This is a quite detailed review as l honestly think l may not be refunded correctly. My order was for 2 carbon monoxide alarms. A very specific size and easily identified by the packaging. My order was accepted online on 11 July and l travelled from Rhyl to collect am on 14th. after receiving notice to collect. On collection of the order which was enclosed in a plastic bag with no view of the contents l immediately realised that this was not what l ordered. I opened the bag and saw it contained 2 co detectors. Neither being what l ordered. I pointed it out to a member of staff and was apparently issued with an online refund which I was told should be received within 14 Days. Two points here.Why was l given the wrong items which were obviously greatly different to what l wanted and why have l to date not received notice of my refund
Instead l received a message at 12.02 pm thanking me for collection of the items and asking me to supply this review?............ Not good enough and it doesn't stop here. I had previously ordered the alarms that l wanted from the Rhyl branch only to receive a message the following day that my order had been cancelled. No reason why. Another promise of a refund. So l now await two refunds totalling almost £70 which l have to follow up myself. Customer care and service?.............l honestly have no confidence with this shop and really expect to have problems recovering my outlay. If l do not receive confirmation of a total refund in respect of both the Rhyl and Llandudno branches l will definitely escalate the matter. Now additional to the above. I was right. Time went by but one refund failed to materialise. Lots of time and effort spent to try to recover which l did eventually with the assistance of a customer relations lady. She was diligent obviously intelligent and pursued my problem until it was solved. Pity the staff who caused the problems were not the same.