Zenith Insurance Avaliações 8.836

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the ph... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

after a failed attempt to buy insurance through compare the market,as i needed a question answering,i rang,and was horrified by the so called customer service.zenith contacted me and addressed this(vi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretora de seguros
  2. Seguradora de Automóvel

Escrito pela empresa

Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

9 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Bestt

Very very good

7 de março de 2026
logotipo da Zenith Insurance

Resposta de Zenith Insurance

Hi S N,
Thank you for taking the time to leave us your great 5 star review.
Rachel

Avaliado com 5 de um total de 5 estrelas

Price

The cheapest car insurance price

21 de fevereiro de 2026
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Resposta de Zenith Insurance

Hello,

Thank you for your 5 star feedback!

We’re delighted to hear you found a great car insurance price with us.

Welcome to Zenith Insurance!

Thanks Laura

Avaliado com 5 de um total de 5 estrelas

Great no fuss didn’t have to wait on…

Great no fuss didn’t have to wait on the phone quick easy service

1 de fevereiro de 2026
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Resposta de Zenith Insurance

Hi Kohl,

Thank you so much for your fantastic feedback!

We’re thrilled to hear you enjoyed a quick, easy, and no-fuss experience without having to wait on the phone.

We’re always here if you need anything else!

Thanks Laura

Avaliado com 4 de um total de 5 estrelas

I like it nice service fast and reliable

I like it nice service fast and reliable

28 de fevereiro de 2026
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Resposta de Zenith Insurance

Hi Ronald,

Thank you so much for your wonderful feedback!

We’re thrilled to hear you found our service fast, reliable, and enjoyable. Making things simple and smooth for our customers is exactly what we aim for, so it’s great to know we delivered!

We look forward to keeping you covered!

Thanks Laura

Avaliado com 5 de um total de 5 estrelas

Car insurance

Very competitive price. Nice clear website.

10 de fevereiro de 2026
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Resposta de Zenith Insurance

Hi Ron,

Thank you for taking the time to leave your five-star review!

Vicky

Avaliado com 1 de um total de 5 estrelas

One more time Zenith insurance shows…

One more time Zenith insurance shows their true colours.
These scammers decited to charge me extra £20 for no reason on my monthly policy . After repeatedly trying to change my bank account on the app and wasn't working because of their faulty Rac system, telling me I will be charged, after waiting on the phone for hours, finally spoke to costumer support to change the details and they agreed to not charge that extra nonsense. After I realised they were going to take extra money anyway without my permission, I made a complaint and they basically confirmed my complaint however still charged me without a reasonable explanation. This is stealing, mistreatment of their clients and completely unethical money thirsty company. Good luck finding them when you actually need them.

I would stay away from them at all costs.

20 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Zenith Insurance

Hi Olga,

We’re really sorry to hear about the issues you’ve had — that sounds incredibly frustrating. Waiting on hold for hours, app problems, and unexpected charges is not the experience we want for any customer.

While we do aim to resolve any payment issues quickly and fairly, it’s clear that in this case the process caused unnecessary stress.

Fees are charged in line with our terms and conditions if payments are missed; however, if you feel that this has been inappropriately charged, please send your policy details to us at social@zenithinsurance-bisl.co.ukand we will review this for you.

Vicky

Avaliado com 5 de um total de 5 estrelas

Motor Indurance

Really straight forward process and great value.

20 de fevereiro de 2026
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Resposta de Zenith Insurance

Hi Lynn,

Thanks for your 5 star review and feedback! I'm pleased to hear you found it straightforward taking out insurance with ourselves!

Kirsty

Avaliado com 1 de um total de 5 estrelas

AVOID AVOID AVOID !!!!!!!!!!!!!!!!!

AVOID AVOID AVOID !!!!!!!!!!!!!!!!!

Please avoid this company at all costs!!!!!

I can’t wait until my van insurance year is finished with this company, they are awful.

On the 13th of December 2025, my van was crashed into while parked up on the side of the road.
My van is a 2020 ford transit which is around 6.5 metres in length.

On the 16th of December enterprise arrived on my doorstep with an extra long wheel baseVolkswagen craftsmen which measures around 7.8m long. I rejected this van due to how long it was. My 6.5m long van doesn’t fit well in a normal parking space or residential street so that van would be impossible to park.

It then took my insurance company/enterprise four weeks from the accident for them to bring me a replacement van out.

So I was without a van for four weeks and now I have been rejected loss of earnings because apparently I should have taken the first van offered to me.

I will be ending my insurance with Carpenters/Zenith as soon as my current year ends and I will never use them again.

I have been sent £200 compensation for the four weeks I had off which I might add I rejected on the day but apparently it had already been sent out.

I am a self employed roof tiler with two young children aged three and four, the stress this company has put me under over the Christmas 2025 period is disgusting.

13 de dezembro de 2025
Avaliação não solicitada
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Resposta de Zenith Insurance

Hi Ryan,

I'm sorry to hear about the issues you had regarding the replacement vehicle provided to yourself and the time taken to find a different van. Please can you email your policy details over to social@zenithinsurance-bisl.co.uk so we can ensure this is correctly logged for yourself.

