MR

margaret rutter

Reino Unido

Avaliações

Avaliação sobre Vision Direct

Avaliação sobre knowhow.com

Avaliado com 1 de um total de 5 estrelas

Washing machine fault

I have recently had a fault with my Hoover washing machine which is just over a year old.
I have paid extra for product support, which to be honest is a farce. Firstly it is almost impossible to get through to someone on the helpline to log the fault. I tried for well over an hour and kept getting cut off. I eventually managed to speak to someone to log the fault and was told I'd have to wait 7 days for an engineer. This service is totally diabolical, I am an engineer myself in the printer industry and if I supplied my customers with this kind of shoddy service it wouldn't be long until I had none left.
I will not be purchasing any item or service from this group of companies again .

4 de janeiro de 2016
Avaliação não solicitada

Resposta de knowhow.com

Hi Margaret,

I am sorry to hear of the difficulties that you have encountered whilst booking a repair on your washing machine, also with the time until the first visit.

So that I can look into your case, could I kindly ask that you send your full address to me at proactivecareteam@dixonscarphone.com , quoting reference KH 60 margaret rutter, along with a copy of the original post and I will look into matters.

Kindest regards

Richard

Proactive Care Team

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