I am a regular commuter on the St Albans to Hatfield route, and I want to give my highest praise to our driver, Tony. Taking the Zeelo bus driven by Tony is always a reliable and happy experience... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Zeelo's customer service team are all phenomenal but I want to highlight Terry from the team because of his professional conduct. I had a sensitive request, which he handled with care and immediately.... Ver mais
A empresa respondeu
My child starts using Zeelo this year due to going to year 7. Coach has been late consistently everyday for the last 2 weeks. System is very rigid in requesting new stops or moving stop. My ch... Ver mais
Very prompt and efficient service from Ann who sorted some issues concerning the young lady who we care for and her transport to and from College. All done by exchanging a couple of bits of communic... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Zeelo is a bus-sharing company, providing transportation services for commuting, school runs and events; bookable via a mobile app
Informações de contato
110 Clifton Street, EC2A 4HT, London, Reino Unido
- 0330 808 3306
- contact@zeelo.co
- zeelo.co
3,5
Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 55% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
My daughter passed her driving test a few weeks after signing up Zeelo for her travel to and from college. I had to sign up for the full college year and was expecting a bit of a nightmare to cancel, but communication was great, a lady called Ann was particularly helpful and in my opinion went over and above what I was expecting to help sort the cancellation out. Excellent customer service.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Nick
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Do not refund your left over rides I…
Do not refund your left over rides I have 55 for my daughter, cancelled collage days due to teacher absences etc, rides do not carry over it's a rip off, how can they take your money and not provided a refund when the rides are left over or even carry them over after all they are paid for. Somebody in that company is making a lot of money !?
14 de novembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Dominique
Thank you for taking the time to share your feedback with us via Trustpilot.
We’d like to clarify how our passes work for this specific school. The service referenced is a term-based pass, not a ride bundle. These passes allow travel on a set number of days per week during the college term and are allocated as credits for use within that term only.
As term passes are time-limited products, any unused credits expire at the end of the term and do not carry over. To continue using the service in a new term, a new pass is required. This is outlined as part of the pass conditions at the point of purchase.
If you would like any further clarity or wish to discuss this further please do reach out to our Customer Care team who will be happy to assist.
Thank you
Team Zeelo
My daughter has been using Zeelo for…
My daughter has been using Zeelo for over a year to get to college and is repeatedly late. She is late arriving and returning and arriving home. It takes her over 2 hours each way, completely unacceptable. I've complained so many times and they just say they are looking into it. But nothing changes
26 de novembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Nicola
Thank you for taking the time to share your feedback, and for submitting your comments on Trustpilot.
I can see that your concerns have been raised previously and reviewed with both the operator and the school. We have also notified you of adjustments made to the timetable in response to these issues. Please note that any route or timetable changes require a full operational review to ensure they are safe, practical, and sustainable, which can mean they take some time to implement.
We appreciate your patience and understand how frustrating ongoing delays can be. Your feedback is important to us, and we will continue to monitor the service closely to identify any further improvements.
Thank you
Team Zeelo
Many thanks to Ann for clearing up my…
Many thanks to Ann for clearing up my booking issue and providing a solution for the future.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Deb
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
I am a regular commuter on the St…
I am a regular commuter on the St Albans to Hatfield route, and I want to give my highest praise to our driver, Tony.
Taking the Zeelo bus driven by Tony is always a reliable and happy experience. He is consistently professional, courteous, and ensures every journey is safe and on time. Knowing Tony is behind the wheel makes my daily commute worry-free.
I'm glad you have invaluable employees like him.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Carol
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Tony.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Brilliant customer service from Ann…
Brilliant customer service from Ann today to resolve a complicated set up issue that I was having with my account. Thank you.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Suzanne
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Website sucks and is very buggy
Website sucks and is very buggy, the anus head who made the website forgot to add simple AM and PM to time to prevent confusion, their website has no means of customer feedback hence why I'm here, and worst of all their coaches have no air con or openable windows so god forbid you have a long journey. stay away if you can absolute garbage
3 de novembro de 2025
Avaliação não solicitada
Brilliant customer service by Terry…
Brilliant customer service by Terry today.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Chris
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
The worst bus service
The worst bus service. Buses go missing, don't turn up on time. I have had them just disappear with no updates, and then when I ask for refund and provide clear evidence they refuse the refunds. Have spent so much money on taxis and buying new train tickets due to their incredibly poor service and communication.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for your feedback, and we’re very sorry to hear about the issues you’ve experienced.
Our team has explained the process regarding onward and third-party travel on several occasions. Unfortunately, we’re unable to authorise refunds for additional transport such as taxis or trains that have been arranged independently and without prior agreement.
Please be assured that if there is ever an issue with our own service, we will either arrange alternative transport for you or make pre-agreed arrangements directly with affected riders.
Thanks
Team Zeelo
Nightmare with booking, pointless messaging system, not flexible
Extremely disappointed with Zeelo. Booking a ride is a nightmare, both the app and website are painfully slow and crash constantly. It can take 30+ minutes just to book, and even longer to make changes. Notifications about delays are laughably late; I got a message saying the bus would be 25 minutes late 28 minutes after its scheduled arrival. The bus actually showed up 52 minutes late. Feels like their servers are running from a shed, or maybe the Moon. Was unable to change the booking due to website constantly crushing, the driver won't let me in even having plenty of available seats. If I had a choice, I would never use it again. Zeelo makes commuting a really unpleasant experience.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the difficulties you experienced when using our app and website. We completely understand how frustrating this must have been and apologise for the inconvenience caused.
