As a sr citizen it became difficult to fix duvet cover on continental quilt. That problem is sorted now. Just one single top sheet and no more struggles. The top cover is good quality and certainly sa... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I couldn’t be more delighted. Duvet is light and the cotton cover makes it very easy to manoeuvre over the bed. In every way it is a vast improvement over my previous duvet which came in two separate... Ver mais
A empresa respondeu
The duvet I felt was too stiff and not very comfortable. However I decided to keep it. Unfortunately I stupidly put the wrong quantity in the box when I ordered and have found your returns process exc... Ver mais
A empresa respondeu
The Coverless duvet is lovely, soft and comfortable. Delivery was delayed but I was kept informed. The box that finally arrived was badly torn and battered, Fortunately the pillowcases and duvet arr... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Zelesta UK
Escrito pela empresa
|
|
|
|
Informações de contato
Plantageweg 12A, 3833AZ, LEUSDEN, Holanda
- +44 20 8044 8800
- info@zelesta.co.uk
- zelesta.co.uk
Experience the ease of Zelesta
4,3
Excelente
42 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good quality.The quilt and pillowcases are beautifully soft
Good quality.The quilt and pillowcase
6 de fevereiro de 2026
Resposta da Zelesta UK
Dear Jill Richmond,
Thank you for your wonderful feedback! We're proud of the quality of our quilts and pillowcases, crafted from 100% percale cotton with EcoCloud filling for that luxurious hotel feel right at home. Everyone deserves great sleep!
If you have any questions or need tips, we're always here via WhatsApp on our website.
Best regards,
Team Zelesta
I was very pleased with the quality of…
I was very pleased with the quality of the quilt. The one thing I wasn’t so happy with is the actual length of the quilt as it sits on the bed I ordered king-size for my king size bed. It feels like it’s a foot too short from top to bottom of the bed and probably a foot too long side to side of the bed. I’m sure I’ll get used to it, but other than that, the quote is fabulous.
29 de dezembro de 2025
Resposta da Zelesta UK
Dear Caroline Brown,
Thank you for taking the time to share your thoughts – it's great to hear that you're pleased with the overall quality of the quilt, which is something we take great pride in. We're sorry to learn that the sizing didn't quite align with your expectations, especially for your king-size bed.
Your feedback helps us continue improving, and we truly appreciate your honesty. We're committed to making every experience even better moving forward.
Met vriendelijke groet,
Team Zelesta
DUVET DREAM
DUVET DREAM
I have purchased from you before and was impressed with your excellent customer service. My recent order the Abstract pattern is lovely. I love the simplicity of it and blends with my decor. Most of all love not changing covers. Three shakes and done. What's not to love. Like how neat it is on the bed.
31 de dezembro de 2025
Resposta da Zelesta UK
Dear Jackie Hanrahan,
Thank you for your lovely review and for choosing Zelesta again! We're thrilled to hear that our Abstract design adds a simple, seamless touch to your space, making your routine easier and your bed look effortlessly tidy.
If you ever have any questions or need further assistance, we're here to help via Whatsapp on our website.
Kind regards,
Team Zelesta
Resposta da Zelesta UK
Katarzyna Miazga,
Thank you for your fantastic review – it's wonderful to hear how much you're enjoying the lightweight and cozy feel of our covers! We're delighted that they've brought such joy to your nights, as creating comfortable sleep experiences is at the heart of what we do at Zelesta.
If you ever have any questions or need assistance, we're here to help via our website chat.
Met vriendelijke groet,
Team Zelesta
Purchased 2 for each of my teenage…
Purchased 2 for each of my teenage boys. Both are really happy with them. Great quality and there was a great selection of colours/patterns on the website. I got the matching pillow cases for both duvets as well. Delivery was prompt and they were well packaged. Will be ordering again in the future.
2 de dezembro de 2025
Resposta da Zelesta UK
Dear Georgie Jobling,
What a wonderful review – we're absolutely thrilled to hear how much your teenage boys are enjoying their new duvets! It's fantastic to know that the quality and variety of colors and patterns made the experience so positive, along with the prompt delivery and thoughtful packaging.
We truly appreciate your kind words and look forward to welcoming you back for future orders. If you ever need assistance or have questions, feel free to reach out via Whatsapp on our website.
With warm regards,
Team Zelesta
Light and easy to handle
As a sr citizen it became difficult to fix duvet cover on continental quilt. That problem is sorted now. Just one single top sheet and no more struggles. The top cover is good quality and certainly satisfying for this cold winter days.
25 de novembro de 2025
Resposta da Zelesta UK
Dear Wilhelmina McCulloch,
Thank you so much for your wonderful review—it truly brightens our day! It's fantastic to hear how our bedding has made things simpler and more comfortable, especially during the colder months, allowing for easier routines and a satisfying night's rest.
