If i could give 0 stars I would
Nearly 2 Months, 30+ Emails and Still No left with a broken playhouse and incorrectly sized parts
I ordered the BillyOh Pear Drop 8x7 playhouse in June for my daughter. It arrived at the end of July and since then it’s been a nightmare.
Damaged parts, incorrectly sized wood, instructions that don’t match the materials, and endless emails. I’ve now sent photos, measurements and part lists over 5 times and exchanged 30+ emails – They did not listen to their customers. It’s like talking to a robot.
It’s now almost 60 days since I first raised the complaint and I still can’t build it. My request to speak to a manager has been ignored every time.
If this is resolved properly I’ll update or remove this review – but right now I would strongly advise avoiding this company.
The worse customer service i have ever experienced
Resposta de BillyOh
Good morning
We’re sorry to hear about the ongoing issues you’ve faced with your playhouse and understand how disappointing this must be.
We’ve been unable to locate your order from the details provided, but we’d like to help get this resolved for you. Could you please contact us directly through your online account with your order information? Once we have the details, our team will review the situation and work to resolve it as quickly as possible.
Kind regards
BillyOh