Blackburn branch didn’t reply to my enquiry
Contacted Blackburn branch to check service history on a vehicle. Richard said he would check and get back to me. Minutes later I got a text from Nat saying would like a chat. I replied saying Richard said he would get back to me with some information. Nobody came back with the information, despite me sending another text asking for the information.
Edit in reply to Chris - it wasn’t an order it was an enquiry regarding the service history of a vehicle you had in stock, didn’t get any further than that as neither Richard or Nat came back with the information. If they don’t respond to a pre sale enquiry I would be concerned whether any after sales issue would be responded to. I have emailed you with a copy of the text.
Resposta de Hippo Motor Group
Hi gspspringer,
Thank you for your feedback and for highlighting your recent experience with us. We’re very sorry to hear that you did not receive the information you requested, and we completely understand how frustrating that must have been.
Following an internal review, it appears that the SMS messages you sent were unfortunately not received on our side due to a technical issue. We sincerely apologise for this breakdown in communication.
We truly value you bringing this to our attention, as it allows us to improve both our systems and the service we deliver to all customers. If you are still in the market for a similar vehicle, our team would be more than happy to assist you in finding one that meets your requirements.
- Team Hippo