Browns Books Avaliações 

46
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered Saturday, arrived Sunday. Better than the majority competition - you know who! Well packaged and via Royal Mail so not just left on doorstep. Will use again

Avaliado com 5 de um total de 5 estrelas

Found Browns Book while searching for specific 4K Blu Rays. The items I purchased were considerably cheaper that anywhere else online to the point where I had to come to check Trustpilot to make sure... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ordered a DVD, paid express postage then see a few days later they are no longer honouring express postage? Wait over a week for item, nothing arrives, emailed them, no response. Basically I believe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just got my 7th order and as always the prices were lower than anywhere else, the 4k blurays were sent in a sturdy box and free of charge (over £50) at a good speed. My only slight criticism would be... Ver mais

Detalhes da empresa

  1. Livraria

Escrito pela empresa

Welcome to Browns Books, the Leading Library and Educational Supplier of Books, eBooks, and multimedia products in the UK. At Browns Books, we believe books empower readers to discover new worlds, and perspectives, and acquire knowledge. Whether you're looking for timeless classics, contemporary bestsellers, or research materials to support your studies or hobbies, our website offers an extensive collection that covers all genres and age ranges. We strive to ensure that every reader can find something to suit their taste, while also providing students with the tools they need to enhance their learning. Our friendly and dedicated team is here to assist you with exploring our vast collection of literature, which includes fiction, non-fiction, poetry, and children's books. We are passionate about helping customers find their next great read or the support to selecting the best materials for your institution to provide to your students. Please don't hesitate to reach out to us for assistance. As well as a rich and diverse literature and multimedia, our website also offers a range of literary content including blogs and reviews that foster a love for reading and learning, whilst also providing a vast range of Library services. Discover how we can help you enhance your students learning or find your next amazing literary adventure, where every spine tells a story, and the pursuit of knowledge ever grows.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

46 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(46)

9 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service!

Ordered Saturday, arrived Sunday. Better than the majority competition - you know who! Well packaged and via Royal Mail so not just left on doorstep.
Will use again

4 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service. Ordered yesterday and received book today. I did pay the extra postage, but was not expecting the book this fast. Thank you so much. Will not hesitate to use again and again

2 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just got my 7th order and as always the…

Just got my 7th order and as always the prices were lower than anywhere else, the 4k blurays were sent in a sturdy box and free of charge (over £50) at a good speed. My only slight criticism would be the DVD search can't exclude unavailable titles.

15 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Five Months Waiting Only for My Order to Be Cancelled

I ordered The Guardians Collection (Boxed Set) on 27 November 2025 and waited over five months for my order, only to be told on 15 th April 2026 that it had been cancelled by the publisher.

The customer service advisor was polite and kept me updated regularly, so I appreciate her efforts. However, the overall experience was still extremely disappointing. For months I was repeatedly told the title was being reprinted with no confirmed restock date, yet the order remained open the entire time.

Waiting more than five months just to end up with a cancelled order is frustrating and a complete waste of time. Customers should not be left waiting for this long without a clear resolution.
Unfortunately, because of this experience, I would not recommend Browns Books and I will avoid using this company again in the future.

15 de abril de 2026
Avaliação não solicitada
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Resposta da Browns Books

Thank you for your feedback. We sincerely empathise with the disappointment caused when a long-awaited title is cancelled by a publisher; however, we would like to provide some important context regarding this institutional B2B order. 

To support our educational partners, we provide access to titles not available to the general public, such as those marked "Reprinting." As is standard in the industry, publishers typically wait to see what orders accumulate before committing to a new print run to ensure it is economically sustainable. Because this title was listed with an "unknown dispatch date," we offered the option to cancel from the outset if that uncertainty didn't meet your needs.

While "Reprinting" indicates a publisher's full intention to restock, they reserve the right to cancel lines without notice if the sustainability of reprinting is not met.

We pride ourselves on a level of service that exceeds standard retail. In this case, your dedicated representative performed manual weekly reviews and advocated directly with the publisher to keep you informed. While the publisher’s eventual cancellation was outside of our control, we believe our team acted with total transparency and proactivity. We value your partnership and look forward to supporting your future institutional requirements.

Avaliado com 5 de um total de 5 estrelas

First time I have used this company

First time I have used this company, definitely won't be the last. Very easy to order and order arrived expertly packed and days before expected.

Excellent service, would give 10 stars if I could.

3 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I am thrilled to share my experience with Browns Books! They are the first bookseller to feature my new book, "Titanic Conspiracy Beneath the Waves," and I couldn't be more pleased. The team at Browns Books has been incredibly supportive and professional throughout the process.

If you're a fan of the Titanic or enjoy captivating stories, I highly recommend checking out my book, which delves into the mysteries surrounding this historic event. The quality of service at Browns Books is exceptional, and I’m grateful to have my work showcased by such a reputable seller.

Thank you, Browns Books, for believing in my book and helping bring it to readers! I hope others will find and enjoy "Titanic Conspiracy Beneath the Waves" as much as I enjoyed writing it.

