Years.com Avaliações 5.974

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A caring and attentive company who produce top quality human grade food that my elderly, fussy dog loves. Easily contactable and supportive with any queries and cupboard storage is great. It is expens... Ver mais

Avaliado com 4 de um total de 5 estrelas

I've used Years for years now (pun intended) and would definitely recommend. The food quality is outstanding and is something we always prioritize in our bills for the sake of our dog's health. Our pu... Ver mais

Avaliado com 5 de um total de 5 estrelas

I couldn’t be happier with years dog food. My dog absolutely loves it! Her bowl is always clean within minutes, which says everything! Since switching to years, her allergies have completely cleared u... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

My dog loves the food but there has been things missing from my orders twice now which is frustrating. The team have sent them out but it's annoying having to get them to resend things and must cost m... Ver mais

Detalhes da empresa


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

Great company

Great company, tasty food & great selection! My dog cries the house down for it!

4 de janeiro de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi there,

Crying the house down for it ha, that is brilliant! Some dogs really do know how to make their feelings known. Really glad they love it that much!

Farah 🐾

Avaliado com 5 de um total de 5 estrelas

Amazing food for my fussy puppies

Amazing food for my fussy puppies! Once we switched our rescue to Years her itchiness and tummy troubles disappeared, so swapping our new puppy on to it was a no brainer. We love the limited edition chef specials for some fancy treats too!

14 de abril de 2026
Avaliação não solicitada
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Resposta de Years.com

Hi Hannah,

Oh gosh, this is so lovely to read! Your rescue's itchiness and tummy troubles disappearing after switching, and then the decision to put the new puppy straight on it being a total no-brainer. That's the best possible start for both of them. The limited edition Chef's Specials are so fun too!

Loz

Avaliado com 5 de um total de 5 estrelas

My miniature schnauzer loves all the Years trays

Eazy loves all the Years trays. It’s great they stay in the cupboard not taking up freezer space.

14 de abril de 2026
Avaliação não solicitada
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Resposta de Years.com

Hi there,

No freezer faff and a miniature schnauzer who loves every tray - sounds like a win all round. Really glad it's working so well!

James

Avaliado com 5 de um total de 5 estrelas

Just the best

Just the best - great food, great customer service, excellent special extras to treat the pooch like a prince

13 de abril de 2026
Avaliação não solicitada
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Resposta de Years.com

Hi Sandy

Treated like a prince is exactly how it should be. Really glad everything is hitting the mark!

Emma

Avaliado com 5 de um total de 5 estrelas

Years have cured my picky eater

My dog was quite the picky eater, he was a nightmare to find food he would eat but no problem with the Years brand, he is always waiting for meal time to come now and polishes his bowl to a shiny finish.

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Beccy,

Polishing the bowl to a shiny finish from nightmare picky eater to that. Sounds like Years has done its job! Really glad he's loving it.

Sanna

Avaliado com 5 de um total de 5 estrelas

Perfect everytime and worth every…

Perfect everytime and worth every penny. I have a very fussy Shih tzu and this food has changed all his eating habits, from frequent hunger strikes to constantly eating. My favourite thing about years is the chef collections, because what dog doesn’t want to eat the same food as his pawrents !!!!

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Kaya-Louise,

From hunger strikes to eating consistently, that is such a turnaround! And a Shih tzu who wants to eat the same food as his pawrents via the Chef's Collection? Honestly, he has the right idea.

Farah 🐾

Avaliado com 5 de um total de 5 estrelas

My dog used to be so fussy

My dog used to be so fussy, so finding what works for him was a nightmare. We tried everything from Raw to kibble. Then we found Years and haven't looked back. He's finally excited for his meals again! So I'd definitely recommend Years!

15 de dezembro de 2025
Avaliação não solicitada
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Resposta de Years.com

Hi Kim,

Raw, kibble, the lot! Then Years. Sometimes the answer just takes a bit of finding.

Honestly, brilliant. Thanks for sticking with it.