At Zelesta, we're dedicated to enhancing everyday comfort, and knowing we've helped with that means the world to us. If you ever have any questions or need recommendations, feel free to reach out via WhatsApp on our website.
Met vriendelijke groet,
Team Zelesta
Excellent quality,ligh weight and…
Excellent quality,ligh weight and toasty warm
22 de novembro de 2025
Resposta da Zelesta UK
Darryl Ellis,
Thank you for your fantastic review! We're delighted to hear that you're enjoying the superior comfort and warmth of our duvet. At Zelesta, we take pride in crafting products that deliver just the right balance of lightness and coziness for a truly restful sleep.
If you have any questions or need assistance in the future, we're here to help via WhatsApp on our website.
Kind regards,
Team Zelesta
Resposta da Zelesta UK
Dear Rachel Simon,
Thank you for your wonderful review – we're delighted to hear that you're enjoying the cozy comfort our product brings! At Zelesta, creating moments of warmth and relaxation is at the heart of what we do, and it's incredibly rewarding to know we've hit the mark for you.
If you ever have any questions or need assistance in the future, we're here to help via our website.
With kind regards,
Team Zelesta
We love our new coverless duvet it’s…
We love our new coverless duvet it’s really very warm and so comfortable less work when changing the bed so pleased with it
18 de novembro de 2025
Resposta da Zelesta UK
Dear Marlene Richards,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're enjoying the warmth and comfort of your new coverless duvet, and that it's making bed changes so much simpler. It's feedback like yours that inspires us to keep delivering products designed for effortless, restful nights.
If you ever have any questions or need assistance, feel free to reach out via WhatsApp on our website.
Kind regards,
Team Zelesta
I couldn’t be more delighted
I couldn’t be more delighted. Duvet is light and the cotton cover makes it very easy to manoeuvre over the bed. In every way it is a vast improvement over my previous duvet which came in two separate parts which were used either separately or together according to the season, this together with the absence of a separate duvet cover is making a bed no longer a chore and saves a great deal of time.
16 de novembro de 2025
Resposta da Zelesta UK
Dear David Randall,
Thank you for your fantastic review and for sharing your positive experience with our duvet—it's always rewarding to hear how it's making a real difference in everyday comfort.
We're delighted that you're finding it so user-friendly and a step up from your previous setup, allowing for more effortless routines and extra time in your day.
At Zelesta, we're passionate about creating products that simplify life while delivering great quality, and your feedback inspires us to keep improving.
Best regards,
Team Zelesta
a 10.5 tog
For a 10.5 tog, it is on the thin side. Not as warm asthought it would be, having to put a blanket on top.
Wouldnot buy another.
16 de novembro de 2025
Resposta da Zelesta UK
Dear Denise W,
Thank you for taking the time to share your feedback with us. We're pleased to hear that there are positive aspects to your experience, but we understand that the warmth of our 10.5 TOG duvet fell short of what you were hoping for.
We're always working to improve, and we truly appreciate your honest thoughts—it helps us get even better. We hope that next time, we can deliver a product that earns a full 5-star rating from you.
Kind regards,
Team Zelesta
Very pleased excellent product
Very pleased excellent product so versatile.
Only criticism was not told when first ordered it was on back order. But did offer me a refund , but glad I waited.
9 de novembro de 2025
Resposta da Zelesta UK
Dear Carole Kent,
Thank you for your positive review and for sharing your thoughts—it's great to hear that you're so pleased with the product's versatility and overall excellence. We truly appreciate your feedback, and while we're sorry about the initial oversight regarding the back order, we're delighted that the wait was worthwhile and that we could offer you a refund option.
If you have any questions in the future, feel free to reach out via our live chat on the website.
With kind regards,
Team Zelesta
I have not received my order yet.What…
I have not received my order yet.What is happening?
11 de novembro de 2025
Resposta da Zelesta UK
Dear Goldandgreen,
Thank you for sharing your feedback with us. We're truly sorry to hear about the delay with your order, as we understand how frustrating that can be. Our team is here to help resolve this as quickly as possible.
To assist you further, please send us your order number and phone number via email to review@zelesta.nl, and we'll look into it right away.
Met vriendelijke groet,
Team Zelesta
duevet
fantastic company the duevet are fabulous lovely and warm well worth buying i will be buying more and delivery was quick i am very pleased thank you
10 de novembro de 2025
Resposta da Zelesta UK
Dear Irene Hatfield,
Thank you so much for your wonderful 5-star review—it truly brightens our day! We're delighted to hear that you're enjoying the comfort and warmth of our duvet, and that the quick delivery added to your positive experience.
