Click and Collect from Trafford Centre store. Member of staff was very pleasant and retrieved the parcels promptly. Issue is with the returns process. Tried the items on at the time and needed to return one. Have to return online even though in store. Other stores including Next & M&S just scan the barcode, process the order and you get an immediate receipt. The online returns process didn’t work first time and took me back to the start. The process is too long, asking what was wrong etc. I asked for a receipt and was told one would be emailed to me within 48 hours. No proof of the return provided at the time, poor. Please improve this process.