I ordered an electrical item from their website however the item they sent was a totally different model , which did not include a traditional charger ,so i asked the question why did you send me... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Good products at good prices, with free postage at low £ threshold. Great customer service too. I've used this company a number of times, it's too bad that they're closing in the UK.
A empresa respondeu
I wanted some locking drain rods. Zoro were by far offering the best price on the web for a set of 12. The downside was that they took more than a month to arrive. They did however eventually and w... Ver mais
A empresa respondeu
Appalling company, wish I had read the reviews first. Placed an order, which website stated was in stock, then keep getting automated messages about how my order is delayed "but it's still in stock, a... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We offer an easy & innovative experience for customers to find and buy what they need in our wide range of products, for a fair price, underpinned by great service. Zoro makes it quick and easy for all industries, professions and trades to get the tools and equipment they need.Zoro's extensive range of over 100, 000 products includes everything from power tools and chemicals to personal protective equipment, from all the leading brands, with many items available for next day delivery. Zoro offers a great delivery service, superior customer service, super competitive prices and a wide range of products all available under one roof. The Zoro brand was launched in the US 2011 and is part of the Grainger family which includes W.W. Grainger, Inc., with 2016 sales of $10.1 billion, is North America's leading broad line supplier of maintenance, repair and operating products, with operations also in Asia, Europe and Latin America.
Informações de contato
65 Chartwell Drive, LE18 2FS, Leicester, Reino Unido
- 0800 009 6761
- support@zoro.co.uk
- zoro.co.uk
3,4
Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
unfortunate
unfortunately my order developed a fault immediately--this was reported and a replacement was dispatched same day ---excellent service
11 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am so pleased that your order was sorted and that you are happy with the resolution.
Kind regards
Katherine@Zoro
AVOID THIS COMPANY
I ordered a birthday present based on delivery being within the time frame I needed. It was not delivered. I chased almost 2 weeks later only to be told the order was cancelled as they don’t have the stock! Absolutely no customer service and no regrets. So now I’m left with trying to get another present almost 3 weeks after my friends birthday. AVOID
16 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am so sorry about the inconvenience in cancelling the order and the delay in advising you. Can I ask for further information so I can look into this for you. Please advise me on support@Zoro.co.uk
Kind regards
Katherine@Zoro
VAT or no VAT?
I noticed that they charged VAT but couldn't see a VAT registration number on their invoice. I wrote to them but got no reply.
Are they VAT registered or are they just getting away with an extra 20% charge?
21 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am so sorry that we did not reply to your question. Yes, we are VAT registered VAT Number: 339566364.
If there is anything else I can help you with, please do not hesitate to contact us on support@zoro.co.uk
Kind regards
Katherine@Zoro
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, it really is appreciated.
Kind regards
Katherine@Zoro
An excellent all round service
I wanted a desk top world map and Zoro posted an example of exactly what I required. I ordered and received tracking details. Surprisingly it arrived several days earlier than initially expected but they had kept me notified of this. An excellent service, and the map is absolutely ideal for what I wished.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, it really is appreciated.
I am so pleased that you are happy with our service and your order.
Kind regards
Katherine@Zoro
NO ITEM RECIEIVED!!! Ordered and paid for a batch of key…
Ordered and paid for a batch of key ring tape measures from Zoro. Courier from DHL come to deliver and to my disbelief handed me an opened/damaged plastic package with absolutely nothing inside but an invoice paper. I hand the plastic package back to courier who also very rude and loud. So be careful of using Zoro as they are not a reliable online retailer that are unable to provide goods ordered. Customer services asked for proof of non existent delivery item.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, much appreciated.
Any discrepancies, damages we always ask for photos to send over to the warehouse, for them to see if extra packaging or check stock levels. I cannot find your order that this relates too, could you advise further details and I can look into this further for you. Please email support@zoro.co.uk
Kind regards
Katherine@Zoro
Avoid this company They don't send…
Avoid this company They don't send what you have ordered and they have useless customer service.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I can see from this order that it was placed online for 6 x Sabatack 720 White 600ml Pack of 15 - 2 of which have been delivered and 4 ETA 11/09. If you wish to return and cancel the outstanding items on your order please advise or alternatively log onto your account and request a Return and cancellation.
Any further queries, please do not hesitate to contact us.
Kind regards
Katherine@Zoro
Jokers
Jokers. Why have a returns policy if you make it impossible to make a return. Call em they will get back to me and don’t twice, once sent me an email saying return form is on the way and it never turns up. Joke company avoid
26 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to send one in. If you can send in some further information to us then I can send over the returns form to you or send information to you. We will get this resolved for you. Please send to support@zoro.co.uk
Kind regards
Katherine@Zoro
Avoid
Do not buy from these condensing useless people. Absolute waste of time and money.
I needed something for the website that was £2.99 the shipping was £4.99 so I thought I’d add something else to the order to make it worth while. I got an email saying that the second item was out of stock so that was cancelled. I emailed straight away to see if an alternative option could be substituted. But o just got a Rude condensing response about how they only off free shipping on orders over £25. Completely ignoring questions. No offer to compensate. They have your money and obviously don’t need repeat customers.
31 de julho de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am sorry that you have not had a good experience shopping with us. Could I ask for further information so I can look into this please.
