Avaliação sobre Petplan


Avaliado com 1 de um total de 5 estrelas

All about the money not the pets 😠

Having paid £80 a month for nearly 4 years and only claiming once , keeping up checks on dogs , injections , etc .... My dog has broken her tooth and needs it removed but petplan are refusing to pay because we didn't have a dental check done every year , even though when she goes in they have a general health check which includes the teeth and there has never been a problem to get fixed . Complete rip off company , all about the money and not about the animals , will be cancelling our policie with immediate effect , sad as I always had good stuff to say about pet plan but not any more 😠

5 de agosto de 2019
Avaliação não solicitada

Resposta de Petplan

Hi,

It is particularly odd that a claim for dental would be declined if your pet has been having regular visits to the vets for vaccinations or health checks. Can we please ask you to send an email to social@petplan.co.uk with your DOB, the first line and postcode of your address and the name and breed of your pet and we can try to help by checking the details of the claim and if there is a way in which we can request a reassessment.

Thanks, Ish - The Petplan Team