I am not entirely sure why this platform has only 3.8 Stars I give it a Solid 5 the customer service is great and fast they actually answer all of my questions. Great variety of games great bonuses lo... Ver mais
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Veja o que dizem as avaliações
HORRIBLE! If I could give it no stars I would. I purchased a first-time user package for $9.99 and received $22.00. I turned that into $100 and redeemed. Everything went through initially. Then I woke... Ver mais
One of my go to sites. Support is beyond helpful and quick to resolve any issue you may have. Fast redemption everytime, larger amounts might take a bit longer. 100% recommend!
Great site, easy and fast redeems. Good selection of providers, daily deals and promo competitions. Customer service responds quick. My only issue is redeems over 501SC take so long to redeem. Redempt... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Zumo is the hottest new social casino riding into town — and we're not slowing down! 🤠 With a wild selection of casino-style games, exclusive VIP perks and rewards that keep on giving, Zumo brings the thrill of the frontier straight to your screen. Whether you're a seasoned cowboy or just saddling up for the first time, there's always something exciting waiting for you at Zumo. Come for the games, stay for the adventure! 🌵
Informações de contato
1201 N Orange Street, 19801, Wilmington, Estados Unidos
- support@zumo.us
- zumo.us
3,8
Muito Bom
69 avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A great sweeps place
A great sweeps place. Jack takes great care of me !
7 de maio de 2026
Avaliação não solicitada
Resposta da Zumo
Yeehaw! 🤠
5 stars — now that's what we call a great ride! Thank you so much, partner. The Zumo.us Team 🌵
Offer more free sc
7 de maio de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
Thank you for the 5 stars — reviews like yours keep the frontier spirit alive! The Zumo.us Team 🌵
Great casino
5 de maio de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
5 stars — we couldn't ask for a better ride! Thank you so much for your support. The Zumo.us Team 🌵
Won 1100$ off 20$ played it down to…
Won 1100$ off 20$ played it down to 500$ tried logging in and they say my account has been blocked due to Fraud?! WHAT!!!! STAY AWAY!!!!!
5 de maio de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
Thank you for reaching out — we completely understand how alarming this must have felt, and we’re sorry for the frustration.
Account reviews are sometimes triggered automatically by our security systems, and we want to make sure your case has been handled correctly. We’d love to look into this personally and double check everything on our end.
Please drop us a line at support@zumo.us mentioning your Trustpilot review and we’ll get straight on it for you. 🌵
Zumo.us Team 🤠
🛑 stop using this casino app..Horrible…
🛑 stop using this casino app..Horrible RTP,,spend almost $900 and nothing in return ..I’m closing my account with them..
4 de maio de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
We're truly sorry to hear the frontier didn't treat you the way you deserved — that's not the experience we want for any of our players, and we hear you.
Before you ride off for good, we'd love one more chance to make things right. Our team is ready to sit down with you, look into your experience personally and do everything we can to turn this around.
Please reach out to us at support@zumo.us, mention your Trustpilot review, and we promise you'll have our full attention from the get-go. We'd love nothing more than to prove that zumo.us is worth another shot. 🌵
Zumo.us Team 🤠
Fast payouts and good selection of…
Fast payouts and good selection of games!
4 de maio de 2026
Avaliação não solicitada
Resposta da Zumo
That's what we love to see! 🌵
Thank you for the 5 stars, partner — you're what makes the frontier so great! The Zumo.us Team 🤠
They have an awesome game selection and…
They have an awesome game selection and I played and deposited a lot and already became Gold vip, finally after a lot of losing I got on a lucky streak and won a sizeable amount. I went to verify and their verification system keeps saying face not verified with biometrics and I have tried using my drivers license and passport to no avail. After several times trying now it won’t let me try and locked me out of the variation system. I have been verified at multiple casino sites with these documents and my face as well as TSA and CLEAR without issue: I am not sure what the issue is but I have emailed support and hopefully they fix it soon so I can redeem and update review to 5 stars and make more deposits here. If they fix this, I may take all my business to this site.
Update so far not promising. I contacted support who told me to contact the verification provider who told me I need to contact Zumo support for a new verification link but when I click redeem it says the trail is blocked and to contact support which I have already done several times to no avail. Very frustrating so far. They sent me a new verification link and it still says facial recognition failed as that is impossible as it’s my face and same id and face I have used for tsa and clear and multiple other casino sites without issue. Extremely frustrating
Customer service advised me now to be patient, but would they be patient if it’s their money? They claim their tech people are working on it but why couldn’t they email me those updates instead of making me keep going to chat to see what’s going on. Also vip support who was active communicating while I was making a ton of purchases has stopped responding now I am trying to redeem. What is it with these sites that don’t treat big players well? It’s not a good business model for a casino and is just not good service. I hope they turn this around as the site has a lot of potential. For now I have to lower my score to let other players know this issue until it’s resolved.