At Zelesta, creating products that enhance your sleep is our passion, and feedback like yours inspires us to keep going. If you have any questions or need recommendations for future purchases, feel free to reach out via our live chat on the website.
Kind regards,
Team Zelesta
Great duvet
Great duvet, was a bit worried when I first opened as it’s quite thin but no need to worry it keeps me very warm. I’ve now got my 2nd one.
Just shame about the delivery driver leaving it out in the rain
10 de novembro de 2025
Resposta da Zelesta UK
Dear Gail,
Thank you for your fantastic 5-star review – it's wonderful to hear that our duvet has exceeded your expectations despite its initial slim appearance, providing the perfect warmth for a great night's sleep. We're especially delighted that you've chosen to purchase a second one, as that truly means we've hit the mark!
We do appreciate you mentioning the delivery hiccup, and we'll make sure to pass that feedback along to our logistics team to help improve our service.
If you ever have any questions or need assistance in the future, feel free to reach out via our live chat on the website.
Met vriendelijke groet,
Team Zelesta
The material is nylon and not silk as…
The material is nylon and not silk as advertised. It felt like I was sleeping with my raincoat on. Noisy at every turn. The worst of all it that your return policy is very shady. Followed the link to make a return, was charged for making a return, but received an error message that my address is incorrect. Have sent and email, even chatted up on the WhatsApp number, sill no help. This whole experience, it looks like Zelesta is a scam.
4 de novembro de 2025
Resposta da Zelesta UK
Dear Josephine Iyamanbhor,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our product fell short of your expectations, particularly regarding the material and return process. We understand how frustrating this must have been and want to make things right.
To help us resolve this as quickly as possible, could you please send your order number and phone number to review@zelesta.nl? Our team is here to assist and find a suitable solution for you.
Met vriendelijke groet,
Team Zelesta
I haven't used this yet as its for our…
I haven't used this yet as its for our new motorhome. However love the print and the quality it has
30 de outubro de 2025
Resposta da Zelesta UK
Dear Mr Alexander Hill,
Thank you for your positive feedback – it's wonderful to hear that you're already impressed with the design and overall quality of our product, even before putting it to use in your new motorhome. We're thrilled that it meets your expectations right from the start.
Should you have any questions or need assistance as you get settled, our team is here to help via the live chat on our website.
Met vriendelijke groet,
Team Zelesta
The duvet I felt was too stiff and not…
The duvet I felt was too stiff and not very comfortable. However I decided to keep it. Unfortunately I stupidly put the wrong quantity in the box when I ordered and have found your returns process exceedingly complicated when I tried to return the extra duvet. It’s been a very stressful experience for me as I have no access to printers. I won’t be ordering again as I’m scared if I need to return anything I’ve got to go through this again. Still going through at the moment
18 de outubro de 2025
Resposta da Zelesta UK
Dear Ms Suzanne Winchester,
Thank you for taking the time to share your feedback with us. We're pleased to hear that you chose to keep the duvet despite its shortcomings, but we're truly sorry to learn that it didn't feel as comfortable as you'd hoped and that the returns process added to your frustration, especially without access to a printer.
We value your honesty, as it helps us identify areas for improvement to make things easier for our customers in the future. Rest assured, we're committed to refining our processes based on experiences like yours.
Kind regards,
Team Zelesta
Coverless Quilt
Prompt delivery, beautiful pattern. Was so fed up with plain boring quilts. Material is so soft next to your skin. Will definitely order another one.
31 de outubro de 2025
Resposta da Zelesta UK
Dear Linda Coey,
Thank you for your wonderful review – it's fantastic to hear how much you're enjoying the fresh design and comfortable feel of our quilt. We're delighted that it's brought a welcome change to your bedding routine and that you're already thinking of ordering more.
At Zelesta, feedback like yours inspires us to keep delivering products that make a real difference in everyday comfort. If you have any questions in the future, feel free to reach out via our live chat on the website.
Met warme groet,
Team Zelesta
Absolutely love my duvet
Absolutely love my duvet , love the colour,pattern and it’s so cozy and comfortable and warm think I will order more
30 de outubro de 2025
Resposta da Zelesta UK
Sonya Johnson,
What a wonderful review—it's always a joy to hear when one of our duvets brings such comfort and delight! We're thrilled that you're enjoying the overall feel and how it adds that perfect touch of warmth to your nights. At Zelesta, creating products that enhance your sleep is our passion, and feedback like yours truly inspires us.
If you ever have any questions or need recommendations for more options, feel free to reach out via our live chat on the website.
With kind regards,
Team Zelesta
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.