- Jerry

Avaliado com 5 de um total de 5 estrelas

Dogs love the food

Dogs love the food, especially my fussy little one, first dog food she polishes off completely! The added supplements are such a great piece of mind for doggy parents too ❤️

14 de abril de 2026
Avaliação não solicitada
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Resposta de Years.com

Hi Lin,

The fussy one polishing her bowl completely, first time ever! That's a massive deal. And the added supplements giving you peace of mind as a dog parent is exactly why they're there. Thanks for such a sweet review.

Jerry

Avaliado com 5 de um total de 5 estrelas

Excellent quality food and treats

Excellent quality food and treats! Love the flavour powders too!

14 de abril de 2026
Avaliação não solicitada
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Resposta de Years.com

Hi Samantha,

All three getting a thumbs up. I love that you've tried the flavour powders too! They're such a nice way to add a little extra. Thanks for the lovely review.

Sanna

Avaliado com 5 de um total de 5 estrelas

Really good dog food

Really good dog food, my pup is always PUMPED for meal times. Takes the fuss away from feeding whole foods.

14 de abril de 2026
Avaliação não solicitada
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Resposta de Years.com

Hi Jordan,

PUMPED for meal times. That energy absolutely jumps off the screen! No fuss, just genuine excitement. Thanks for the great review. 🐾

Farah

Avaliado com 5 de um total de 5 estrelas

enjoys this food alot never a funny…

enjoys this food alot never a funny tummy which he gets with other dog food

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi there,

Never a funny tummy with Years when other foods have caused problems. That's such an important thing to get right! Really glad he's happy and settled on it. Thanks for sharing.

Lauren

Avaliado com 5 de um total de 5 estrelas

Perfect for fussy dogs

We have a very fussy Cavapoochon who had turned her nose up at every other brand we tried, until we discovered Years. Since then, she absolutely loves it.

The Chef’s Collection is consistently excellent, and you can really see the quality in the ingredients. It has made such a difference for us.

It is genuinely well worth the money, and I would highly recommend it to anyone with a picky eater.

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi there,

A Cavapoochon who turned her nose up at everything else until Years. And the Chef's Collection being consistently excellent too. It's such a relief when you finally find the one that just works. Thanks for such a thoughtful review.

Emma

Avaliado com 5 de um total de 5 estrelas

Amazing!

I couldn’t recommend Years enough, my dog was extremely fussy prior to using Years to the point he would go days without eating. Now he drools waiting for his food!

The different varieties are great, along with the special editions.

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Sasha,

Going days without eating to drooling in anticipation at mealtimes. What a transformation! I can imagine what a relief that must have been. Thanks so much for sharing and for recommending Years. 🐾

Loz

Avaliado com 5 de um total de 5 estrelas

Amazing food

Amazing food, my dog tiger loves the food and is excited for her meal each day, I love the variety they offer !

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Morgan,

Tiger being excited for her meal every single day. That daily enthusiasm is the best sign! Love that she has a great variety to look forward to too. Thanks for the lovely review.

Jess

Avaliado com 5 de um total de 5 estrelas

Brilliant company

Brilliant company, my picky Pom loves his years food.

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Chelsea,

A picky Pom who loves his Years food. Pomeranians have very high standards so this is a real win! Thanks for the quick and brilliant review. 🐾

James

Avaliado com 5 de um total de 5 estrelas

I couldn’t be happier with years dog…

I couldn’t be happier with years dog food. My dog absolutely loves it! Her bowl is always clean within minutes, which says everything! Since switching to years, her allergies have completely cleared up, and she’s much more comfortable and settled. Her coat looks healthier, and she just seems happier overall. It’s such a relief to find a food that she enjoys so much and that genuinely supports her health. Highly recommend to any dog owner dealing with picky eaters or allergy issues! 🐾

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Morgan,

Allergies cleared up, a healthier coat, and just so much happier overall. The inside-out effect of good food is so visible when it happens like this. And a clean bowl within minutes every time says everything. Thanks for such a heartfelt and detailed review. Really hope it helps other dog owners dealing with similar things!

