Yao Secret Avaliações 

169
O TrustScore é 4 de um total de 5

3,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have used the products for a while and like them. But then they sent me the wrong item and I needed to contact their customer services. Their customer services is non-existent. This pr... Ver mais

Avaliado com 1 de um total de 5 estrelas

Yao secrets, de producten zijn prima. Helaas begin er niet aan je krijgt ongevraagd bestellingen thuis. Elke maand sturen ze automatisch producten af en halen het geld via paypal van je rekening af. I... Ver mais

Avaliado com 5 de um total de 5 estrelas

Where have these fermented rice water bars been all my life?! Just a quick lather transforms my dry, frizzy coils with each wash. Now I flaunt the softest, bounciest curls that gleam with health thank... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have a subscription to the shampoo bars. It has been the best product for my hair type - fine, straight, asian hair. I find my scalp health is better and my hair is much healthier with less breakage... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Yao Secret is dedicated to improving and maintaining healthy hair by way of cultural tradition. Inspired by the Red Yao Tribe, bringing you handcrafted natural hair care products made with ritually-prepared rice water in the Longji Rice Terraces.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

169 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(169)

16 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love this…

I absolutely love this shampoo/conditioner. I am very sensitive (I have mast cell activation syndrome) and I did not react at all, which is beyond amazing. It’s made my hair like it was when I was younger - lots of strength and movement. I’m really happy. On top of that, the customer service is really great - kind and friendly people. Thank you so much for bringing this product to us! It is such a relief to have found something that makes my hair even nicer than expensive brands (I’ve tried them all), that’s not full of nasties and at an affordable price.

10 de maio de 2022
Avaliação não solicitada
logotipo da Yao Secret

Resposta da Yao Secret

Thank you very much for sharing your experience with us, Hannah!

Avaliado com 4 de um total de 5 estrelas

Dry and damaged hair no more

My hair used to be very dry and damaged due to being dyed too often. Even after just a week of using it my hair feels a lot healthier.

8 de maio de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Thank you very much for your kind review, Nita!

Avaliado com 3 de um total de 5 estrelas

I am conflicted!

I am a bit torn. I do love the concept and I think it has worked well so far. I have always had scalp dermatitis that flares up drastically with some products (but also water, stress & diet), and I do feel like this shampoo doesn't make it worse – now, if it helps? Still early to tell, I think. I do feel my hair is healthier and shinier and even though the conditioner is hard to use (it keeps breaking apart into smaller and smaller pieces and feels like it doesn't melt well) – the very little of it that I manage to get into my hair really does help! I don't know if it's the conditioner doing it's thing or the fact that the shampoo is hydrating too? Either way, the combo works well on my hair. Now, my main problem with these products is that they contain micro plastics (5 ingredients)... one of the main reasons for me to choose solid shampoo is to make sure we cut down on plastic, so it does make me sad that using these releases micro plastics into our very fragile ocean. Any chance you could loose these ingredients from your formulation: dimethicone, polyquaternium-6, PVP, polyquaternium-10, dimethiconol?
I understand it is hard to be perfect, but I feel like being safe from micro plastics should be a priority on a solid shampoo.

5 de maio de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Hi Maria,

Thank you very much for taking your time to share your experience with us! It's good to know that our bars are working for your hair. As for the conditioner bar, you can put it inside the free foaming net that comes with your package, your result will certainly improve since it will hold your bar together and make it easier to use.
Our team has been actively working on different ingredients since there have been a variety of requests on the ingreidents. We will continue to improve our bars and eventually create different bars to serve different customer groups.

Avaliado com 3 de um total de 5 estrelas

Disappointing

Loved the story of the brand and the ingredients but unfortunately I was disappointed when using the solid conditioning product. It breaks and brittle in small pieces when in contact with water and does not create a lather when rubbing it on your hair. It needs more "creamy" lather. Hair doesn't feel soft after applying. I am aware that it takes time for your hair to adapt to the solid shampoo & conditioner transition but I have been using solid products for a long time now and this doesn't do it.

4 de maio de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Hi there, thank you for sharing your experience with us. The conditioner bar works exactly the same as liquid conditioner. If you put the conditioner bar inside the free foaming net that comes with your package, you won't have any small pieces and you'll get the "creamy" lather that you're looking for. Try to use less water for both bars, it will give you better result and the bars will last longer as well.

