ZerkgamingmodsAvaliações 

Despite facing an unfortunate circumstance (a lost package), for which, of course, they were not at fault, Matthew has demonstrated exceptional competence and friendliness. The solution offered went above and beyond my expectations.

This proves that communication is key to finding solutions, both for the customer and for customer service. So, if you're reading this and have a problem with an order, take the time to write a friendly request, and you'll surely get a timely response.

Thank you once again for your outstanding service. I will certainly recommend your website 🙏

Bon , je pense que en principe si nous écrivons un avis sur trust pilot c’est pas pour écrire un bonne avis , mais la avec ZerkGaming surtout Matthew je le remercie car le service après vente est tout juste excellent , je pense que quand vous payer un produit et que si par malheur vous rencontrez un souci avec le produit tout ce jour avec le service client mais la le service est juste top , premier câble envoyé mais malheureusement pas reçu j’ai donc contacté Matthew qui a pu re faire un câble pour moi sur mesure et l’envoyer tout ça en 1 semaine . Le câble est fait sur mesure selon votre souris renseigner lors de votre achat car le câble est fabriqué en fonction de votre souris que vous allez custom et que le paracord est déjà près cablé , je n’ai pas eu besoin à me soucier de comment passer le câble pour pas qu’elle gène au remontage . En tout cas vous pouvez foncez les yeux fermer car si pas malheur vous avez un souci le SAV est juste TOP .

Merci Matthew

Customer service from Matthew was amazing from start to finish. Went above and beyond usual company policy in order to help with replacing a faulty mouse.

Customer support is exceedingly positive. Went beyond their company refund/return policy and helped me replace a mouse which was faulty with no friction. Extremely friendly and helpful service - kudos to you Matthew.

Had an issue with my mouse that was more the manufacturers fault than anyone else's. Zerkmods were super kind, consistent in their communication and helpful throughout the whole holiday period in aiding with my return, quickly highlighting there was a problem with said device, offering a free replacement and delivery all during the busy holiday period. Definitely earned a loyal customer going forward!

Very happy with the product (MZ1 paracord). Matthew was always kind and helpful and I can see why many people choose his store. Excellent customer support!

Like many people I can be hesitant when purchasing from an online store I'm unfamiliar with for the first time, but doing some research I could easily find many great reviews for zerk, and in general, word of mouth was excellent. So since the store was one of the very few places which stocked what I wanted I decided to give it a go. Processing and dispatch was so fast and since my item of choice was in stock it arrived in UNDER 24 hours! This was a lovely surprise! As it turned out though, through no fault of Zerk or my own there was a QC issue with the product. Matt was always very understanding, supportive and patient with me, helping in any way he could, and offering me whatever option suited me best. After proceeding in the way which suited me, Matt sorted everything out efficiently and without any issues. I am a FIRM believer that it's the customer service which sets stores apart, and as such I can wholeheartedly recommend buying from zerkgamingmods.

EDIT 20/01/24
Perfect! Thanks Mathew
The cable is awesome which makes the Razer Viper mini feel wireless and totally worth the wait 5STARS
Recommended products (specially the mod cables) and eStore

Perfect! Thank you!
Excellent seller and products, fast and reliable. Item well packaged and a pleasant surprise gift thrown in XD
very nice touch! 5STARS

I’ve bought from Zerk tonnes of times and would massively recommend. Matthew is great at getting back to you, everything is always as described and prompt. Honestly can’t go wrong.

Wow this came quickly! Really brightened up my day thank you for that. Enjoying the Saturn Pro XL...

Best company in the UK when it comes to mice accessories, have been ordering for over 3 years now and the gradual improvement in quality has been very apparent. My Deathadder V3 paracord is perfection and is possible only because Zerk takes the time to print stress reliefs themselves. Will always recommend Zerk until I die!

Great customer service, fast turn around time, Matthew looked after me following an issue with my product, sent it back and immediately he sent me a brand new working mice, very good service could not recommend enough!

PS you get Haribos in your order 😉

I had originally bought a limited edition mouse which months down the line happened to have a faulty mouse encoder which made it impossible to do basic tasks such as scrolling a webpage.

I got in contact with Matthew regarding this and he offered to fix the encoder himself on my unit as it was a limited edition model or send me out the new and improved X2V2.

I decided to save the hassle and take the upgrade and I’ve not been disappointed at all, it instantly feels a lot better and I trust the mouse will provide a solid input.

Can’t thank him enough for sending out the replacement before checking the old unit for issues, as he knew I would be without otherwise and there was only a day where I had to use an old mouse.

Can’t thank you enough for the swift process, returns and replacements don’t normally go this smooth!

Ordered twice from there now, efficient delivery, however I wouldn't choose DHL if I had the choice.

Highly recommend this website!

Super super nice customer service! So helpful and really fast turnaround :)) Customer service was the nicest I've ever recieved, and processing time was super quick. Would definitely recommend and I'll be purchasing from them again :))

I would like to stress how impressed I am with the customer service and quick turnaround of this seller. The customer service was exceptionally helpful and responded promptly to my queries. They took the time to answer my questions in detail and made me feel valued as a customer.

The processing of my order was extremely fast. The products I ordered were delivered quickly and the quality met my expectations.

Overall, I am extremely satisfied with my shopping experience with this shop. I can wholeheartedly recommend this shop and I will continue to order from this shop in the future.

Absolutely incredibly awesomely helpful customer services, helped me out a bunch and got me to learn some new tech stuff that might help me in the future. Nothing but respect for these guys
Thanks Matthew

Zerkgamingmods is a wonderful place to get new and up to date peripherals/accessories. I have been receiving great service since February, 2021. Ever since MaxGaming isn't an option in the UK, it's the best thing we have. Keep it up!

And a big thanks to Matthew for always being around to help and sort out any issues.

Some of the best customer service I've had in a while, straight to the point, responded multiple times in a day, managed to get my issue sorted in no time at all.

I will be buying from hehe again