Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the ph... Ver mais
A empresa respondeu
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Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the ph... Ver mais
A empresa respondeu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Ver mais
A empresa respondeu
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
A empresa respondeu
after a failed attempt to buy insurance through compare the market,as i needed a question answering,i rang,and was horrified by the so called customer service.zenith contacted me and addressed this(vi... Ver mais
A empresa respondeu
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Reino Unido
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gave me exactly what I wanted at a very good price which is what we all want

Resposta de Zenith Insurance
Easy to do online & competitive pricing

Resposta de Zenith Insurance
Great no fuss didn’t have to wait on the phone quick easy service

Resposta de Zenith Insurance
I like it nice service fast and reliable

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Resposta de Zenith Insurance
One more time Zenith insurance shows their true colours.
These scammers decited to charge me extra £20 for no reason on my monthly policy . After repeatedly trying to change my bank account on the app and wasn't working because of their faulty Rac system, telling me I will be charged, after waiting on the phone for hours, finally spoke to costumer support to change the details and they agreed to not charge that extra nonsense. After I realised they were going to take extra money anyway without my permission, I made a complaint and they basically confirmed my complaint however still charged me without a reasonable explanation. This is stealing, mistreatment of their clients and completely unethical money thirsty company. Good luck finding them when you actually need them.
I would stay away from them at all costs.

Resposta de Zenith Insurance
Very good very fast and the price is good to

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AVOID AVOID AVOID !!!!!!!!!!!!!!!!!
Please avoid this company at all costs!!!!!
I can’t wait until my van insurance year is finished with this company, they are awful.
On the 13th of December 2025, my van was crashed into while parked up on the side of the road.
My van is a 2020 ford transit which is around 6.5 metres in length.
On the 16th of December enterprise arrived on my doorstep with an extra long wheel baseVolkswagen craftsmen which measures around 7.8m long. I rejected this van due to how long it was. My 6.5m long van doesn’t fit well in a normal parking space or residential street so that van would be impossible to park.
It then took my insurance company/enterprise four weeks from the accident for them to bring me a replacement van out.
So I was without a van for four weeks and now I have been rejected loss of earnings because apparently I should have taken the first van offered to me.
I will be ending my insurance with Carpenters/Zenith as soon as my current year ends and I will never use them again.
I have been sent £200 compensation for the four weeks I had off which I might add I rejected on the day but apparently it had already been sent out.
I am a self employed roof tiler with two young children aged three and four, the stress this company has put me under over the Christmas 2025 period is disgusting.

Resposta de Zenith Insurance
would like to express how truly satisfied I am with Zenith Insurance. From the very beginning, their service has been professional, efficient, and reliable. The process was clear and straightforward, and their team was always helpful, polite, and quick to respond to any questions I had.
What impressed me the most was how smoothly everything was handled and how supported I felt throughout the entire experience. It’s rare to find an insurance company that combines great customer service with efficiency, but Zenith Insurance has definitely exceeded my expectations.
I highly recommend them to anyone looking for dependable and trustworthy insurance coverage.

Resposta de Zenith Insurance
They always say you can only tell good insurance company when you make a claim. I had an accident altogether I was dealing with three insurance companies for me. One insurance company dealing with insurance company with the other car drivers insurance company. Number 2 insurance company deal with the value of my car. Number 3 insurance company to take my car away. Zenith do absolutely nothing last month my insurance was due they sent me the details of reinsure my car then inform me they cannot insure me complete confusion never again

Resposta de Zenith Insurance
Have been insured with this company for a year. Phoned them to change insurance for a new car. I have had no claims or points on license, no missed payments, and they told me they cannot generate a code to insure me. They then have the audacity to charge me a cancellation fee., which I am sure is in their terms and conditions. They then ask if I would like to take out house insurance, you couldn't make it up! There was no effort made by the operator to see why they couldn't insure me. A very poor service and a company I would not recommend.

Resposta de Zenith Insurance
Zenith insurance its the best insurance company in UK🇬🇧 thanks for all of the above

Resposta de Zenith Insurance

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Resposta de Zenith Insurance
I am unable to email you at the address provided however my policy number is
138031658 02
Another extremely disappointing experience with this company.
On 2 February 2026 I updated my policy after purchasing a new car. I was charged an additional premium of £46.38 plus a £25 administration fee. While I was unhappy about the admin charge — as my previous insurer never applied one — I reluctantly agreed to proceed.
Today, I simply added my private registration plate, which was already on retention. For this minor amendment, I have now been charged a further £50 premium increase and another £25 administration fee.
In total, I have paid approximately £150 just to move my insurance onto my new vehicle and update the registration number. This makes no sense. It is the same car, same engine, same driver, same risk — the only change is the registration plate.
I have made similar amendments with other insurers in the past and have never been charged anything close to this, often nothing at all.
With my policy due for renewal in just two months, this experience has ensured I will not be renewing. This level of charging for basic administrative changes feels excessive and unjustified.
Avoid these at all cost

Resposta de Zenith Insurance
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