Update; their fraud team contacted me and stated that they are closing my account due to fraud? What fraud? It was my payment methods, I deposited over $6k, it was my id, I only played slots and played several different ones from different providers and won $10,000. No tricks, just pure luck, Oh, I see the fraud, I won! Oh well, they refunded my purchases and I still lost almost $4k but I probably dodged a bullet if this is the way they are if you win big….
27 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
Thank you for taking the time to share your experience and we sincerely appreciate your honesty.
We completely understand how frustrating this must have felt, and we’re sorry for the inconvenience caused throughout this process. After a thorough review, our internal compliance team identified that your account did not meet the requirements of our verification process. As a result, and in line with our Terms & Conditions, the decision was made to close the account and refund all purchases.
We want to be clear that this decision is never taken lightly and is never related to winnings — our compliance process applies equally to all players regardless of the outcome of their gameplay.
We genuinely wish you all the best on your journey, partner, and hope you find a frontier that suits you better. 🌵
Zumo.us Team 🤠
So far so good! A nice sweepstakes platform!
So far so good, made numerous deposits & finally hit a nice win. Broke it down into a single redemption. 1,000 via Visa debit, says a 7 day wait. Verification (KYC) was submitted before redemption and took nearly 7 mins to verify as it processed slower than I expected. Verified correctly & no issues. Will come back and finalize review and up my star rating once completed redemption.
5/5/2026 Update
They canceled my redemption made me authenticate via email with my debit card I'm using to redeem on including a picture of my face with me holding it.
Submitted. No confirmation on that but noticed my redemption has now been resubmitted today 5/5 instead of my original 5/4 date, so I'm assuming it's all good and processing now!
Will return and update once it has processed!
5/7/2026
Processed & deposited into my bank.
Great site so far, superb freebies, free games, free sc! Tournaments running!
Not bad at all!
-Ryan
28 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
Thank you for those shining 5 stars — we're thrilled you're enjoying the ride at Zumo.us! The Zumo.us Team 🌵
stay away
referrals don’t track and when you email support numerous times, no reply. support is impossible to obtain and when you do, they are clueless. just stay away
3 de maio de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
Thank you for this feedback — and we completely understand the frustration.
We want to be upfront with you: as a brand new platform, we did experience a technical issue with our referral tracking system, and we sincerely apologise that this affected your experience. We are actively working on a fix, and in the meantime our team is handling any missed referrals manually as soon as we become aware of them.
We also hear you on the support side — that’s not the experience we want anyone to have at zumo.us, and we take that seriously.
We’d really love the chance to make this right and change your mind about us. Please drop us an email at support@zumo.us mentioning your Trustpilot review and we will personally look into your referral and make sure everything is sorted out for you. 🌵
Zumo.us Team 🤠
Resposta da Zumo
Howdy, partner! 🤠
Thank you so much for the 4 stars and the kind words — we're thrilled to hear you're enjoying the ride at zumo.us!
We'd love to know what we can do to earn that 5th star from you — every bit of feedback helps us grow and make the frontier even better. Drop us a line at support@zumo.us and let us know! 🌵
Zumo.us Team 🤠
Terrible site
Terrible site with no player protection. You can only self exclude or time out for up to 30 days. They will not let you close your account. You need to respect the player.
1 de maio de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
Thank you for sharing this — player wellbeing is something we take very seriously out here at zumo.us, and we want to address this straight away.
We are fully committed to responsible gaming and compliant with all relevant policies. Every player absolutely has the right to close their account at any time — no questions asked. If that option wasn't clear or accessible, that sounds like something went wrong and we sincerely apologise for that experience.
We hear your feedback on the self-service account closure feature — it’s something we’ve already passed on to our team to prioritise and speed up. We want that to be as easy as possible for every player.
In the meantime, please reach out to us directly at support@zumo.us, mention your Trustpilot review, and we’ll take immediate action on your account — whatever you need. 🌵
Zumo.us Team 🤠
Worst Casino out there!!
There are some great sweepstake casinos out there and this is not one of them. So I started playing here because of a suggestion from facebook. I won $500 and waited almost a week! But that’s not even the half of it! When my redemption finally came I checked my bank account and there was $25 from them! I said this must be some kind of mistake! There excuse is because I used free coins! But not only that I made a deposit here! There customer is a joke! This casino is a scam and I would save your money and play somewhere else! There always seems to be one bad apple in the bag and this is one of them! A great casino to play at is Vegaswin and they pay you fast and won’t rip you off! I’ve played at 100’s of sweepstake casinos and this one is honestly the worse one I’ve experienced!