Kirsty

Avaliado com 5 de um total de 5 estrelas

Zenith Insurance

would like to express how truly satisfied I am with Zenith Insurance. From the very beginning, their service has been professional, efficient, and reliable. The process was clear and straightforward, and their team was always helpful, polite, and quick to respond to any questions I had.
What impressed me the most was how smoothly everything was handled and how supported I felt throughout the entire experience. It’s rare to find an insurance company that combines great customer service with efficiency, but Zenith Insurance has definitely exceeded my expectations.
I highly recommend them to anyone looking for dependable and trustworthy insurance coverage.

19 de fevereiro de 2026
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Resposta de Zenith Insurance

Hi V D,

Thanks for such a fantastic 5 star review! It's great to hear how supported you felt throughout the process of getting insurance with ourselves and that you would highly recommend us to others!

Kirsty

Avaliado com 5 de um total de 5 estrelas

Easy

Very fast response easy to use

18 de fevereiro de 2026
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Resposta de Zenith Insurance

Hi J G,

Thanks for the fantastic 5 star review and feedback!

Kirsty

Avaliado com 1 de um total de 5 estrelas

My experience keep well away

They always say you can only tell good insurance company when you make a claim. I had an accident altogether I was dealing with three insurance companies for me. One insurance company dealing with insurance company with the other car drivers insurance company. Number 2 insurance company deal with the value of my car. Number 3 insurance company to take my car away. Zenith do absolutely nothing last month my insurance was due they sent me the details of reinsure my car then inform me they cannot insure me complete confusion never again

17 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Zenith Insurance

Hi Robert,

Thank you for taking the time to share your experience!

We’re really sorry to hear how frustrating this situation has been for you, especially after having to deal with multiple companies following your accident. We understand how stressful that can be, and it’s disappointing to hear that you felt unsupported during that time.

Your concerns have now been escalated to our Customer Relations team for a full review. They will be in touch with you directly to discuss your complaint in more detail and to ensure it is investigated thoroughly.

We appreciate you bringing this to our attention and giving us the opportunity to look into it properly!

Thanks Laura

Avaliado com 1 de um total de 5 estrelas

Have been insured with this company for…

Have been insured with this company for a year. Phoned them to change insurance for a new car. I have had no claims or points on license, no missed payments, and they told me they cannot generate a code to insure me. They then have the audacity to charge me a cancellation fee., which I am sure is in their terms and conditions. They then ask if I would like to take out house insurance, you couldn't make it up! There was no effort made by the operator to see why they couldn't insure me. A very poor service and a company I would not recommend.

16 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Zenith Insurance

Hi Susan,

We understand how disappointing it must have been to be unable to obtain cover for your new vehicle, especially given your good driving record. While there can be underwriting reasons why terms can’t be offered, this should always be clearly explained.

We’re also sorry that the overall experience left you feeling dissatisfied. If you’d like us to review this further, please contact us directly at social@zenithinsurance-bisl.co.uk with your policy details and we’ll be happy to look into it.

Vicky

Avaliado com 5 de um total de 5 estrelas

Zenith insurance its the best insurance…

Zenith insurance its the best insurance company in UK🇬🇧 thanks for all of the above

6 de fevereiro de 2026
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Resposta de Zenith Insurance

Hi,

Thank you so much for your amazing feedback! We’re really pleased to hear you rate Zenith so highly.

Leanne

Avaliado com 1 de um total de 5 estrelas

Avoid if you don't want to be ripped off


I am unable to email you at the address provided however my policy number is

138031658 02

Another extremely disappointing experience with this company.

On 2 February 2026 I updated my policy after purchasing a new car. I was charged an additional premium of £46.38 plus a £25 administration fee. While I was unhappy about the admin charge — as my previous insurer never applied one — I reluctantly agreed to proceed.

Today, I simply added my private registration plate, which was already on retention. For this minor amendment, I have now been charged a further £50 premium increase and another £25 administration fee.
In total, I have paid approximately £150 just to move my insurance onto my new vehicle and update the registration number. This makes no sense. It is the same car, same engine, same driver, same risk — the only change is the registration plate.
I have made similar amendments with other insurers in the past and have never been charged anything close to this, often nothing at all.

With my policy due for renewal in just two months, this experience has ensured I will not be renewing. This level of charging for basic administrative changes feels excessive and unjustified.

Avoid these at all cost

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Zenith Insurance

Resposta de Zenith Insurance

Hi,

Thanks for taking the time to share your feedback, and I’m really sorry to hear about the frustration you’ve had with these recent charges. I completely understand why you’d question the costs, especially when the changes feel minor and the vehicle itself hasn’t changed.

Our fees should always feel fair and transparent, so it’s disappointing to hear this hasn’t been your experience. We’d like to look into what’s happened and check whether everything has been applied correctly, as well as see what we can do to put things right for you.

Please email your policy details to social@zenithinsurance-bisl.co.uk so we can get in touch.

Leanne

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