We placed an order on the 26th of January for a click and collect item. Click and collect items, as stated are supposed to arrive at the store within four working days.

Around one week after we ordered, we had received no email to say the order was ready to collect, so I contacted The Works customer service just to be told, sorry for the delay, and that they would resend the item.

We were provided a tracking number for the second item from Evri. Evri are so incompetent that they tried on two occasions to deliver to the local Works store after their hours of trading.

We contacted customer service around 5 days ago, and they said they had contacted Evri, and that they were awaiting a reply back from Evri.

It is now one week after the last tracking update from Evri, so I decided to recontact The Works customer service, just to be told:

"Thank you for your email

We have investigated this with the couriers Evri and they have confirmed that your order has been lost in transit.

As this is the only courier company that we use we have issued a full refund.

We sincerely apologise."

Now it took me to contact The Works to find this information out, even though The Works knew this information going by the wording of their email.

This was the first (and it will definitely be the last) click and collect experience from The Works.

The Works please ditch Evri as your delivery partner, as they are incompetent and treat parcels like dirt, and also, the Evri employees in my area are known to steal and open and remove items, and then dump the empty boxes, and also when they can be bothered to deliver them, they dump your parcel on your doorstep, and class this as being delivered, even though anyone passing by could pick up your parcel and steal it!