YouCaring Avaliações 235

O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

It was a very frustrating process just to create an account! I put DETAILED notes for my online medical visit. I paid $45 for the visit. I than received a response for a condition I did NOT have & ba... Ver mais

Avaliado com 5 de um total de 5 estrelas

YouCaring made our fund raiser possible. When our friend and teacher, the "gentle giant" of the flute world became seriously ill, we wanted to give back in a meaningful way. YouCaring was EZ... Ver mais

Avaliado com 2 de um total de 5 estrelas

YouCaring did not explain you had to reach a limit so the fund was available through searching so MANY friends and acquaintances did not believe my fund raiser was real. I am a middle age women who wa... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

It could be a lot better. Website is designed in such a way that it is not compatible with most browsers. Donors frequently complained to me about website loading issues and inability to create accoun... Ver mais

Detalhes da empresa

  1. Caridade
  2. Associação ou Organização
  3. Organização sem fins lucrativos

Informação fornecida por fontes externas variadas

YouCaring is a free online fundraising platform that pioneered Compassionate Crowdfunding™—empowering people worldwide to rally support for personal and charitable causes without the fundraising fees associated with other sites. To date, the YouCaring community is 8 million strong and has raised more than $900 million for humanitarian causes.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

235 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

Easy to use platform

Easy to use platform. Really easy to build a page, add photos, link to social media, and start collecting donations. The only thing I wished it had was a way to send multiple thank-yous at the same time. As in, create one thank you, then check the boxes of all the donors & hit send. Instead you have to thank each donor one by one. We got so many donations the first week that I had to export the email addresses into a separate document, copy them, and then insert parentheses to create several hundred blind copies to avoid copy and pasting the text of the thank you into the little pop-up window 200 times. That was how successful the fundraiser was! Obviously we were happy to have the problem of needing to send mass thank yous!

10 de novembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This app may have just saved my sisters …

This app may have just saved my sisters life. Easy to use and great to track donations, comments, and progress. It's enabled us to get the best care for her without having to worry about money. I can't thank you enough guys.

10 de novembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

better then GoFundMe

I raised a lot of money for a dear friend's family in a time of great need. I would recommend this site for not only its ease, but it takes less of the money you raise.

10 de novembro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

To much complication to actualy …

To much complication to actualy withdraw the money. After i find someoelbe from the u.s who could you guys dont allow it so in the end had to refund. I am never using or recommending your service to anyone.

10 de novembro de 2017
Avaliação não solicitada
logotipo da YouCaring

Resposta da YouCaring

Hi Edmar,

Thank you for taking the time to review YouCaring. I apologize for the problems you encountered on our site. Unfortunately, the payment processor you chose, WePay, only currently allows US bank accounts to be added. We are very sorry they would not let you access the funds without it. Thank you again and please reach out to our User Relations Team at help@youcaring.com if you have any other questions or concerns.

Best,
Tawni

Avaliado com 5 de um total de 5 estrelas

Quick and easy set up

Quick and easy set up, money transferred quickly, and extremely intuitive user interface. A company that doesn't charge a percentage of the money you raise is rare! It really helps a lot when you're not giving away 10 percent off the money you're trying to raise!

10 de novembro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Started a fundraiser and it's not fun

Started a fundraiser and after someone else had begun theirs, I cancelled.
Even though my friend's banking information wasn't set up yet, they withdrew my money.
Now there is no customer service number and my money is in limbo.

3 de novembro de 2017
Avaliação não solicitada
logotipo da YouCaring

Resposta da YouCaring

Hi Nina,

Thanks for taking the time to review YouCaring. I see that you reached out to our User Relations team today and one of our specialists already replied issuing your refund. Even if the bank account was not added yet, donations to a fundraiser are held in the WePay account that was set up. I apologize for the confusion, but your refund is on its way. Please reply back to your ticket if you have any other questions regarding your refund.

Best,
Tawni

Avaliado com 1 de um total de 5 estrelas

YOU CARING - ONLINE FUNDRAISING SITE

I am so frustrated that when I asked about my fundraiser months ago that the agent did NOT tell me it wasn't activated, she said everything looked good and now I have to call a bunch of people to see if they actually got the refund you say they did. This is so embarrassing and now I can't ask the same people to re-donate, so I raised NOTHING. So basically I did the work and raised absolutely NOTHING for my very ill suffering father, so NO I am NOT happy & would NEVER suggest this site to anyone.

10 de outubro de 2017
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Experienced serious bugs

Experienced serious bugs with the system - not being able to reliably link our banking info through WePay, unable to add event pictures (did wait for refresh that never happened), custom event link malfunctioning half the time & not refreshing.

Biggest issue - No one is there to answer questions or support you! I've been desperately trying to reach out to them via email, social media, and their website (their chat live help is down) for a week to no avail.

I have to reprint and revise hundreds of parent fliers because of this. How can you trust them with your fundraisers or money?

Update - Not fixed. I made a whole new fundraiser and reprinted everything for our students/families at my own expense to resolve the issues. Don't think it's quite a "mission accomplished" on this one folks. Glossing over system issues won't improve the site or service experience.

15 de setembro de 2017
Avaliação não solicitada
logotipo da YouCaring

Resposta da YouCaring

Hi Sarah,

Thank you for taking the time to review YouCaring.com. I do apologize for our delayed responses, our User Relations team has been working tirelessly the past couple of weeks due to the natural disasters.

I see that you first reached out Tuesday 9/12/17 and someone was in contact with you Saturday 9/16/17 and it looks like the issues are resolved. Again, we're very sorry for the delay but we thank you for your patience.

Best,
Tawni

Avaliado com 4 de um total de 5 estrelas

Fundraiser just disappeared (fixed)

I set up a fundraiser, then the next day went to set up sharing to Facebook and the entire thing had just disappeared from the Youcaring site. Now it's there again, and "my account" works again when I click on it. Hopefully just a temporary glitch.

7 de setembro de 2017
Avaliação não solicitada
logotipo da YouCaring

Resposta da YouCaring

Hi Kurt,

Thank you for taking the time to review YouCaring.com. I apologize for the confusion, but I can see that your fundraiser has not disappeared. Your fundraiser is located here: https://www.youcaring.com/miyukivogel-940514 .

You can manage your fundraiser by logging into the site located on the top right of any YouCaring.com page. If you are still having trouble please reach out to our User Relations Team at help@youcaring.com.

Thanks!
Tawni

Avaliado com 2 de um total de 5 estrelas

Several issues along the way

Several issues along the way, of which none have been responded to by the Youcaring staff.

1. there is a option to donate to Youcaring.com, which seems pretty forced, as the option not to, is fairly well hidden, and that scares away people.

2. money has been disappearing twice on my account, with absolutely no idea why, and no response from the Youcaring staff, despite several attempts at contacting them

3. getting the money paid out, seems nigh impossible, and once again, no response from the staff one this one either.

So yeah, works fine and such, right until money gets into the picture.. And still waiting to figure, how to withdraw the money for my dying mother. Maybe they´ll even respond before it´s too late... otherwise i guess they just turned it into a funeral fond instead.
Thank you Youcaring.com!

15 de junho de 2017
Avaliação não solicitada

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