We’ve reviewed your details but couldn’t find any record of you reaching out to our support team regarding these issues. If you’re still encountering problems, please don’t hesitate to contact us directly so we can look into this for you and provide further assistance.
Thank you
Team Zeelo
I had to request a refund as my son was…
I had to request a refund as my son was given a bursary for his transport.
I cannot fault the service I received each time I phoned. The staff were so helpful.
Today I spoke to a lovely lady called Ann who not only arranged for the refund but went on to book my son on his bus up until December. It’s so refreshing to speak to a customer service team and have everything dealt with quickly and effectively. Thank you again Ann
24 de outubro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Chris
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
We worked with Ann on a issue we were…
We worked with Ann on a issue we were trying to resolve involving billing. They were able to consistently communicate with us during the process and ultimately were able to get us all taken care of. We were very happy with the level of customer service.
22 de outubro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Ron
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
very poor contact details
very poor contact details. My son bus is often full and he cant get to college, no email to reach out to just an "AI chatbot" that clearly isn't AI as it doesn't answer your question then freezes!
14 de outubro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Simon
Thank you for taking the time to share your feedback.
We’re sorry to hear about your recent experience and understand how frustrating it must be when your son is unable to board due to a full shuttle. We genuinely appreciate you bringing this to our attention.
Please be assured that all of our contact information can be found directly within the app and on our website, including access to live support. In addition, we have reached out to you directly through this platform should you wish to respond, our team is ready to assist you.
Alternatively, if you’d prefer to get in touch via email, you’re welcome to contact us at contact@zeelo.co , and we’ll do our best to resolve the issue promptly.
We value your feedback and are committed to improving your experience.
Thanks
Team Zeelo
Zeelo's customer service team are the best
Zeelo's customer service team are all phenomenal but I want to highlight Terry from the team because of his professional conduct. I had a sensitive request, which he handled with care and immediately. He explained what information I needed to provide and what Zeelo would need to do on their side. Terry also kept in contact during all parts of the process. Thank you so much helping resolve a stressful issue and keep up the good work.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Melanie
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Illegal practices
Created a Direct Debit without my authorisation. Customer Service are completely inept at handling any type of issue. They either don't understand or don't care. Every opportunity is taken as a chance to either blame you for their errors or deflect from the problem.
A company having your bank details on record does not automatically entitle them to create Direct Debits without your authorisation.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Thomas
Thank you for taking the time to leave your feedback, and we're sorry to hear about your recent experience.
We’d like to clarify that we are unable to create a Direct Debit on your behalf, as we do not hold or store any personal banking information. For a Direct Debit to be set up, it must be initiated by the account holder through their own online account—either via our website or mobile app.
We understand you are already in communication with one of our account managers, who will continue to support you with this matter. However, if there’s anything further you would like to raise or clarify, please don’t hesitate to respond to our direct message. We’re more than happy to assist with any concerns you may have.
Thank you
Team Zeelo
Fantastic service
What a fantastic service. I had to amend the drop off location for my sons journey to Hartpury College, I wasn’t even sure if you could do that but Zeelo couldn’t have been more helpful and the boarding pass was updated immediately! Highly recommend Zeelo. Dee Knight-Barrett
2 de outubro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Dee
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service which I believe was provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great Service
Very prompt and efficient service from Ann who sorted some issues concerning the young lady who we care for and her transport to and from College.
All done by exchanging a couple of bits of communication by email, if only other things were so straightforward !
Thanks again Ann
23 de setembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Steve
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
poor service
Company offers poor service; they use unreliable subcontractors. Children are always late as the buses don’t show up.
App is very poor. Doesn’t allow you to change stop without contacting them; doesn’t allow for more than one parent to track. Sends wrong notification of child not boarding the bus. Only allows 3 people to be added. Customer support suggests using shared log in which introduces cyber risk.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for your feedback, and we're sorry to hear about the issues you've experienced with our service and app functionality. We understand how important reliability and accurate tracking are, especially when it comes to transporting children safely and on time.
We take your concerns seriously and we’d like the opportunity to investigate this further and see how we can assist.
Please respond to our direct message or get in touch with us directly so we can look into the specific issues you've raised and work towards a resolution.
Thanks
Ann
Team Zeelo
Great experience
I have only had the best experience witj Zeelo customer services. All the people i have dealt with are not only professional but also really friendly, kind and willing to help.
We had problems with our yearly bus pass not appearing on the app, the lovely Ann went extra mile to find the problem, kept us updated and called us as soon as it was solved to let is know. Really lovely and helpful, friendly. Just a pleasure to deal with. Thank you very much!
16 de setembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Kristine
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Excellent Customer Service Zeelo! (Terry)
I needed some help with both a complex booking and some information about a previous journey. I contacted Zeelo and spoke with Terry who was courteous, polite, well-informed and was able to address all questions. Just an excellent experience overall.
12 de setembro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
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