Sarah Moore

Hi Sarah,

Thank you so much for taking the time to leave such a lovely review, it really does mean a lot to us.

We're so pleased your three spaniels are enjoying their food and looking in such fab condition already! Moving to a new raw food provider can feel like a big step, especially when you're still fairly new to raw feeding, so we're really glad we've been able to help make the transition smooth and reassuring.

If you ever need anything at all, whether it's feeding advice, order queries or just a bit of guidance, we're always here.

Thank you again for the recommendation and for choosing us for your dogs 🐾

Team Mersey Raw

Hello Sarah Moore

Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Sophie will really appreciate your feedback.

If you have any questions in the future, please don't hesitate to contact us.

Kind regards
Shane
Customer Service Team

Thank you for feedback and we're so sorry to hear of your experience. We can see this was your first order with us and this is so frustrating to see that the delivery was attempted more than once and didn't arrive with you frozen.

We will be taking your feedback and using this internally to help improve on our services.

Natures Menu 💚

Hi Sarah,

Thank you for your amazing feedback.

We love the fact that we are able to suprise you each month with a new selection from your Personal Shopper and hope to continue doing so in the future.

Have a lovely day

Hi Sarah, we're so sorry to hear of your loss, and honoured that when you felt able to look for a companion for Tammy you looked to us. It means such a lot that after our team felt that your initial choice for a companion might not be the best possible match, you were interested in getting to know Wesley. It's amazing to hear the bond that he and Tammy have, and the impact he has had on your lives; we hope that you know too the brilliant impact you have had on his life. We're glad that you know that if you ever need any tips for Wesley's enthusiasm in greeting the world that we are just at the end of the phone, and hope that you all enjoy lots of happy times together!

Hi Sarah, thank you so much for getting in touch about your experience adopting with us. We're always incredibly mindful of needing to do the right thing by any pets already in a home, especially after the sad loss of a treasured companion, and we're really glad to hear that the team at Leeds were able to do the best by all involved. We hope everyone continues to settle in well together, and that you all enjoy many happy times.