We endeavour to provide excellent customer service to all of our customers and when standards slip we like to rectify if we can. Please advise to support@zoro.co.uk
Kind regards
Katherine@Zoro
Couldn't have been better.
I used to use Cromwell tools but they couldn't move the thing I wanted from their depot to the pickup point in under a week. Ordered the same thing from Zoro, got it the next day. Couldn't have been better.
22 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, it really is appreciated. I am so pleased you are happy with the service provided and more importantly the product you required quickly.
Kind regards
Katherine@Zoro
First order and likely to be my last.
I ordered some high end 3M packing tape on 30 July. Supposed to be delivered on the 15th of August, which I thought was a long time, but I wasn't in that much of a hurry and the price was good.
Since then, I have been emailed SIX times to tell me delivery would be delayed by more than their previous email had said. Current estimate is for delivery on the 5th of September.
I have zero confidence that they will actually achieve that date.
22 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, it really is appreciated. I have looked at your order and as we do not stock this item sadly the lead time date has changed. I will keep an eye on this order and advise when dispatched or delayed further.
Kind regards
Katherine@Zoro
Great service and easy to yes
Great service and easy to yes . The work shoes are comfortable much better than the work shoes th company supply.
9 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good afternoon
Thank you for the lovely feedback and for taking the time to leave a review, it really is appreciated. So pleased that you are happy with your order and more importantly have some comfortable work shoes.
Kind regards
Katherine
Resposta da Zoro UK
Good afternoon
THank you for your review and for taking the time to leave one, it really is appreciated.
Kind regards
Katherine
Consumables, yes! Tools, no!
I have had many good experiences with Zoro, especially when it comes to washroom consumables. However, I recently purchased some Makita drill bits and they arrived with a damage case. It took me several emails and phone calls before I eventually had them collected and replaced. When the replacement came, the case was in a poorer state than the original. So, the process of returning them, providing photos and explanations, started all over again. It's been weeks now since my original order #CD-228450-209223, and I am still waiting or a collection date for the second order #CD-631821-330266.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good afternoon
Thank you for your review and apologies for the inconvenience of the damaged items received. I can see that the 2nd order has been collected 20th and when received back then the refund will be processed. I will contact you when goods have been received back and keep you updated.
Thank you for your patience
Kind regards
Katherine
Resposta da Zoro UK
Good afternoon
Thank you for the lovely review and for taking the time to leave one, it really is appreciated.
Kind regards
Katherine@Zoro
This is the 3rd one off these jackets…
This is the 3rd one off these jackets ave bought brilliant service and quality fast delivery jackets are good quality dry and warm keep the wind off
14 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good afternoon
Thank you for the lovely review and for taking the time to leave one, it really is appreciated.
Kind regards
Katherine@Zoro
Zero stars
Zero stars
Order arrived faulty, reported on line as requested, two days to reply saying she needs to pass to someone else, another 2 days and no reply to my message.
Very very slow to respond.
Not happy
8 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good evening
Thank you for your review and for taking the time to leave one. I am so sorry that you firstly received a faulty item and then for the delay in getting this sorted. I can see that the item has now been collected and once returned will refund you as requested.
I will update when received back. Once again apologies for the frustration and inconvenience caused.
Kind regards
Katherine@Zoro
Problems with checkout software, but Zoro apparently taking these seriously.
I have flagged problems (politely, via phone and email) with Zoro’s shopping cart, checkout and quotation facility several times over the last two years, but little ever seemed to be done to rectify matters.
Recently, however, after I had left an unfavourable review here about these software problems, Zoro reached out to me both by phone and email, and I’m pleased to say they appear to have taken the problems seriously and are working on resolving them.
Thank you for listening.
13 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. Could I ask if you could provide any further information so I can look into this further. The quotation number provided just gives me the products listed under new customer and no other details to contact you directly.
You can email me directly on support@zoro.co.uk. Once I have this information I can investigate further and come back to you with a possible resolution.
Kind regards
Katherine@Zoro
This is my first time dealing with this…
This is my first time dealing with this company.
I can honestly say their response and professionalism has been outstanding
Delivery and everything was as they said it would be
12 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good afternoon
What a lovely review. Thank you so much for taking the time to leave one, it really is appreciated.
Kind regards
Katherine@Zoro
I am unable to hit a no star button…
I am unable to hit a no star button because there isn’t one.
Recently purchased items from Zoro, when I unpacked I realised immediately extremely poor quality, so poor it was of no use to me.
I have spoken with Zoro customer services and they are just as poor as their product.
They have point blank refused a return/refund!
Please be warned but from somewhere else. Terrible products and service!!
13th August 25. I have just received notification that I will in fact be refunded in full. Thank you
14th August 25
I received a call this morning from a lovely lady, apologising for the experience I had received . She informed me that they would be investigating the situation. This has put some faith back in Zoro for me, thank you.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Zoro UK
Good morning
Thank you for your review and for taking the time to leave one. I am so sorry that you have experienced issues with the product received and our customer service. As per our telephone conversation a full refund has been processed and please either recycle or dispose of the goods.
In the meantime if you have any further queries, please do not hesitate to contact me directly.
Kind regards
Katherine@Zoro
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