gspspringer

Stock availability is not up to date. Called in store to buy an item that was showing in stock, it was actually out of stock in store, wasted visit. Member of staff said the website is only updated every 24 hours. No point showing store availability if it is not up to date. Just ordered and paid for a pair of shoes that showed in stock. Later received an email saying order cancelled as not in stock. M&S need to sort this issue out to avoid wasting customer’s time.

I was looking to feedback directly to Asda, but there is no online form. Poor service at Trafford Park store today. I used a small trolley for a few items as a basket can become heavy. There were plenty of self service tills available, I went to the tills suitable for baskets as my items would fit on the packing area, why take up the bigger trolley tills. A member of staff told me they were for baskets only and pointed to the trolley tills. As mentioned there were a lot of empty tills. I said I only had a few items and went to move to a large till, but then noticed other customers with trolleys were using the basket tills, so I just used a different one in that area. Staff need to use some common sense. I then found that 3 items came up at a different price than shown on the shelf. A member of staff sauntered off the check, he took ages and I ended up asking another member of staff to take the items off. Poor! The price check process at Tesco is much quicker. There was a considerable delay at the checkout due to the issues encountered.

Click and Collect from Trafford Centre store. Member of staff was very pleasant and retrieved the parcels promptly. Issue is with the returns process. Tried the items on at the time and needed to return one. Have to return online even though in store. Other stores including Next & M&S just scan the barcode, process the order and you get an immediate receipt. The online returns process didn’t work first time and took me back to the start. The process is too long, asking what was wrong etc. I asked for a receipt and was told one would be emailed to me within 48 hours. No proof of the return provided at the time, poor. Please improve this process.

Good cruise route, good that it’s All Inclusive - with some exclusions. Main issue when booking was that the cabin options weren’t up-to-date. When we selected a few cabins that showed as available a message said the holiday was no longer available. Fortunately, we decided to ring TUI. The advisor was able to advise which cabins were available. We could easily have just believed that the cruise was no longer available as the message indicated.

Made it very easy to return a parcel.

Great that you can exchange vouchers for a different experience. Unfortunately, the process did not work as it should. When I rang the venue to book they said the code would not work. They said it has happened before and I would need to contact Buyagift. The chat process with Buyagift was very time consuming. A very long wait for an advisor to answer, then it took a long time to resolve the issue. It seemed as if the advisor was dealing with more than one customer at the same time, as she would message me then there would be a big gap before she came back again. This really needs addressing.

Collection experience was poor again, appears to be an issue with the machine notifying staff. After waiting around 5 minutes I thought I’d better ask at the till point. On my way I saw a member of staff was on her way to retrieve parcels. Quite a wait but being dealt with at last. Unfortunately, quite a queue had formed by this time. The member of staff kept coming out with parcels for everyone who had arrived later. I questioned this as surely they should be dealt with in order of arrival. Maybe at this point another member of staff should have been asked to assist. Eventually, when everyone else had been served, she asked me and another customer to go to the till. It seems the machine had not sent her notification of our parcels, this needs looking into. It took around 15 minutes to retrieve my parcel!

Arrived on time, all good.

Straightforward, no issues.

Good quality vet bed and a large selection of colours/designs. Ordered Sunday, received an email Monday to say order was on its way. Wednesday received an email to say colour was out of stock. Disappointing that website isn’t up to date, but also the delay in letting me know it was out of stock. Selected a different colour on the Wednesday and was told it would be shipped Thursday for next day delivery. Arrived on the Saturday, so 6 days to receive the order. Not good on this occasion.

Good, delivered to store within a few days.

Items delivered quickly to store. Collection experience OK.

Delivered on time, all good.

Contacted Blackburn branch to check service history on a vehicle. Richard said he would check and get back to me. Minutes later I got a text from Nat saying would like a chat. I replied saying Richard said he would get back to me with some information. Nobody came back with the information, despite me sending another text asking for the information.
Edit in reply to Chris - it wasn’t an order it was an enquiry regarding the service history of a vehicle you had in stock, didn’t get any further than that as neither Richard or Nat came back with the information. If they don’t respond to a pre sale enquiry I would be concerned whether any after sales issue would be responded to. I have emailed you with a copy of the text.

I submitted a complaint direct to Macmillan months ago but didn't receive a reply, hence a review. Our experience with most of the nurses was good, but one nurse refused to administer pain meds hours before passing. These are meds I had been able to administer regularly myself my mouth, but due to swallowing issues at this stage could not. She said his face was not distorted in pain, so she refused to give pain relief. Shocking. She then managed to somehow allow other meds she was administering to leak out of the syringe. She said she couldn't give another dose as she didn't know how much she had spilled. So no pain meds or other meds that were prescribed were given on this visit. Also disappointing that Macmillan did not respond to advise whether this had been investigated, so it does not happen to another family.

Quick delivery, good comms, arrived within the hour slot given.

Service at Manchester Airport was very disorganised and slow on this occasion. Good on return journey from Faro. Jet2 member of staff was quite rude when we were waiting to self scan luggage. I asked to move to a line where there was no queue as there was a delay in the queue we were in. She was dismissive and said ‘it’s about queue management’. She clearly wasn’t managing the queues very well! A few minutes later a man came over and asked if we were flying to Faro. We said yes and he sent us to customer services. After 10/15 minutes there we were told we weren’t affected by the flight changes and didn’t need to be at customer services. So back to the original queue. If the queues had been managed properly in the first place we would have been through before the man came along. Transfer was poor. When we arrived the coach wasn’t there. We had to stand in the sun waiting for it to turn up. When it did arrive we were sat on the coach for 40 minutes, no communication and hardly anyone else got on. It was so hot, doors open so no aircon.
Hotel was nice, only issue we had was that they were aware we weren’t a couple but allocated a room with a double bed. They said we couldn’t move rooms as they were full, but agreed a compromise. Most four star hotels would have got housekeeping to sort it straight away, but they said as soon as possible (very loose timescale). We thought that would be the next morning, but it wasn’t changed as agreed throughout our stay. Transfer to Faro was better, a minibus, but is was full so cramped. No issues with service at Faro Airport. Very impressed with pilot on return journey, no messing about, seemed to be making sure we got our slot, as flight was running 20 minutes late.

Delivered quickly, good comms, no issues.

Ordered a pair of shoes click and collect. Hadn't heard anything after a few days so emailed them. Received a reply saying the shoes hadn't been dispatched due to low stock levels and I would either get the shoes or a refund. A few hours later I got a refund. Very poor that they are selling shoes that they haven't got in stock and then not communicating with the customer until they chase it up.

I’m always standard width shoes, but these sandals were far too narrow. I hadn’t paid the 99p returns as I would have returned to store. However, when I needed to return them I found my local store had closed, there are no longer any stores within a reasonable distance. Returns should therefore be free, especially seeing as they charge for delivery for orders under £125 unless you have a code.