It’s rare to find this level of service these days. Not only was I able to try everything I wanted at my leisure, but they even offered to customise the pen with the enamel colour of my choice. In t... Ver mais
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Veja o que dizem as avaliações
Excellent service in delivering lead refills for my extraordinary Yard-O-Lead mechanical pencil all the way from the U.K to the U.S.A.: quick shipping, step-by-step tracking, and secure packaging. Exa... Ver mais
I have nothing but great things to say. The pen is just what I was hoping to receive. Beautifully made and presented and knowing so much of it is hand made with the artisans directly involved makes it... Ver mais
I contacted Alex at YOL and he explained the options available to fix a loose grand rollerball pen cap.He also advised me of the best options regarding unwanted initials engraved on the existing ca... Ver mais
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All very professional, but
All very professional, but I would still like to see a much softer lead than B available for Y-o-L. It is such a well balanced writing instrument - it seems a pity something like a 3B isn't available.
Very quick to send my pencil
Very quick to send my pencil, even though I personalised it, and it is clearly a premium product.
Swift efficient service
Swift efficient service , commensurate with the beautiful practical product , which is an “ antique “ of the future .
helpful and speedy
First class repair
It only took 3 days to refurbish my propelling pencil which I thought was beyond repair. It came back fully serviced and polished like new including refilling the lead. Truly professional.
Easy to order and supplied quickly
Easy to order and supplied quickly. Not use why the leads supplied in order (B) are shorter than those supplied by the pencil (HB). Not by much and not really an issue but I thought it was strange given basis of "Yard of Lead"
Outstanding Service
Returned my 20 year old Viceroy Pencil for repair. All fixed and looked like new. Excellent and fast service from this great British company. Thank you.
I brought my grandfather's pencil for repair.
I brought my grandfather's sterling silver pencil, I thought I cleaned it well but after they repaired it and polished it I was very impressed it looks brand new. They unclogged it, added a new slider and leads. It looks amazing and I'm told it's from the 1950s. Art deco one. How grand is that. It wasn't cheap but the end result is worth it.
Having the personal touch for a personal experience
Having the personal touch to take the time to let me buy and not sell to me.
All this even thought the lovely team in the London Boutique know me of old!
go in and talk to them - you never know what you may leave with!
The product is great
The product is great. The quality is as expected.
However, when I asked if VAT and possible import fees are included in the final price a got reply explaing that it's my responsibility as a customers. That is true, but not what I asked and many online shops include those fees based on delivery address making it easy for customers. So, while it was a correct statement it's not always true and it does not show empathy for the customer. There are too many emails and reminders for feedback.
Handmade British writing instruments.
The two solid silver writing instruments we bought are little works of art. Hand made in the Birmingham jewellery quarter using traditional silversmithing methods. Support British artisans by buying one.
Fantastic service
Fantastic service - repair was done extremely quickly and to an exceptionally high standard, as expected. Thankyou for a very personal service - it is much appreciated :)
Lovely little showroom
Lovely little showroom, showing a great range of pens and pencils. Very friendly staff - give them a visit!
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