I saw a vehicle that I was interested in and called Harold Wood Sytner BMW. The first person I spoke to told me he didn't know if the vehicle was available and would enquire and call me back later. He never did but was quick to insist on a £1000 deposit which i paid straight away.
The second sales person Clare called me as a result of my on line query and said she would help. She also didn't know of the vehicle was available and said she would get back to me which she did later that day. She said that the vehicle was available but didn't know the specs. This was on a Wednesday and she said that the car would go to prep and I would get a call Friday afternoon for progress. She never called and I followed up with a call Friday but she was not available. She called late in the afternoon and said that unfortunately the vehicle was no longer available because when it was put on a diagnostic machine, something was wrong with it and they couldn't sell it. How can you advertise a car that has such a major problem it suddenly can't be sold?!
She said that I must send her my long card number and expiry date on bank card and the deposit would be paid back. I did it straight away.
On the Monday I called and once again she was not available and I left a message - once again, no response. I asked to speak to the sales manager but if course he was unavailable.
On Tuesday I called again and Clare was nowhere to be found.Another message and again no response. Deposit still not been paid back 4 days later and nobody responds to calls or emails.
This must be the poorest customer service I have ever experienced.