easy to contact. Knowledgeable, friendly staff. Recently had questions about plan and adding options, used chat feature and talked with Niall - all was explained and completed in five minutes. Loving our service with Xplore.

Had an issue with the service.
Called tech support.
Line was replaced and service was quickly restored

Recently got their 100 Mbps plan and it has worked well and so far is much more reliable than Bell was out here in the country where I have to get the signal from a tower.

xplorenet have always been there for any problems. quick and responsive and friendly staff. thank you. mark a

Worst internet provider ever stay away.

I am currently the IT tech for my church who has been using Xplore since they purchased Swift in 2021. We originally had Xplornet when we first got internet at our church as they were the only provider in the area. Even back then, they would overload their towers, so in the evenings when we would need the internet it may as well have not been working. Then along comes Swift who’s promise was to never overload their towers, and they kept their promise. Then Xplornet comes along in 2021 and purchases Swift and their entire network. Service continues to be good until early 2024 when we start seeing drops in service.
May 5, we received an email to say that they will be discontinuing our service as of June 24. This starts a slew of multiple phone calls and emails to find out what is going on.
When calling tech support, once they realize that this is a commercial account, we are transferred to the business support.
After a couple of emails with a client rep, we are informed that actually the tower we are connected with is going to be kept for the commercial connections.
August 6, we get a notice that the legacy system we are connected with is being shutdown on August 30.
August 16, receive a final notice that the legacy system is now being shutdown on August 26
Cue the call to support, select call back, which turns into a 45 minute call
Support says there is nothing we can do, a rep will call me
While on the call, am informed that actually the tower is being shutdown on October 30
August 21, Still waiting for the rep to call

Conclusion: Back in May we were given the option to stay with Xplore, install and set up new hardware: $17,000, Monthly fee $629+tax for 100/100Mbps service. I will not fault the tech support with Xplore, I am a tech myself and the ones I have spoken with on the phone were great. The company on the other hand I absolutely despise, they bought out all the competition, overloaded their systems, and way overpriced everything. One of my friends has the Xplore 5G LTE and he can’t even watch a streaming service, their new system is absolute garbage. I don’t like saying this but the company deserves to shut down, I do feel sorry for all the employees when this happens.