I had purchased a TV which was listed as A grade (which is different from new). When we received the product, it did appear to be not new and we were worried if the screen had a scratch. But when we wiped the TV (and the screen), the product was as new. So, no complaints. A manual was included though it wasn't the original manual (one of the reasons a product can be marked as A Grade but not new is missing things like original manuals).

All in all, not a purchase I can complain against at all.