7 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top service!

Ordering was easy. Followed by updates/communication with progress of the order, which arrived very quickly. Thanks!

18 de outubro de 2025
Avaliação não solicitada
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Resposta da Browns Books

Thank you for the amazing feedback Paul! We hope you enjoy your new purchase.

Avaliado com 5 de um total de 5 estrelas

Great prices, quick delivery, and not just academic texts

First stop every time for textbooks for my A Level student children, since a librarian friend recommended them to me. They carry stock of all the various exam boards; a couple that were out of stock were quickly/painlessly sourced and sent a few days later; they are cheaper than the high street chains and even that rainforest-like online retailer that monopolises and, most importantly for us, they are not that rainforest-like retailer!!

We've now ordered over a dozen textbooks from them, in three separate orders, every one of which arrived quickly and well-packaged. All were priced either the same as, or in some cases £2/3 cheaper than the other online alternative, so even after a minimal P&P charge for orders under £50, we still saved money. After the revelation that they also stock fiction and other non-academic books, I will be checking their website for all future purchases.

23 de maio de 2025
Avaliação não solicitada
logotipo da Browns Books

Resposta da Browns Books

Thank so much for your amazing feedback! We hope you enjoy your new purchases.

Avaliado com 5 de um total de 5 estrelas

Excellent !

Excellent shopping experience great prices and fast delivery ,definitely a 5***** company to deal with

3 de maio de 2025
Avaliação não solicitada
logotipo da Browns Books

Resposta da Browns Books

Thank you so much for your amazing feedback. We hope you enjoy your new purchase!

Avaliado com 5 de um total de 5 estrelas

Excellent service again

I have previously dealt with the company quite recently so was happy to place another order for some blu-ray films. The prices, delivery time and packaging of the items were all first rate. Looking forward to dealing with Browns Books again.

22 de março de 2025
Avaliação não solicitada
logotipo da Browns Books

Resposta da Browns Books

Thank you so much for your amazing feedback! We hope you enjoy your new film.

Avaliado com 5 de um total de 5 estrelas

Found Browns Book while searching for…

Found Browns Book while searching for specific 4K Blu Rays. The items I purchased were considerably cheaper that anywhere else online to the point where I had to come to check Trustpilot to make sure they were legit! Ordered Saturday morning using the free postage option if spending over £50 and all the items were delivered by Royal Mail Monday lunchtime. Cannot recommend highly enough.

3 de março de 2025
Avaliação não solicitada
logotipo da Browns Books

Resposta da Browns Books

Thank you for your amazing feedback.
We hope you enjoy your new DVD!

Avaliado com 5 de um total de 5 estrelas

Fantastic price

Fantastic price, crazy fast delivery.

5 de fevereiro de 2025
Avaliação não solicitada
logotipo da Browns Books

Resposta da Browns Books

We really appreciate your great feedback! Enjoy your new book.

Avaliado com 5 de um total de 5 estrelas

CHEAPEST PRICE ONLINE BY £20 FOR LAST…

CHEAPEST PRICE ONLINE BY £20 FOR LAST OF THE SUMMER WINE COMPLETE DVD SET = SO WORTH SETTING UP AN ACCOUNT. ARRIVED SUPERFAST,FREE DELIVERY & EXTREMELY WELL PACKED. SMOOTH TRANSACTION & NO PROBLEMS. VERY HAPPY.

30 de janeiro de 2025
Avaliação não solicitada
logotipo da Browns Books

Resposta da Browns Books

Thank you for your amazing feedback! We really appreciate it. Enjoy your new DVD set!

Avaliado com 1 de um total de 5 estrelas

Order placed and confirmed… then they…

Order placed and confirmed… then they just cancelled the order… very bad service

2 de janeiro de 2025
Avaliação não solicitada
logotipo da Browns Books

Resposta da Browns Books

Thank you for your feedback. We’d really like to get to the bottom of this and understand what happened with your order. If you could please contact us at customer.services@brownsbfs.co.uk, with your order number, we can investigate what happened in this instance.

We look forward to hearing from you.

Avaliado com 1 de um total de 5 estrelas

Total scam

Total scam. Found a book sold out everywhere and thought it was too good to be true that it was available on this site. Filled in my details and made an account to order it for it to then say it wasn’t available.

31 de dezembro de 2024
Avaliação não solicitada
logotipo da Browns Books

Resposta da Browns Books

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.

We apologise that you feel this way, as we take such concerns seriously. To clarify, our website is designed to cater to both the general public and Business and Educational accounts, which is why some items are marked as "Special order line: only available to educational & business accounts" for users who are not signed in. We strive to communicate availability clearly, and do show a notice regarding an items availability without needing to create an account. The only way you would be able to order such lines would be if you where ordering on behalf of a school or registered UK business. I apologise if that wasn't communicated clearly enough and regret if this wasn’t apparent in your situation.

We are happy to assist with any questions or clarify our processes further.

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