We booked via booking.com. It was not clear that roadside recovery isn’t included properly in your booking. Apparently if you book via their website it’s an upsell. When we collected the car... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Had a seamless experience with Ezi until I returned the vehicle and was charged for damage that was already there before I collected the car. There was no grace period to allow for discussion around t... Ver mais
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Be very wary of this company , they are taken funds for fraudulent damage . I know we didn’t do damage to their vehicle. We collected our car at Palmerston North airport ,no issues lovely car .to... Ver mais
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What a car rental company should be. Auckland town office issued the car promptly (HEY other renters - it should never take more than FIVE minutes to issue a car, not the eg 15+ minutes Europcar cit... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
Ezi Car Rental has a huge fleet of brand new rental cars. Choose Ezi Car Rental and experience car hire the Ezi way.
Informações de contato
CONSTITUTION Hill 10, 1010, Auckland, Nova Zelândia
- www.ezicarrental.co.nz
2,1
Ruim
101 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Be very wary of this company
Be very wary of this company , they are taken funds for fraudulent damage . I know we didn’t do damage to their vehicle. We collected our car at Palmerston North airport ,no issues lovely car .took photos to highlight scratches on the rear bumper . Returned the car at the end of the hire period . Should have taken photos but thought an Ezi employee would do a hand over with us . This didn’t happen . Got home to find they had taken £ 1100 pounds from our account . They did supply photos of the damage of a car that didn’t show the Reg number ,could have been any car and could also have been damaged in their car park after we returned the car . Looking at the reviews we are not alone this is a Common practice with this company . Avoid hiring from them or at least demand a hand over before and after the hire , take photos . Probably won’t stop them taking your money from your account . There are plenty of of other decent reputable companies out there
UPDATE
Just to say photos did not evidence the vehicle and you can only be out of pocket where damage had actually occurred and in this instance there was no damage
10 de março de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Colin,
Thank you for your feedback.
To clarify, we sent you all the photos taken before and after your hire — including clear images of the vehicle’s registration plate — so you could verify that the car in the photos is the same one you collected. The time and date stamps on those images show they were taken in succession. These photos confirm that the damage in question was not present when the vehicle was hired to you.
We also want to be very clear that we do not financially benefit from damage charges. We provide you with the invoice from the independent repair company and charge only the amount required to repair the vehicle. In fact, damage costs us money, as the vehicle cannot be rented out while it is being repaired.
UPDATE: I looked at photos, there was clear damage to the vehicle. We can't repair something that was not damaged. An invoice from the repairer was sent to you itemising the charges to repair the vehicle.
Kind regards,
Ezi Car Rental Team
Avoid at all costs!
We booked via booking.com. It was not clear that roadside recovery isn’t included properly in your booking. Apparently if you book via their website it’s an upsell.
When we collected the car they didn’t mention this to us, no upsell option either.
The car we rented was extremely basic, not by choice. A Toyota yari cross, not really a car that Can be used comfortably around NZ as it can barely do the hills let alone the range for fuel which is needed in most parts.
Customer service was extremely lacking and a shambles, with inconsistent messages around extra fees we may or may not be charged for using their road side assistance service.
Wouldn’t recommend at all - I really wish we’d booked with someone else as they added more stress to our trip than required
11 de março de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Rebecca,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience felt stressful, and we appreciate the opportunity to clarify a few important points for future travellers reading this.
Roadside assistance is always available through our dedicated phone line, and when you call that number the automated message clearly states that there may be a fee depending on the situation. This applies regardless of where the booking was made. We are not Booking.com, and if their platform does not display certain optional add-ons, that does not remove the standard conditions of our service.
It’s also important to note that no car rental company in New Zealand provides free roadside assistance for non‑mechanical issues unless full cover insurance is purchased. In your case, full cover was not selected, which is why the AA callout incurred a charge.
From what we understand, the frustration you experienced may have resulted from several unexpected events: the ferry cancellation, running out of fuel, and then needing to call the AA—which does carry a fee in those circumstances. Additionally, the vehicle was being driven by someone not listed as an additional driver, which is not permitted under the rental agreement and can affect how support services are provided.
Regarding the vehicle, the Toyota Yaris Cross is a modern, reliable compact SUV widely used across New Zealand. While it may not match the power of larger models, it is fully capable of handling NZ roads when driven within its intended specifications.
We hope the remainder of your travels went smoother.
Kind regards,
Ezi Car Rental Team
TAKE DETAILED BEFORE PHOTOS!!!
Had a seamless experience with Ezi until I returned the vehicle and was charged for damage that was already there before I collected the car. There was no grace period to allow for discussion around the damage, a charge was almost instantly placed on my credit card… THANKFULLY I’d taken pics of the vehicle, and the damage was very obviously there. This is criminal, I believe if you don’t take out their insurance cover (I had my own travel policy which covered the excess), they use you to pay for damage versus making a claim against their own insurers. In their favour, they’ve admitted fault and apparently the money is being refunded. Don’t drive away until you’ve taken detailed photos and videos of every last square inch of the vehicle.
1 de março de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello AM,
Thank you for your review. We’re glad the rental itself went smoothly, and we appreciate you acknowledging that the matter was resolved and your refund is being processed.
We do, however, need to correct some of the assumptions made in your comments.
The team member who inspects returned vehicles is not aware of whether a customer has purchased our insurance or is relying on their own policy. They are not at a computer, nor do they have access to that information during the return process. Their role is simply to accept the keys, look over the vehicle, take photos, and drive it to our wash bay. Because of this, it is impossible for them to make decisions based on a customer’s insurance choice.
In this instance, a human error occurred during the assessment, and we sincerely apologise for that. As soon as your photos were reviewed, it was clear the damage was pre‑existing, and the charge was reversed promptly.
We welcome feedback, but it is important to avoid speculation that suggests intentional wrongdoing. Accusations that our team would deliberately charge customers based on their insurance choices are incorrect and unfair.
We appreciate you taking the time to document the vehicle at pickup—this is good practice for any rental—and we’re pleased the situation was resolved quickly. If you’d like to discuss anything further, our team is always here to help.
Kind regards,
Ezi Car Rental Team
Contact centre incredibly unhelpful in regards to flight delays
I am very unsatisfied around the communication for my car rental with the call center.
I was flying from Auckland to Nelson, my flight kept getting delayed. I communicated the delays several times with the call center, and they also had my flight details. Items I am dissatisfied with:
- I got told despite the call center closing at 8pm, and the Nelson car pick up closing at 8:30pm there was no way to communicate with them directly.
- I got told that the Nelson location would "probably" be still open when I got there, if my flight was delayed after 8:30pm. I asked if there was anyway to confirm this, I got told no. I asked if there was any way for a contactless pick up, I got told no. I asked again multiple times if there was any way to confirm if they would wait any time after 8:30pm and the only answer I got was "probably". It was incredibly stressful.
- I asked what my options were (for example if my flight was delayed for 10+ minutes after the pick up closed) and I got told that if it wasn't open (which they couldn't confirm) there were no options and that I can pick the car up the next day. I communicated I had no where to stay, and I got told there was nothing they could do.
When I landed in Nelson at 8:20pm, I rushed over to the pick up and the lady there was lovely. BUT - all I did at that pick up was show my license (which you already), pay the deposit (which could have been done prior or on the phone), sign another form (which could have been done prior) and she handed me the keys. There was no inspection of the car or any reason to indicate why it could not have been a contactless pick up.
I'm really confused why the entire situation needed to be so stressful - why I couldn't have a confirmed time that the Nelson pick up would wait if my flight was delayed (like we were only talking 10-30 minutes, not hours), or why contactless pick up couldn't have been arranged. Very disappointed with how the call center handled it, even the wording that was used could have given me a little bit of confidence but it did not.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Siobhan,
Thank you for sharing this — I’m really sorry the experience felt so stressful, especially when you were already dealing with flight delays. I want to look into exactly what happened on the call and why the information you received felt uncertain or unhelpful.
Before I can investigate properly, could you share your booking number? That will let me listen to the call, review the timeline, and understand where the communication broke down.
A few points I can clarify straight away:
We don’t offer contactless pick‑ups. We’re required to verify the identity of the person collecting the vehicle in person, and we don’t take payment online — the physical card needs to be present so it can be tokenised for the bond.
Because of those requirements, the team can’t pre‑complete the rental or leave keys out unattended, even if the process at the counter feels quick.
Once you send the booking number, I’ll review the call and follow up with you with a full explanation.
Kind regards,
Ezi Car Rental Team
EDITED: Thank you for sending your rental agreement number. I listened to the three calls you made. The agent advised you that she contacted the branch, and they confirmed that they will wait for this delayed flight. I understand that the flight kept delaying which made you nervous. However, the agent also advised you that if there were not going to wait any longer, that they would contact you to let you know as they cannot wait indefinitely. I'm pleased to hear that your flight arrived before it came to that.
WARNING: Ezi NZ Charging for Damage Using Photos Taken BEFORE Reservation
I am appalled by the lack of integrity at Ezi Car Rental. I have been attempting to resolve a disputed damage claim (Ref: QU162929) since November 8, 2025, but my requests for supervisor review have been ignored for months. Ezi is now issuing a 'Final Demand' based on 'before' photos that were taken before I even made the reservation, 8 hours prior to my pickup, and at a different location. I picked the car up at night in a snowstorm; their daylight photos from another site are legally worthless. It is obvious that one of their employees caused the damage and then tried to pin it on a customer for an exorbitant charge. When I requested they simply wipe the 'damage' with a washcloth to prove it was just dirt, they ignored me and authorized thousands of dollars of repairs instead. If this is how Toyota New Zealand allows their rental brand to treat customers, I am taking this directly to the Motor Vehicle Disputes Tribunal. Utterly dishonest and unprofessional.
RESPONSE TO OWNER: You mention 'evidence,' yet you have failed for three months to explain why your 'before' photos were taken BEFORE my reservation existed, 8 hours prior to pickup, and at a different location. American Express Platinum has already investigated this matter and granted a chargeback in my favor, finding your evidence insufficient. I initiated that chargeback because you ignored my correspondence for months while your supervisor ceased communication. If you are 'proceeding through the courts,' I welcome it. I look forward to presenting the metadata of your Daylight photos to a Tribunal Adjudicator to prove they do not represent the vehicle's condition at my Nighttime/Snowstorm pickup. I request you preserve all GPS and transit logs for the car during that 8-hour gap for the Tribunal hearing.
I look forward to the Tribunal exposing these misleading business practices to the New Zealand public.
8 de novembro de 2025
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Samuel,
We have already provided evidence of the damage. You were informed that any difference after assessment would be refunded. Instead, you initiated a chargeback. The matter is now proceeding through the courts for non‑payment and vehicle damage. As this is under legal review, no further correspondence is required.
Kind regards,
Ezi Car Rental Team
Reply: We are in contact with American Express providing them with our documentation and photos. Further to this, they will also be provided through the Tribunal.
Worst company, Hidden costs.
Worst company! Misleading and hidden fees! Payed for our rental and on pick up there were hidden fees to pay on top! Over 400 dollars extra we weren't prepared to pay as we were not made aware of this when booking. Unbelievable company can run like this. All cost should be noted and not hidden from customers. Very dodgy, very rude! Absolutely ruined our holiday.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Jemima,
Your booking was made through a third‑party site, which clearly states the $400 security bond is required for all hires with us. This information is also included in the confirmation you received. The bond is not an extra fee — it’s a hold on your account that gets released at the end of the rental. Nothing was hidden or added outside the terms you agreed to.
Kind regards,
Ezi Car Rental Team
App is ok....
App is ok..... but I haven'.received any rewards when said I.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hi Charleen.
We don't have an app or rewards. Is this review for another rental car company?
Kind regards,
Ezi Car Rental
I would not use Ezi Car Rental NZ…
I would not use Ezi Car Rental NZ again. We rented a car for two weeks from Auckland to Christchurch, but when we got to Wellington to catch the ferry to the South Island the ferry had broken down. There were no free spots for weeks. So I rang Ezi Car and asked what they recommended. They told me I could return the car to Wellington airport and they would refund the 8 unused days. So I returned and got an uber back to my hotel (not cheap). We then got a passenger ferry over and re-rented a car on the South Island (through a different company since they had none available near where the ferry gets in). We had already paid the two weeks and only used 6 days. But now Ezi Car refuses to re-imburse us for the 8 days and say we should have bought travel insurance. Please, do yourself a favor and choose a different rental company and not one that tells you straight up lies.
10 de janeiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Daniel,
Thank you for taking the time to share your feedback. We’re sorry to hear about the disruption to your travel plans — we understand how frustrating the ferry cancellation must have been.
After reviewing the call recording and your booking details, we can confirm that your reservation and payment were made through Booking.com. . As our agent explained during the call, refunds for unused days must be handled directly by the third‑party provider you booked with. We also advised that if Booking.com required any information or confirmation from us to support your claim, we would be more than happy to provide it.
Unfortunately, the ferry breakdown is an event outside of our control, and under the terms of the signed rental agreement, we are not liable to refund unused days in these circumstances. This is exactly the type of situation where travel insurance is designed to assist, especially when a third‑party booking platform is involved.
If you would like a copy of the call recording for your records or to support your discussions with Booking.com or your insurer, we can provide that — just let us know.
We genuinely regret that your experience didn’t meet your expectations and hope the rest of your trip in New Zealand was enjoyable.
Kind regards,
Ezi Car Rental Team
Beware of Return Time Ploy used to charge extra
I am sorry to have to put this as I had used EZI Car before and on this second rental , the actual car and booking process had been smooth.
I booked a car for SEVEN days and the Rental Agreement I was sent on the pick up day clearly stated 09:00 as the RETURN time.
Even though I returned it before this time I was charged a WHOLE EXTRA DAY which according to EZI car was because the pick up time had been 06:30. This was not made clear and I feel that stating a RETURN Time on the agreement is misleading and dare I say it, a ploy to charge an extra day.
23 de janeiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Branavan,
Thank you for sharing your feedback. We’re pleased to hear that the vehicle and booking process met your expectations, and we’re sorry that the return‑time aspect of your rental caused frustration.
All car rental companies charge on a 24‑hour basis, and the hire period is calculated from the actual time the vehicle is collected. In this case, the rental began at 06:30, so the seven‑day period concluded at 06:30 on the return date. We do offer a one‑hour grace period, but the vehicle was returned outside of this window, which automatically triggered an additional day’s charge.
Our contract reflects the exact times agreed for the duration of the hire. If you were going to return the vehicle later than the contracted time, you were welcome to contact us beforehand. We would have been able to advise you of any additional costs for the extra hours the vehicle was used outside of the agreed period.
Kind regards,
Ezi Car Rental Team
Final invoice takes forever
The pickup was easy. The car was brand new but the Corolla doesn't even have space for 2 big backoacks in the trunk. For 3 people i wouldn't recommend this size. I had a scrape on the front of the car. It's alroght to charge me for it, but it's been over a month now and they still say the car is in the repair workshop. I actually don't believe that a minor optical issue takes this long to get repaired. I really need the final invoice for my third time insurance, because 3000$ for a scrape is way too much!
23 de dezembro de 2025
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Jean,
Thank you for taking the time to share your feedback. We’re glad to hear the pickup process went smoothly, though we’re sorry the Corolla didn’t meet your space expectations for your group size.
Regarding the damage charge, we completely understand your concern. Our process is to collect the excess upfront and then refund the difference once the final repair invoice arrives, should the actual cost be lower than the amount collected. Unfortunately, panel beaters can take up to nine weeks to provide a completed invoice, even for minor cosmetic repairs, which is why the final documentation has not yet been issued.
We know this delay is frustrating, especially when you need the invoice for your third‑party insurance, and we appreciate your patience while the workshop completes their part. As soon as the invoice is received, we’ll process any applicable refund immediately and send the documentation through.
Kind regards,
Ezi Car Rental Team
Never trusting poorly rated site ever…
Never trusting poorly rated site ever again. Seems like every customer here has had some kind of negative experience. Well for me it was a bit of everything. Delays. Horribly cleaned. And overpriced. Listen to my review. It isn't worth it.
14 de janeiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Jonas,
Thank you for sharing your thoughts. We take all feedback seriously, but it’s important to clarify that Ezi Car Rental is consistently rated as one of New Zealand’s top local rental providers. Across major platforms, many of our branches hold 4‑plus star averages, supported by thousands of positive reviews from customers who value our service, fleet quality, and nationwide network.
Your experience doesn’t reflect the standard that the majority of our customers report, so we’d like to look into what happened in detail. To do that, we need your rental agreement number so our team can investigate the specifics of your booking.
Once we have that information, we can review the situation properly and address any issues directly.
Kind regards,
Amie
Total rip off! The lies!!
Booked and paid for a HYBRID car... didn't get one when e returned car I asked for the difference in price to be refunded they LIED saying I cancelled and rebooked normal car! Which was total bs as we always book hybrid cars. They never sent our booking confirmation we signed on arrival... everything magically now says non-hybrid and tried to tell me they were the same price!! TOTAL RIP OFFS! Also beware no documents tell you they charge a ludicrous credit card fee of 2.5% disgusting!!! AVOID THIS COMPANY!
Do not believe the lies in the response!
14 de janeiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Kevin,
We’re disappointed by your comments, especially as they contradict the documented facts of your booking. You were provided with a hybrid vehicle, along with the signed rental agreement and the terms and conditions that clearly outline the standard credit card surcharge applied by all major rental companies. You had a 3rd party booking that was cancelled and you rebooked directly with us. Both reservations are for the same class of vehicles. We do not offer petrol vehicles in the class you reserved. All evidence supporting this was supplied to you.
If you would like us to review anything further, we’re happy to do so, but the information provided to you is accurate.
Reply: Evidence has been supplied to you. If I have missed anything, please request it.
Regards,
Ezi Car Rental Team
I will NOT use Ezi Car Rental again
I will NOT use Ezi Car Rental again. I have used them monthly over the past 10 months from Auckland Domestic Airport Branch and, when things go smoothly, they provide OK service and their vehicles are acceptable. However, if you have even a minor issue their customer service ceases to exit. I rented a vehicle with numerous minor scratches and dents which were all recorded. Upon returning the vehicle Ezi claimed I had added another minor scratch which I did not accept liability for. Ezi debited my credit card with $6,000.00 to cover this damage but would not/could not give me any real proof that I had caused the damage. After three months Ezi charged me to repair all of the damage to the vehicle despite many e-mails from me requesting more information. I have now had to issue a STOP notification so they do not have access to my credit card and I am now preparing to engage the Insurance Ombudsman to get this resolved.
My advice is to steer well clear of Ezi Car Rental. This has been a terrible reflection on the TOYOTA Brand.
In answer to the response from Ezi.....
None of your kind words change the fact that Ezi has never offered me the information I requested, never responded to the fact that I have not admitted liability and cannot do so until I have satisfactory evidence (not just Ezi's decision that I was at fault) and does not change the fact that you billed me for the total repair to ALL damage to the car which you seem happy to apologise for now after I posted this review.
I am totally underwhelmed and cannot/will not recommend Ezi to anyone. Sad state of affairs for the great TOYOTA brand!
13 de novembro de 2025
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Baz,
Thank you for taking the time to share your feedback. We’re sorry to hear how frustrated you’ve felt throughout this process, and we understand how disappointing this situation has been for you.
We do want to clarify that while you were initially charged in error, that amount was fully reversed and refunded back to you as soon as the mistake was identified. The only charge that remains is for the new damage that was not present prior to your hire, which was documented at the time of return.
All supporting material — including the pre‑hire condition report, return‑time photos, damage assessment, repair invoice, and all related documentation — has been provided to you so you can clearly see the basis of the charge.
We appreciate that this has been a difficult experience, and we’re sorry that it has impacted your view of our service. If you require any further documents or clarification for your next steps, we’re more than willing to assist.
Kind regards,
Ezi Car Rental Team
Terrible customer service, no straight answer given
Terrible customer service!!!! Upon returning our car, they took out an extra charge, when we questioned it they said it was a mistake charge and will be released back to our bank account. When I emailed again asking about the payment we have been given a different answer and they are blaming the charge on our bank. And still waiting for our bond to come back
9 de janeiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hi Amy,
Actually, it wasn't a double charge. There was an authorisation of two amounts equalling the cost of the excess. Those charges confirmed into one charge and the authorisations fell off. You can confirm this with your bank.
If you have any further questions, please email us at bookings@ezicarrental.co.nz.
Kind regards,
Ezi Car Rental Team
Best and EZI-est car rental EVER!
Absolutely hands down the EASIEST car rental I have ever had in my life! No delays, no nonsense: just arrive, state your name and provide driver's license, get the paperwork and off you go! You check the state of the vehicle on a circle check and note any issues prior to leaving (just use your cell phone) and you're off!
13 de dezembro de 2025
Avaliação não solicitada
Resposta de Ezi Car Rental
Hi Victoria,
Thank you so much for your wonderful 5‑star review! Your kind words mean a lot, and it’s fantastic to hear that the process felt smooth and effortless from start to finish. Knowing you had such an easy, stress‑free experience truly makes our day. If your travels bring you back our way, we’d be delighted to welcome you again.
Kind regards,
Ezi Car Rental Team
My hubby rented a car with Ezi Car and…
My hubby rented a car with Ezi Car and it’s been a complete pack of crock. The staff couldn’t be bothered tending to customers off an international flight who were outside the office 10 minutes before their opening time but they sat at their desks and called out that they were not open and people had to wait. Piss poor customer service. When you’ve come off a 7 hour flight thru the night you just want to get on the road. But these knobs sat around chatting until
well after 6
We got the tiniest stone chip in the windscreen and they’re charging $1700 to hubby’s credit card. Rip off pricks!!
Book your rental with any other company but these guys, they are an absolute rip off, fair dinkum. In fact Alamo Car rentals leave these idiots for dead. The staff at Alamo are so friendly and obliging , give Ezi rentals a miss and save yourself the drama.
2 de janeiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Carol,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience — it’s certainly not the level of service we aim to provide, and I understand how frustrating this must have been, especially after a long international flight.
I’d like to look into this situation in detail, including the windscreen charge you mentioned, but I’m unable to locate a booking under the information provided. When you have a moment, could you please share the booking number or the name it was made under so I can review what happened and follow up appropriately?
I appreciate you bringing this to our attention, and I’m keen to investigate this properly for you.
Kind regards,
Ezi Car Rental Team
EZI car rentals not customer oriented.
I was highly disappointed to be sitting at the door of EZI car rentals at 5:45 am after a 6.5 hour flight from Perth because their opening time is 06:00, to have tired pre booked and paid family and other customers sitting outside a fully manned reception office area with the door locked is rude and inconsiderate of the obligations in a service industry to say the least.
Be aware of the insurance fine print, you’re not covered for virtually anything other than the engine, transmission and differential’s, windscreen and paint stone chips.
I have had nz$1644:00 deducted from my account for a stone chip half the size of a match head, and when I queried it, was told that’s what it will cost for full replacement if at the whim of the repair shop the chip is not repaired with other technologies such as resins etc, so I advise extreme caution when dealing with EZI car rentals as it turns out they’re a subsidiary/ branch of Toyota NZ.
Poor service and a rip off in comparison with the likes Budget rent a car and Hertz etc.
2 de janeiro de 2026
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Allan,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience — it’s certainly not the level of service we aim to provide, and I understand how frustrating this must have been, especially after a long international flight.
Regarding your early arrival, our team begins serving customers from our advertised opening time of 6:00am. We understand how tiring early-morning travel can be, and we’re sorry for any frustration caused while you waited for the branch to open.