27 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
Thank you for taking the time to share your experience — we're genuinely sorry to hear the ride felt this bumpy.
We'd like to address this openly: after reviewing your concern, we can confirm that as outlined in our Terms & Conditions, winnings generated from free coins are subject to a maximum redemption cap. We understand this can come as a surprise, and we're sorry if this wasn't as clear as it should have been from the start.
That said, we also want to make sure everything was processed correctly on our end — because your purchase activity absolutely matters and we want to ensure nothing was missed.
Please drop us a line at support@zumo.us, mention your Trustpilot review, and our team will look into your case personally and make sure everything checks out. 🌵
Zumo.us Team
Terrible RTP I think the prior reviewer…
Terrible RTP I think the prior reviewer was right they are trying to make money because they are a new casino. WIth RTP's like these they won't be here long. There are so many other better sites. Try somewhere else save your money.
29 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
We appreciate you stopping by, even if the ride wasn't quite what you expected.
We won't let this one ride off into the sunset without a word though — we genuinely believe there's more to the story here, and we'd love the opportunity to walk you through everything personally. Our team is ready to answer any questions, clear the air and make sure you have all the facts you need.
Drop us a line at support@zumo.us, mention your Trustpilot review, and we'll be on it faster than a tumbleweed in a Texas wind. 🌵
Zumo.us Team
Cashed out on first day
Cashed out on first day! Came to my account instantly so not sure why people put bad reviews over larger redemption taking longer in my experience they all do that. And just be happy and thankful that you won big! Like wth??? I would be over the moon, not on here complaining about it lmao! I cashed out 100 and maybe soon I'll win BIG too and I'll update if I do! Thanks Zumo!!!
29 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🌵
5 stars — that's the highest honour on the frontier! Thank you so much, partner. The Zumo.us Team 🤠
Great site
Great site, easy and fast redeems. Good selection of providers, daily deals and promo competitions. Customer service responds quick. My only issue is redeems over 501SC take so long to redeem. Redemptions 500 and under are almost instant. Other than that, loving this new sweeps. Ive cashed out multiple times.
24 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
We're over the moon! 🤠
Thank you for the 5 stars — your kind words mean everything to the Zumo.us Team!
The Zumo.us Team 🌵
Not a bet back in 68$ playing the 30…
Not a bet back in 68$ playing the 30 for 66 deal
27 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy, partner! 🤠
Thank you for taking the time to share your experience — we hear you, and we'd love the chance to make things right.
Out here at Zumo.us, every rider matters, and we'd genuinely love to give you another shot at the frontier with us. We're confident that with a little help from our team, we can turn this around and show you what Zumo.us is really made of. 🌵
Don't hesitate to reach out to us at support@zumo.us — just mention your Trustpilot feedback in your message and we'll make sure you're taken care of straightaway, no waiting around.
We're looking forward to hearing from you, partner.
Zumo.us Team
No issues thus far
No issues thus far, will update with how long it takes to redeem
27 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy! 🤠
5 stars — you just made the Zumo.us frontier a little brighter today. Thank you, partner!
The Zumo.us Team 🌵
Low configuration slots.
This site runs some of the lowest configurations of games. This is common with new sites, it's how they build up their money to not go broke on a big win payout. This is always viewed as shady. If zumo.us decides to respond to this, actually include factual and verifiable proof of RTP configurations you use for games.
27 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
Howdy, partner! 🤠
We appreciate you riding in with your thoughts — honest feedback is always welcome at ZUMO.
We'll be straight with you though: we're a little surprised to see this kind of concern, because transparency is something we take seriously out here on the frontier. RTP information is openly available — most of our games carry that info right inside the game itself, and we're always happy to point you in the right direction.
We'd genuinely love to sit down and talk this through with you, answer any questions you've got, and show you exactly what you're looking for. No smoke, no mirrors — just facts.
Saddle up and reach out to us directly at support@zumo.us and we'll make sure you ride away with everything you need. 🌵
Zumo.us Team
Highly recommend zumo platform
Highly recommend zumo platform. Great customer service and plenty of options and top prizes. Definitely one of my favorites.
26 de abril de 2026
Avaliação não solicitada
Resposta da Zumo
5 stars! 🤠
You've just made the whole Zumo.us crew smile from ear to ear. Thank you, partner!
The Zumo.us Team 🌵
So far I have received kind costumer…
So far I have received kind costumer service, the sign up bonus is decent, and the site has a cool layout to it. excited to try more games
26 de março de 2026
Avaliação não solicitada
Resposta da Zumo
5 stars — now that's how you ride into the sunset! 🌵
Thank you so much, partner.
The Zumo.us Team 🤠
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