From installation to customer service everything went smoothly and to time. The installers were very tidy and cleared up behind them. Had a couple of questions and Archie in customers services was ver... Ver mais
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Veja o que dizem as avaliações
My problem is there after sales service I am happy with my panels but the after sales service is terrible. I have phoned numerous time asking for help with my solar app problem, was told to watch a Y... Ver mais
A empresa respondeu
The solar battery installer arrived around lunchtime and worked steadily til the job was finished mid affternoon. He was polite and efficient and left everywhere he worked very tidy
Good service good company everything was great setup. Works great from the first day of installation. The same when we upgraded the battery size changed over quite quickly and working great. I am glad... Ver mais
Detalhes da empresa
Escrito pela empresa
A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.
Informações de contato
23/2 Mitchell Street, EH6 7BD, Edinburgh, Reino Unido
- 01314673257
- info@zestenergy.net
- zestenergy.net
4,2
Muito Bom
200 avaliações
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Zest is almost impossible to contact
Zest is almost impossible to contact. There was no follow up, including, and most importantly, paperwork, following the installation. We haven’t even received acknowledgement of our payment.
8 de janeiro de 2026
Resposta da Zest Energy Ltd
Hi Mary,
Thank you for your feedback. I’m sorry that you feel frustrated.
For clarity, your GivEnergy battery installation was completed on 8 January. We allow up to 10 working days to issue the full handover pack, and we are currently on the third working day following installation.
We also spoke with you at 4pm yesterday regarding the Wi-Fi connection to the battery, which was required to complete system setup. I understand this has now been boosted, and we will proceed accordingly.
We remain in contact and will ensure the remaining documentation is issued within the agreed timeframe.
Kind regards,
Zest Energy
Buyers remorse
I have extreme buyers remorse after paying nearly £6,000 for a 4.5kWh battery to replace an old one that wasn't working properly, which I will never recover in reduced electricity costs. Sales technique is to close the deal without time to evaluate the information given. My own stupidity.
Having said that the installation went smoothly and the guy who installed it was very helpful.
9 de dezembro de 2025
Resposta da Zest Energy Ltd
Hi Noelle,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’re feeling disappointed with the purchase, as that’s not the experience we want any customer to have.
Our aim is always to be clear and transparent about how a system is intended to work and what outcomes can reasonably be expected, and we regret if this wasn’t fully clear at the time. Battery systems are designed to help reduce peak electricity usage and increase the value of solar generation when matched with the right tariff and usage pattern, and results will naturally vary between households.
We do appreciate your positive comments about the installation itself and the installer, and we’re pleased that part of the experience met your expectations.
We’re currently in contact with you directly to review your system setup and usage data in detail, and to make sure everything is configured to deliver the maximum possible benefit going forward.
Kind regards,
Zest Energy
Staff friendly and worked hard in…
Staff friendly and worked hard in really bad weather
26 de novembro de 2025
Solar Panels & battery.
What made my experience great was the dedication and professionalism of the personnel, both electrician and fitter highly trained tradesmen.
Would recommend Zest Energy to anyone thinking of solar panels.
26 de novembro de 2025
Good workmanship and excellent additional support following
The Job was done efficiently and the company has been very helpful in supporting my claim for compensation from my insurance company after my solar panels had to be replaced following a storm.
24 de novembro de 2025
Resposta da Zest Energy Ltd
Hi Rhona,
Thank you very much for your review.
I’m pleased we were able to resolve the storm-damage issues for you, and I’m glad the work was completed efficiently. I apologise for the brief confusion on-site — our installers contacted the office to confirm the exact scope of the remedial work, as storm-damage corrections can vary and we wanted to ensure everything was completed exactly as required.
In terms of timescales, we have had a high volume of remedial requests recently, but I appreciate your patience while we arranged your visit.
Your follow-up documentation is currently being finalised and will be sent to you shortly. If you need anything in the meantime, please feel free to get in touch.
Thank you again for your feedback.
CONSTANT PESTERING PESTS WHO DO NOT LISTEN
I was receiving calls from a mobile number I didn't recognise, when I answered they would instantly hang up, I would call back to be put on to an answer machine from Zest Energy, this went on for weeks, I would estimate at least 25-30 times I was called, each time when answered I was cut off. I blocked the number & they started dialling on a different number, finally when I answered & someone was on the other side I explained to the guy I was not interested in dealing with a company that treats customers like that, I explained clearly for him to take me off their call list & never to call again or I would go on trust pilot & leave a terrible review warning others, he took some offence to this thinking I was threatening but I was polite & clear, do not call me again! so less than 1 week later another call from Zest, "I believe you were speaking to my colleague & you are looking to book in an appointment for a survey for solar panels" so this is the review! DO NOT TRUST THIS COMPANY, THEY DO NOT LISTEN TO A WORD YOU SAY
26 de novembro de 2025
Avaliação não solicitada
Resposta da Zest Energy Ltd
Hi there,
Thank you for taking the time to share your experience. I’m sorry to hear about the frustration this caused.
To clarify, we do make outbound calls from mobile numbers, and if a call isn’t answered our dialler system will automatically retry. However, once someone answers and says they are not interested, the system is designed to stop calling that number for at least 90 days.
