Poor packaging = Damaged on arrival
Packaging was not particularly good compared to others, no surprise the slats arrived damaged.
£6 for samples feels like a rip off where others are free
a lot of back and fourth when requesting a simple refund. The team need to Listen to what the customer is asking. 3 times
Resposta de Naturewall
Thank you for your feedback, and I'm truly sorry for hear that your order arrived damaged. I can confirm that we have already collected the panels from you and a refund request has been submitted to our finance team.
Additionally, I noticed that you ordered two samples at £2.99 each, rather than £6 each as mentioned. If you have any further questions or concerns, please feel free to reach out and we would be happy to assist.
Thank you for your understanding.
Kind regards, Naturewall Team