Jerry

Avaliado com 5 de um total de 5 estrelas

My dogs love the food

My dogs love the food, we always have the right amount and they are maintaining their ideal weight easily. Their coats and teeth are healthy and they both are in great health. My senior girl struggles with chronic colitis and has had only one flare up since starting years which is brilliant

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Alida,

Ideal weight, healthy coats and teeth, and only one colitis flare-up for your senior girl since starting Years. That last one is particularly brilliant to hear. I'm so glad it's working so well for all of them. Thanks for such a thorough and lovely review.

Farah

Avaliado com 5 de um total de 5 estrelas

Benefits of Years and the breed supplements

I have been feeding my border collie Years for some time now and she has never been healthier. The addition of breed specific supplements has so far helped keep my older girl free from joint pain often associated with the breed.The partial feeding option makes Years affordable and allows us to order the chefs specials for extra variety. With Years we hope to have many more years together!

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Barbara,

Breed-specific supplements helping keep joint pain at bay in your older girl is exactly what those are designed for. So glad they're making a difference! Using partial feeding to keep it affordable while still enjoying the Chefs Specials for variety is such a smart approach too. Here's to many more years together. Thanks for such a lovely review.

Lauren

Avaliado com 5 de um total de 5 estrelas

Years is not just dog food

Years is not just dog food, it’s an experience. From the regular shipments to treats, wellbeing and supplements. As well as this, the customer service is top notch. It all really helps knowing our fussy dachshund loves all the meals. The brainy bites are the only treat that he has never turned his nose up at.

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Chris,

"Years is not just dog food, it's an experience" - I love that so much and I think you're absolutely right. And a fussy dachshund who's never turned his nose up at the Brainy Bites? That's them doing their job perfectly. Thanks for such a thoughtful and brilliant review.

Emma

Avaliado com 1 de um total de 5 estrelas

Not capable of providing a good service to a large pack of six

I have a pack of six dogs and years is not geared up to provide a good service to a large pack.

My first order arrived with two boxes of food missing. This was rectified and a further two boxes arrived. When the boxes arrived they were not labelled leaving me to guess who’s food was who’s.

After four weeks two of my dogs ran out of food only to find that they had put two of my pack on a four week plan not an eight week plan and charged me another £175. This order turned up wrong with one of the packs food missing and another dogs food was given. They told me this was a printing error.

I pointed out to them that one of my dogs food was too little and this was confirmed when the wrong dogs food turned up who were two kgs lighter than the dog who needed the food but had the same amount of food in it. My dog that had the incorrect amount lost 400g in a month.

So even though I was paying close to £1k every eight weeks they still couldn’t get the orders right! I lost patience and cancelled my second order. The sad part about it is that my dogs love the food but they are certainly not geared up to deal with multiple pack members and their mistakes cost them dearly.

The packaging is cumbersome and difficult to open. The portion sizes are small and I had to add more kibble than I should have. Even though I have six dogs only two ‘covers’ were sent for opened packs which left four dog cartons with no cover in the fridge.

Customer service have tried their best but there is a clear pattern of miscommunication between customer service and supply. I literally had to message them after every order with problems.

I would loved to keep my dogs on this food as they loved it but with the problems with getting the orders right I had no option than to cancel a very expensive and big order. If you have more than two dogs I really wouldn’t bother. The company has a long way to go to being competent and stress free.

14 de abril de 2026
Avaliação não solicitada
logotipo da Years.com

Resposta de Years.com

Hi Sarah

Thank you for taking the time to share such a detailed review. I’m genuinely sorry for the experience you and your pack had, especially when you were trusting us with something as important as your dogs’ nutrition.

Managing six dogs is no small task, and you should never have been left to deal with repeated order errors. You’re absolutely right to expect accuracy and consistency, particularly with the level of investment you were making and we clearly fell short of that.

It’s clear from your experience that you were left doing far too much chasing and correcting. That’s not the standard we aim for, and I’m really sorry you had to deal with that frustration.

We’re grateful that your dogs enjoyed the food, and it’s disappointing that our mistakes led you to consider cancelling. Your review highlights areas where we need to improve, especially for customers with larger packs, and we’re taking that seriously.

We’ve requested your details through Trustpilot so we can follow up directly. If you’re open to it, we’d really appreciate the chance to speak with you, understand your experience in more detail, and see what we can do to make things right.

Wishing you and all six of your dogs the very best.

- Keira

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