It is possible for duplicate entries to exist within data supplied by external lead providers, which can occasionally result in additional calls being made even after a number has been marked correctly. This is not intentional, and we apologise if that has occurred here.
We would really like the opportunity to investigate this properly, remove your details from all data sources, and make sure there is no further contact.
If you could email your number to info@zestenergy.net, we will handle this immediately.
Thank you again for bringing it to our attention.
Kind regards,
Zest Energy Ltd
Sales consultant was absolutely…
Sales consultant was absolutely excellent explained everything in detail and the installation team did a marvellous job! I would highly recommend top class service !
3 de novembro de 2025
Avaliação não solicitada
They were quick to install the system…
They were quick to install the system and, from beginning to end, the whole crew were efficient and friendly.
Particular mention has to go to Chris, the electrical engineer, who was friendly, patient and a pleasure to deal with.
16 de outubro de 2025
From telephone reception
From telephone reception, rep and electricians all go over the top to be helpful
21 de outubro de 2025
Zest and Chris the installer.
Chris, my go to Zest man came through again with very helpful information . Tanks.
10 de outubro de 2025
Harrassment repeated!
I disliked the speed with which I found myself bundled into this purchase.
I should have requested and got a better payment scheme.
I have not had a chance to try out the system.
16 de outubro de 2025
Resposta da Zest Energy Ltd
Dear Mr Johnston,
Thank you for your feedback. We’re sorry to hear you feel that the process felt rushed — that was certainly not our intention. You first contacted Zest Energy in 2022 and we’ve provided several quotations since that time, including discussions around battery storage options.
Your recent order was placed on 14 October, and our installers attended as arranged. The payment terms were clearly outlined in the purchase contract, which you accepted — with payment milestones based on deposit, delivery of goods, and final payment upon commissioning.
Unfortunately, we’re unable to deviate from those agreed terms once installation is underway.
We’re confident you’ll see the benefit of your new system once you’ve had a chance to use it, and we remain available if you’d like to discuss any aspect of your installation or payment plan directly.
Kind regards,
Zest Energy Ltd
📧 info@zestenergy.net | ☎️ 0131 467 3257
Initial contact was professional and…
Initial contact was professional and friendly, The salesman’s advice given was to the point and informative, any questions was answered thoroughly. The best thing was for me he didn’t push anything.
Would like to add the fitters were excellent and knew there job well and explained things as they went along as I had few questions. Would definitely recommend.
6 de outubro de 2025
good engineers
they came
we did a deal and with a week it was fitted
one small problem which was ironed out quickly
and will be making money from system very soon
29 de setembro de 2025
You should be confirm with them they give your money back
They take money from my bank £20
I use£4.25p they not refund my other money
Be careful when you use them zest
21 de setembro de 2025
Avaliação não solicitada
Resposta da Zest Energy Ltd
Hello Mobarak,
We believe this review may have been left in error, as the details you mention don’t relate to our company, Zest Energy Ltd. We have no record of you as a customer and the issues described are not part of the services we provide.
If you think this is a mix-up, please contact us directly at info@zestenergy.net or 01314673257 so we can help clarify. If your review was meant for another business, we’d kindly ask you to update it accordingly.
We take genuine feedback very seriously and are always happy to resolve any concerns from our actual customers.
Excellent advice and support
The advice and support received in the build up to purchasing the solar panels and associated equiment made the decision easier.
15 de setembro de 2025
The 3 workmen were very efficient and…
The 3 workmen were very efficient and most of the work was completed yesterday. Only needed one more solar panel on my back roof and he also replaced 2 slates that had slipped at the front and repaired 2 chimney breasts which were causing leaks in both upstairs bedrooms by the end of the morning today.
18 de setembro de 2025
The whole experience was quick and…
The whole experience was quick and efficient from start to finish.
The sales person answered all my questions and provided all the information.
The installation team were excellent and showed me how to get the most from the system through using the app.
9 de setembro de 2025
Solar installation in Romannobridge…
Knowledgeable and efficient technical staff and a neat and tidy job both inside and out involving a cable trench through the garden. We are very pleased with the result and have no hesitation in recommending them
1 de setembro de 2025
By replying to telephone calls 3 times…
By replying to telephone calls 3 times promised to call back never did still waiting to find out about feed in tariffs, this company is a total waste of time and I could not recommend them to any one
30 de junho de 2025
Resposta da Zest Energy Ltd
Hi William,
Thank you for taking the time to leave your feedback. We’re sorry to hear there were difficulties reaching us at the time, and we agree that waiting on a promised call back is frustrating. We apologise that your experience fell short on that occasion.
Since then, we were pleased to carry out a further installation for you, and we hope this reflects a more positive experience than the one described above. We’re grateful that you chose to come back to us, and we appreciate your continued business.
If you ever need support with your system in the future, the quickest way to get in touch is through our office on 0131 467 3257 or at info@zestenergy.net, as these channels are monitored throughout the day.
Thanks again for your feedback.
Kind regards
Zest Energy Ltd
i would highly recommend Zest energy for solar panels
They fitted it in one day and the staff were hard working and very polite. They were very clean and left my house and garage very tidy . The scaffolding company removed the scaffold a few days work was finished but they were very quick and quiet removing all the equipment.
28 de agosto de 2025
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