Avaliado com 5 de um total de 5 estrelas

Really great!

I bought the shampoo bar, and while smaller than i expected it didn't disappoint i performance. Once in the hair it doesn't lather all that much, but personally i am not bothered by this. Besides that, may hair is the lights, shiniest anf softest it has ever been. Delivery was also not issue at all. Would highly recommend!

3 de maio de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Thank you for your kind words, Hedvig! We just opened our European warehouse recently, shipping is faster than before now.

Avaliado com 1 de um total de 5 estrelas

The bars fell apart and made my hair…

The bars fell apart and made my hair dry so would not buy again

1 de maio de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Hi Millie,

We deeply apologize for your unsatisfying hair wash experience and we'll continue to improve the quality of our bars.

Avaliado com 5 de um total de 5 estrelas

It was first time experienced that…

It was first time experienced that using shampoo & conditioner bard. So gentl and feel great after dry my hair. Eventhough I am retouching my hair with colour
Won't dry my hair & stronger

26 de abril de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Thank you for sharing your experience with us, Michelle!

Avaliado com 5 de um total de 5 estrelas

Would definitely recommend!

I’ve tried a lot of different shampoo and conditioner bars, but not any I was really happy with. Either they had nasty ingredients or would leave my hair feeling completely stripped from its natural oils. But these bars are just amazing, in my opinion. I’ve used them for about a month and I’m never using another brand again! They leave my scalp feeling clean, but nourished at the same time - not tight and itchy, as some bars does... And most importantly my hair is falling out far less than before, which had been such a concern and insecurity of mine and something I’ve tried to deal with for years.

My boyfriend also said he thought the conditioner bar smelled like sushi rice, which I thought was kinda funny, because it’s obviously made with rice-water. Just goes to show how natural the bars are, with no added fragrance, which I love as someone trying to live a more sustainable lifestyle. 5 stars from me!

26 de abril de 2022
Avaliação não solicitada
logotipo da Yao Secret

Resposta da Yao Secret

Thank you very much for your kind words, Bianca!

Avaliado com 5 de um total de 5 estrelas

Very satisfied

Love the very subtle smell of the shampoo and how gentle it feels on my hair - showering feels like pampering myself! My hair has never been this soft and glossy after washing.

15 de abril de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Thank you for your kind words, Marianne!

Avaliado com 5 de um total de 5 estrelas

BESTE HAARPFLEGE

Ich liebe das Shampoo und den Conditioner. Habe sonst immer normale Haarpflegeprodukte genommen (Flüssiges Shampoo und Conditioner).Und hatte damals Haarseifen ausprobiert aber nur enttäuschent diese hatten meine Haare total verklettet.Aber das Yao Secret Shampoo Bar und Conditioner Bar ist wirklich nur zu empfehlen werde es nur noch für meine Haarpflege benutzen nie mehr ohne .Besten Dank auch der Kundenservice super schnell und freundlich einfach alles perfekt.

8 de abril de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Danke sehr, Ines!!!

Avaliado com 4 de um total de 5 estrelas

Good shipping

Good shipping. On the right date it was at my doorstep. Just the conditioner is crumbeling... The shampoo is lovely and has that soft foam that i love. My hear feels great and clean. If it is your first time shampoobarring know that your hair needs to adjust.

7 de abril de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Hi Yara,

Thank you for your feedback! If you put the conditioner bar in the foaming net that came along with your package, it'll hold everything together from day 1 to the end and you don't need to worry about crumbling anymore!

Avaliado com 4 de um total de 5 estrelas

Good but conditioner bar crumbles

Genuinely has made my hair shiny and appear healthy. However the conditioner bar easily crumbles so perhaps offer a carrier to place soap in

6 de abril de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Hi Emma,

Thank you for your feedback. If you put the conditioner in the foaming net that comes with the bar, it'll make the bar easier to use.

Avaliado com 5 de um total de 5 estrelas

My experience

Recently, I tried both the shampoo and conditioner bars. I was excited to try something new since the my hair was breaking off quite easily and I became a bit worried. I showered using the bars every 2 days. A week after I tried them, I noticed that my hair was breaking off way less than before. I am happy to see that there have been positive results in the past 3 weeks. My hair is also not as itchy anymore and it looks shiny in the mirror. I am thankful because I was becoming very frustrated with other brands of shampoo that I tried. I hope the bars will continue to make my hair stronger. I also really appreciate that the bars are made with natural ingredients.

