A shame NHS is not offering the service Daye does! The microbiome screen test is a game changer. No second guessing or self medicating before knowing what is really going on. No wasting time with inco... Ver mais
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Veja o que dizem as avaliações
Website was easy to use and I was able to find what I wanted quickly & easily. The turnaround from you receiving the product, testing and then.srndi g me the results was very impressive and I would... Ver mais
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This is perfect because we don't need to go in gynecologist... Sometimes I feel there is so dirty and I don't feel comfortable the doctor to touch me and check my vagina... So daye is the best option... Ver mais
A empresa respondeu
I've been using Daye for a little while now. I've used the HPV test to check my cervical health, so much easier than a smear test. Also the full hormone tests are very useful and informative and help... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We exist to raise the standards in gynae health by creating innovative products and services that fit conveniently into our lives. If you ever want to reach out, our customer care team is here for you at hello@yourdaye.com. 💛
Informações de contato
The Biscuit Factory, 100 Drummond Road London, SE16 4DG, UK, Reino Unido
- hello@yourdaye.com
- yourdaye.com
4,4
Excelente
680 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing customer service
I made an error when ordering and stupidly put the wrong address in, customer services responded straight away and sent out a replacement. I've not received them yet, but am really impressed with the service!
17 de outubro de 2024
Avaliação não solicitada
Resposta de Daye UK
Thank you so much for your kind words! 🌟 We're glad to hear that our customer service team was able to assist you quickly with your order issue. 💖
Delivery let’s this company down
Love this brand just wish there was an option to choose the delivery service. Amazon have twice left the delivery on the doorstop when it’s raining outside and as you can imagine water and tampons aren’t a great combo.
16 de outubro de 2024
Avaliação não solicitada
Resposta de Daye UK
Hi, Shannon
We understand how important it is to have your deliveries handled with care, especially when it comes to sensitive items.
We’re always looking for ways to improve our services, and we appreciate your suggestion about choosing a delivery service. In the meantime, if you experience any issues with your delivery, please reach out to our customer service team, and we’ll do our best to assist you.
Thank you for being a valued customer! 💖
Amazing customer service experience…
Amazing customer service experience when I was having issues changing subscriptions. Special shout out to Maria! Very quick reply’s and happy to help!
9 de outubro de 2024
Avaliação não solicitada
Resposta de Daye UK
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you had an amazing customer service experience and that Maria was able to assist you so effectively.
💖 If you have any more questions or need assistance in the future, don’t hesitate to reach out.
Best,
Team Daye
Can’t live without these now!
High quality, safe and gives you full security around leaks.
The CBD tampons are now a must for me! They reduce cramps, tension and anxiety in about 15 minutes and have transformed my period experience!
Highly highly recommended!
24 de agosto de 2024
Resposta de Daye UK
Thank you so much for your amazing review! 🌟
If you ever need anything, we're here for you! 💖
Pros but cons as well
Tampons came quickly. Looked super cute. Box and packaging was lovely. Love that it’s bio-degradable and good for the environment. This is good but I had my tampons in my gym bag which had my towel in and when they got damp from the towel the packaging disintegrated & all stuck to the tampon so I wasn’t able to use them as I’d have to wash the stickiness off then the tampon would be wet. This was annoying. And in regards to the tampons themselves , I have a very light flow so got the regular absorption tampons and leaked onto my knickers every time I had them in. I found they didn’t expand at all when inside so I leaked every time. Which is a shame.
24 de agosto de 2024
Resposta de Daye UK
Hi Rachel,
Thank you for taking the time to share your feedback! We’re glad to hear that you loved the packaging and appreciate our commitment to being eco-friendly.
We’re sorry to learn about the issues you experienced with the tampon packaging and absorption. Daye wrappers are specially designed to be water-soluble. They are made from wood pulp and don’t break down into microplastics and are safe for marine life. To help protect your tampons, we recommend storing them in the metal tin that you receive with your first order when necessary.
Your concerns are important to us, and we will definitely take them into consideration as we continue to improve our products.
If you have any further questions or need assistance, please don’t hesitate to reach out. We truly value your input!
