Zencrafthouse Avaliações 

Resposta da Zencrafthouse

Há 3 horas

Hi Tabitha,

Thank you for sharing your feedback, we appreciate you taking the time to reach out.
We’re sorry to hear the products in your boxes haven’t met your expectations and that they’ve come across as “cheap.”
Quality and value are important to us, and we carefully select items for each box with that in mind. That said, perception of quality can be subjective, and we’re always open to specific feedback so we can look into the particular items you received.

Regarding cancellation: your subscription is structured with a six-box commitment. This is clearly outlined in the terms you agreed to when you signed up, and it allows us to offer the pricing and product selection at the rate you enrolled under. We understand it can feel restrictive if you’re not fully satisfied, but the commitment is part of the agreement that applies to all subscribers.

If you’d like to share more details about which products felt subpar, or if there’s anything specific we can review on your account, please let us know. We’re here to help within the terms of your subscription.

Chloe - Zencrafthouse

Resposta da Zencrafthouse

7 de jun. de 2026

We apologize for this but after reviewing your order #64712, we can confirm that your crystal necklace has been shipped and is currently in transit with USPS. According to the latest tracking information, the package is still moving through the carrier's network and has not been marked as delivered.

Our support team is monitoring the tracking and is available to assist if there are any unexpected delays or issues with the shipment. We encourage you to contact us directly so we can continue helping and ensure your order reaches you successfully.

Thank you for your patience and understanding.

Best regards,
Chloe - ZenCraftHouse

Resposta da Zencrafthouse

10 de jun. de 2026

We're sorry to hear that you feel this way. We would like to clarify that we never require or pressure customers to change their reviews in exchange for assistance. Our goal has always been to resolve concerns and ensure every customer receives the products included with their order.

We understand your disappointment regarding the replacement item and sincerely apologize if it did not meet your expectations. This was never related to your decision to cancel your subscription, and all customers receive the same level of support regardless of their subscription status.

We've reached out privately to review your order details and would appreciate the opportunity to make this right. Please contact our support team so we can investigate the issue and work toward a fair resolution.

– Chloe, Zencrafthouse Support Team

Resposta da Zencrafthouse

1 de mai. de 2026

Hi there,

We’re sorry to hear about your feedback. However, we take product quality very seriously, and all items go through checks before dispatch. Claims of “poor quality” are not consistent with the standards we maintain or the feedback from the majority of our customers.

That said, we’re always open to reviewing specific concerns. If there was an issue with your order, we encourage you to contact us directly with details and photos so we can properly investigate and provide a fair resolution.

We stand behind our products and are committed to resolving legitimate concerns.

Best regards,
Chloe
Zencrafthouse Support Team

Resposta da Zencrafthouse

7 de abr. de 2026

Thank you for your feedback. We've processed the refund directly to your order so there's no need to apply the store credit. We also got the confirmation that you received the refund, so we hope you're happy with this resolution. Please feel free to contact us in the future if you need anything else.