Avoid – Misleading Opening Hours and Poor Customer Service
Absolute cowboys managing. Their website and Google listing clearly state they’re open on Saturdays – so I drove 20 minutes to get there, only to find them completely closed. What a waste of time and petrol.
This isn’t just a one-off mistake – it shows a complete lack of care for customers. Whoever’s managing the place clearly doesn’t know what they’re doing if they can’t even keep basic business info accurate.
How hard is it to update your website, Google, or phone line to reflect when you’re actually open? Really poor experience – I won’t be back, and I’d suggest others double-check before making the same mistake.
Resposta de Alliance Tool Hire
Hi Bobby,
Thanks for taking the time to leave a review and we’re genuinely sorry to hear you had a wasted journey.
We’ve requested more information from you so we can investigate this properly – as we haven’t opened on Saturdays since 2022, and our Google listings and website have accurately reflected our Monday–Friday trading hours since that change. We’re therefore unsure where you may have seen Saturday opening hours, and we’d really appreciate any screenshots or links so we can check if there’s an external third-party listing showing outdated information.
If you’re happy to share more detail, please email us directly at info@alliancetoolhire.com so we can get to the bottom of this.
We’re sorry for the inconvenience caused to you and for the time and petrol wasted – that is never the experience we want for our customers.