Kindly,
Team Daye
Resposta de Daye UK
Hi Linda,
Thank you so much for your love and support!
Kindly,
Team Daye
Great products but quite long delivery
I love your products, esp. the tampons. Love presentation and no plastic in any of your packaging! My only concern is the lengthy time it takes to receive orders (almost a month!) which is def discouraging when in need of period care right away. But keep up the good work!
24 de agosto de 2024
Resposta de Daye UK
Hi Amina,
Thank you for your wonderful feedback! We're so glad to hear that you love our products and appreciate our eco-friendly packaging.
We’re sorry to hear that your delivery took longer than expected; this is not usually our standard timeframe. We appreciate your understanding and patience as we work to improve our shipping process.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kindly,
Team Daye
No answer from customer service
My package was stolen by the delivery person, i contacted customer service to receive help, either be reimburse or sent it again.
NO HELP WAS RECEIVED
Just automatic email, stating that i ask for help asking me and if i was satisfied WITHOUT HELPING
23 de agosto de 2024
Resposta de Daye UK
We're so sorry to hear about your experience, Alexandra! 😔
We've reviewed your case, and we can confirm that you've been already fully refunded for your order. Our customer service agent has been in touch with you to explain the situation. 📧
Unfortunately, we're still unable to ship to Canada at this time, which is why we couldn't support your order. We apologize for any confusion or inconvenience this may have caused.
If you'd like to speak with our team again, please contact hello@yourdaye.com, and we'll get back to you during our working hours as soon as possible. 🕒
Thank you for your understanding, and we hope to be able to serve you in the future! 💖
Period game changer
I'm obsessed with Daye's CBD-infused tampons! As someone who's struggled with debilitating cramps and discomfort during my period, I was blown away by the relief Daye provided.
24 de agosto de 2024
Avaliação não solicitada
Resposta de Daye UK
Hi Darnly,
Thank you so much for your kind words!
If you ever have any questions or need assistance, feel free to reach out. We’re here for you!
Kindly,
Team Daye
Absolutely amazing brand
Absolutely amazing brand, I only use their products from now on.
17 de setembro de 2024
Avaliação não solicitada
Resposta de Daye UK
Hi Barbora,
Thank you so much for your amazing feedback! We're thrilled to hear that you love our products and have chosen to use Daye exclusively. Your support means the world to us!
If you ever have any questions or need assistance, don’t hesitate to reach out. We’re here for you!
Kindly,
Team Daye
Probably the best customer service I have ever received
Unfortunately my order got lost in the post. Daye were quick to respond, politely and efficiently not only sent out a replacement but gave me a full refund. Which I did not expect at all. Beautiful packaging and products. They have a loyal customer in me going forward.
12 de setembro de 2024
Avaliação não solicitada
Resposta de Daye UK
Hi Asha-Jaide,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service.
We’re grateful to have you as a loyal customer and look forward to serving you again in the future!
Kindly,
The Daye Team
I tried multiple x to contact this…
I tried multiple x to contact this company via email & a phone # with NO response!!
Will never do business with again.
26 de julho de 2024
Resposta de Daye UK
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you encountered while trying to reach our team.
Unfortunately, we were unable to locate any emails associated with the address you used for this review, and we want to clarify that our company does not offer phone support.
To assist you better, we kindly ask you to reach out to us at our official email, hello@yourdaye.com, or through our Instagram page. We are committed to addressing your concerns and ensuring a positive experience moving forward.
We truly appreciate your understanding and patience, and we hope to resolve this matter for you soon.
Kindly,
Team Daye
Got there in the end!
Update: Eventually managed to make contact with their customer service team by using a different email address, who were then very prompt in responding and resolving my query. Couldn’t fault their CS, thank you to Simona and Maria for persevering, much appreciated.
I’m not entirely confident the tech issue was really looked into (possibly some issue with secure Apple email addresses) but this work-around did the job.
——————
No fault with the product, in fact really like Daye and would happily be a continuing customer.
