trevor

First class service helpful and friendly people

Absolutely first class service, the response to emails was both polite and efficient answering all the questions I asked regarding the correct refills.
Would highly recommend this company

After supporting this charity for a number of years I was absolutely disgusted by the way I was treated when there van arrived to collect a large selection of extremely good furniture that we had offered too them. The introduction from the driver that he was desperate to urinate and where was the toilet to then suggesting we only take new furniture as we have to sell it in the shop was totally disrespectful to both myself and my wife. Absolute no consideration for the peoples feelings that we’re donating perfectly good items to the charity. This experience has left me certain that I will no
longer be submitting to the charity in the future

Satisfactory

The operator seemed to have little interest in my not at fault claim that has now been outstanding for over a year

Easy access to digital online services

Good interaction with staff really helpful

First class service delivered early accurate tracking

The dentist who has been our regular practitioner for a number of years has always been extremely professional and understanding of patient needs and anxieties, His manner and ability to impart good advice and understanding of any issues that arise is well received.

Polite and informative member of staff whose helpful nature was reassuring

The organisation of booking the site was both well informed and straightforward

My recent experience and dealings with KLM has been both the most frustrating and disappointing I have ever experiences in a lifetime of travel. The customer service they offer appears to have been intentionally designed to ensure that you don't pursue any issue that you may wish to raise.
My request for reimbursement for monies outstanding for pre booked seats on a flight that KLM cancelled should have been a simple task.
However this has not been the case, after an eight page documented dialogue on What's App and over twenty emails and a considerable amount of time with the customer service department of KLM, requesting that we be reimbursed to the credit card for the amounts paid for the seating, it was not forthcoming.
We were told, we must provide evidence and detailed, name, address, telephone number flight details a specimen signature, proof of identity with either a copy of driving licence or passport and full bank account details.
This was queried and once again requested that the outstanding monies be paid back onto the original credit card.
I raised a concern regarding the amount of personal information that was being sent to a call centre but I was told that that until this information was received the claim would be put on hold.
The requested quantity of personal data would appear to contradict the personal data protection act and its over use policy, "requesting only what is necessary". After providing all the evidence requested to the KLM call centre, the monies outstanding were finally paid directly back onto the credit card that the seats had been initially purchased.

None of the data that was requested by the KLM call centre was necessary to have the monies reimbursed.

I would strongly advise any one considering flying with KLM should be aware of the issues that have been raised on previous and future reviews of KLM.

Poor service parcel left outside in inclement weather on just arterial road. Parcel clearly marked as containing electrical equipment