Work 10/10. Admin 1/10!
Whilst the actual work done by the Franchisee (Andrew) was of a good quality the central admin was terrible.
Text messages gave me incorrect info. No one responded to various messages about timings on the day and I was stuck in all day waiting for a visit with no contact.
Very unprofessionally handled by HQ.
5 de outubro de 2022
Resposta de DWV Smart Repair Solutions (official)
Good Morning, thank you for your feedback , I am happy you were pleased with the repair , but concerned that messages were not responded to as we aim to respond as speedily as possible. Could you please contact me directly on Lynn.Best@dwv.co.uk so I can look into this for you
Kind regards