Disgusted After supporting this charity for a…
After supporting this charity for a number of years I was absolutely disgusted by the way I was treated when there van arrived to collect a large selection of extremely good furniture that we had offered too them. The introduction from the driver that he was desperate to urinate and where was the toilet to then suggesting we only take new furniture as we have to sell it in the shop was totally disrespectful to both myself and my wife. Absolute no consideration for the peoples feelings that we’re donating perfectly good items to the charity. This experience has left me certain that I will no
longer be submitting to the charity in the future
Resposta de British Heart Foundation Furniture & Electrical Stores
Hello Trevor,
Thank you for taking the time to leave us a review. We're deeply sorry to hear about your experience with our free furniture and electrical collection service. We expect our drivers to represent our values and display our gratitude for the generous donation offers we receive at all times. While we ask for items we receive to be in a good, clean, saleable condition and it can vary between our stores as to which items they can accept at any given time, we do not require items to be brand new, and we apologise that this was not the information given to you on this occasion. If you would like for us to look into this further for you, please don't hesitate to get in touch with our Customer Care Team on 0300 330 3322 (Monday to Friday, 9am-5pm).
Kind regards,
Lux