Unfortunately I had a problem with a delivery that I’ve emailed about, received one response on 26/08 from Maria asking for more details and then they’ve never responded since, despite several follow-ups. It’s quite strange, especially given their TP review – literally feels like they’ve blocked / blacklisted my email address or something. Don’t really know how I feel about the lack of CS, and the fact I’m out of pocket because of the lack of resolution.
26 de agosto de 2024
Avaliação não solicitada
Resposta de Daye UK
We're so sorry to hear about your experience, Alex! 😔
This is definitely not the level of customer service we strive for. One of our team members responded to you on the same day, and our Customer Experience Manager also emailed you personally today. Could you please check your spam folder? Sometimes our emails end up there by mistake.
We truly value you as a customer and want to make this right. If you still can't find our responses, please let us know, and we'll make sure to resolve this issue promptly.
Thank you for your patience and understanding! 🙏💖
Painfully slow process
25 de julho de 2024
Resposta de Daye UK
We sincerely apologize for the delays you have encountered, Dominique. A member of our customer support team is already in contact with you. Thank you for your understanding 💖
I love Daye!
I have been a customer since 2021! In particular, the CBD version of Daye makes me very delighted that I moved from the original branded Tampons. I truly look forward to using Daye since they reduce my discomfort and are comfortable, even though my periods are still the same obnoxious, excruciating monster that comes every month. The shipment arrives promptly and on time, and I can easily modify my delivery date.
23 de julho de 2024
Resposta de Daye UK
Thank you so much for your wonderful review, Karen! 🌟 We're thrilled to hear that you've been a loyal Daye customer since 2021 💖
We strive to provide not only high-quality products but also a seamless delivery experience, so we're glad to hear that our prompt shipping and flexible delivery options have met your needs. 🚚✨
Wishing you many more delightful experiences with Daye! 🌼
Obsessed with Daye
Obsessed with Daye! Brilliant products 💓
1 de julho de 2024
Avaliação não solicitada
Resposta de Daye UK
Thank you so much for your wonderful review, Ellie! We’re thrilled to hear that you’re obsessed with Daye and that our products resonate with you. 💓
I basically rely on Daye!
I rely on my Daye deliveries these days! They come through like clockwork, even if my period doesn't! A couple of times, I've emailed them last minute and they've kindly amended the order - when other companies would usually tell you it's too late. Their customer service is amazing.
22 de julho de 2024
Resposta de Daye UK
Thank you for your fantastic review, Ana!
Your support means a lot to us, and we’re here for you whenever you need us! If you have any other feedback or suggestions, please don’t hesitate to reach out. 💓
Incredible!!
Incredible! I love everything I’ve tried from this brand. The super plus bamboo pads are not only really comfortable but are also the only pads that prevent leakages when my period is at its heaviest, and the CBD infused tampons are amazing at reducing cramps. 10/10, am purchasing some smaller pads for my daughter.
29 de agosto de 2024
Avaliação não solicitada
Resposta de Daye UK
Thank you so much for your incredible review, Sophie! 🤩
Your support means the world to us. If there's anything else we can ever do for you, please don't hesitate to reach out!
Sending you and your daughter lots of love,
The Daye Team 💕
Incredible brand with incredible values
Incredible brand with an incredible range of products! It’s amazing that they offer services to fully understand your sexual health as well as menstrual products that can support heavy and/or painful periods. Definitely recommend! Wonderful organisation with amazing values! 1000/10
28 de agosto de 2024
Avaliação não solicitada
Resposta de Daye UK
Thank you so much for your glowing review, Beth! 🌟 We're thrilled to hear that you appreciate our range of products and the services we offer to support sexual and menstrual health.
At Daye, we are passionate about empowering everyone to take charge of their health and well-being. Your support and recommendation mean the world to us! 💖
Top class customer service
The customer service at Daye is absolutely top quality! They really want to help! I am awaiting my test results and very excited! I will update this review hopefully.
Maria was especially helpful to me!
28 de agosto de 2024
Avaliação não solicitada
Resposta de Daye UK
We're thrilled to hear that you had such a positive experience with our customer service team! It's our mission to provide exceptional support to all of our customers, so your feedback means the world to us.
We're excited for you as you await your test results! 🎉 Please don't hesitate to reach out if you have any other questions 💖
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