Final invoice takes forever
The pickup was easy. The car was brand new but the Corolla doesn't even have space for 2 big backoacks in the trunk. For 3 people i wouldn't recommend this size. I had a scrape on the front of the car. It's alroght to charge me for it, but it's been over a month now and they still say the car is in the repair workshop. I actually don't believe that a minor optical issue takes this long to get repaired. I really need the final invoice for my third time insurance, because 3000$ for a scrape is way too much!
Resposta de Ezi Car Rental
Hello Jean,
Thank you for taking the time to share your feedback. We’re glad to hear the pickup process went smoothly, though we’re sorry the Corolla didn’t meet your space expectations for your group size.
Regarding the damage charge, we completely understand your concern. Our process is to collect the excess upfront and then refund the difference once the final repair invoice arrives, should the actual cost be lower than the amount collected. Unfortunately, panel beaters can take up to nine weeks to provide a completed invoice, even for minor cosmetic repairs, which is why the final documentation has not yet been issued.
We know this delay is frustrating, especially when you need the invoice for your third‑party insurance, and we appreciate your patience while the workshop completes their part. As soon as the invoice is received, we’ll process any applicable refund immediately and send the documentation through.
Kind regards,
Ezi Car Rental Team