5 de abril de 2022
Avaliação não solicitada
logotipo da Yao Secret

Resposta da Yao Secret

Thank you very much for your positive feedback, Pamela!

Avaliado com 3 de um total de 5 estrelas

Good but...

Good but...
Im used to natural and solid shampoo's for years.
I have dermatitis in the hair and dandruff.
I was hoping that a natural remedy without chemicals decrease my dandruff. On the contrary, in less than 1 week I had to wash my hair again because it was greasy and with huge scales of dandruffs. Horrible. Though It was the first time to get use to. 4 times later, it was worst. Maybe its an allergy to its components, but definitely not good for me. Also conditioner broke the first time I used. It is not as hydrating as I would like. Not saying its a ad product, but not good for me. Love the ethics, ecosystem friendly and values of the brand. Hope it will help to a lot of people.

3 de abril de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Hi Leticia,

We are sorry to hear that our bars didn't work out for you. We deeply apologize for your expeirence.
Dandruff can be caused by multiple reasons, we hope that you'll find a suitable solution to solve this issue.

Avaliado com 1 de um total de 5 estrelas

Didn't get my order

Didn't receive my order and I am really disappointed because I wanted to try something new with my hair.

3 de abril de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Hi Monique,

The tracking number to your order shows that your parcel has already been successfully delivered. We've already contacted you via email to understand your situation better.

Avaliado com 5 de um total de 5 estrelas

I'm very impressed

Wow
Sceptical yes
Especial with promises this day and age, but well worth the postage wait
My fine knotty horrible hair feels silky and weightless, I have tried at least 50 shampoo bars never to repurchase again, the texture of these bars is different, there's a lather not as much as others but it's nourishing not stripping and feels cleaner for longer
I recommend trying it, especially for fine limp hair.
I also bought a comb
I've been after a nice sustainable comb for a long time, the comb is exquisite, beautifully made craftsmanship,glides through hair, which is a first for me, so tactile to touch, without the drag that plastic gives, you will never want to use a plastic comb again, I ordered another 2 for my son's the same day, you just want to touch it and use it.
A little tip order before you run out of your own shampoo, my order took a month to arrive
🤎🤎🤎

29 de março de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Hi Kerry,

Thank you for your feedback, we really appreciate it! We're working on our Austrlian warehouse now, the shipping time for Australia will be much faster in a month!

Avaliado com 5 de um total de 5 estrelas

Yao Secret is trustworthy and their products worth to try!

I´ve decided Yao Secret is trustworthy and ordered their shampoo + conditioner bars for me and my friend. They even offered me a tracking app which worked great. The order arrived in time and so far I´m trying those products. I have to say that my hair is no longer frizzy or static, which is one of the reasons I wanted to try these bars. The truth is that we are still developing this relationship - from the start, my hair was stiff, a bit stringy, and dry-greasy after every use. For now, after two weeks of using, it's no longer stiff. My hair is sleeker, less greasy after use (but still a bit), my hair sheds 50% less than before, and it started to look shiny (I have to say that there IS WINTER - so the air is dry as the desert, the weather cold and windy - it used to be a nightmare for my hair, but no more thanks to Yao Secret :) ). I was told that the transition period would be something like that(the stiffness, greasiness, etc.), so I´m not too nervous about it, because it´s getting better. Plus they kindly sent me a tutorial on how to use these bars, along with some tips for better results. Their customer service is great, communication as well, shipment and price - everything. RECOMMENDED!

18 de janeiro de 2022
logotipo da Yao Secret

Resposta da Yao Secret

Thank you very much for your kind words, Saidhi!
Customer satisfaction is always our priority!

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing

I've only used the shampoo and conditioner a couple times, but I can already feel a difference. My hair is way less oily now and I am so happy about that. The customer service is also awesome. They are some of the nicest people I've met!

23 de dezembro de 2021
Avaliação não solicitada
logotipo da Yao Secret

Resposta da Yao Secret

Thank you very much for your kind words, Alissa!

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais