Hassle free online purchase, guitar was the best price on the Internet. I needed a 2nd guitar and the Jet350 was my choice, definitely not a budget instrument but a well made guitar that suited my budget. Bought Monday and arrived Tuesday. Set up with my preferred strings as well. Called the shop and they were very accommodating and happy to help. The guitar arrived well packaged and played faultless out of the box. My first experience with Merchant City Music but definitely not my last.