On the matter of the excess charge, we want to reassure you that our process is not to charge customers for a full replacement by default. As outlined in our rental agreement, we collect the excess amount upfront until we receive the final repair cost. If the repair is less than the excess, we refund the difference. In your case, the repair for the stone chip was $138.99, and the remaining balance was refunded back to you once the invoice was received.
We understand that unexpected charges are never pleasant, but we do follow this process to ensure transparency and fairness for all customers.
Thank you again for your feedback. We’re always working to improve our service, and your comments help us do that. If you’d like to discuss anything further, our team is happy to help.
Kind regards,
Ezi Car Rental Team
Got overcharged more than 800 pounds…
Got overcharged more than 800 pounds without any notice. No communication.
When asked they send very poor images saying there was a small chip in windscreen.
However no one came to hand in the car on arrival or checjed it after we handed it in which we asked for.
Please avoid this company.
22 de dezembro de 2025
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Akemy,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience, and I’d really like the opportunity to look into this in detail for you. Could you please provide your booking reference so I can investigate what happened?
Windscreen replacements can unfortunately be costly, especially on modern vehicles. Many windscreens now contain built‑in sensors, cameras, and heating elements that require specialist parts and recalibration, which significantly increases the price of the repair. That said, we always aim to be transparent and fair.
If the final repair cost is lower than the excess amount charged, we will refund the difference back to you. Once I have your booking details, I can review the case fully and ensure everything has been handled correctly.
I look forward to resolving this for you.
Kind regards,
Ezi Car Rental Team
MisrepresentationAnd con job on insurance …
The car was ok but the lady at the counter did a con job and made my by additional insurance by misrepresenting facts . They resort to this kind of unethical practices to make extra money over and above the agreed rental . Very poor business ethics
13 de dezembro de 2025
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Ramesh,
Thank you for sharing your feedback. We take comments like yours seriously and want to clarify how our process works.
Our team cannot and does not force any customer to purchase additional insurance. At the time of rental, we explain the optional coverage, the potential costs associated with vehicle damage, and the customer’s responsibility with or without insurance. This information is provided so each renter can make an informed decision based on their own preferences and risk tolerance.
We understand that these conversations can sometimes feel pressured, and we’re sorry if the explanation came across that way. However, the insurance was only added after it was discussed and agreed to at the counter.
Kind regards,
Ezi Car Rental Team
Charged extra for fuel not used
Good price, nice car, but expensive to run and charged for fuel I did not use. Booked a Ford Puma hybrid for 9 days. When picking up was told it needs 95 premium fuel which I was not warned about when booking. The Puma's fuel economy was not great and did not make up or the more expensive fuel. It averaged 16 km/l, whereas I previously hired a Toyota Corolla hybrid which got over 20 km/l and used 91 normal fuel. Before returning the car I refilled it to to the brim at Z Miramar and drove it straight back to Ezi (2.4 km). After returning the car I initially received a rental agreement showing I returned the car with full fuel and there were no fees. 2 hours later they sent me another rental agreement and charged me for 2.6 litres of fuel. They claim they had to put in 2.6 litres to fill the tank. This can only have been possible if the car was driven after I dropped it off and used more fuel, if they held the fuel nozzle right at the end of the filling neck to squeeze in as much fuel as they could, it off they filled a different car and charged me incorrectly. They have not been sympathetic when I questioned this and claim I have to pay a high rate for the fuel they claim to have put in. In future I recommend getting a photo of the full fuel guage when you return the car and the milage to avoid any disputes.
23 de dezembro de 2025
Avaliação não solicitada
Resposta de Ezi Car Rental
Hello Roy,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns regarding the fuel charge and the experience with the vehicle’s fuel requirements.
To properly investigate this matter, we do need your booking number. This allows us to review the full rental record, including the timestamped before‑and‑after photos we take of every vehicle on return. Our Geotab system also provides an automated reading of the fuel level when the vehicle is checked in, and in this case it indicated that the tank was not full, which is why a top‑up was required.
Once we have your booking number, we can look into the details and provide a clear explanation of what occurred. Thank you again for bringing this to our attention. I can review the case further as soon as you share the booking reference.
Kind regards,
Ezi Car Rental Team
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