Mr colin thompson

After spending a long time on line looking for my prefect acoustic guitar I contacted Merchant City Music. After a number of messages and pictures I finally picked my guitar. It has to be noted that the delivery was outstanding. However, the guitar was not to my high standards. More emails and pictures followed and the guitar was returned and a different one sent. Yet another excellent delivery. This time the guitar did float my boat, very well made and plays perfectly.
The staff were so, so helpful and spent as much time with me as I needed, without pressure of purchase. Their knowledge of the guitars is excellent. I’ve a feeling I’ll be buying from them again.
Colin T

Would highly recommend this company - from our first contact enquiry to delivery. No hard sell, just helpful, informative staff. Answered all our techy questions and gave us confidence to order product despite having another supplier more local to us. Swift delivery, beautiful quality product. Not many firms are this good, would definitely buy from again!
Mrs T

We asked for some assistance in selecting a set of irons, and were shown into the booth. After almost an hour I chose my clubs and another 45mins my friend chose his.
The service we received was second to none.. very helpful, friendly and knowledgeable.. we were never pressured into buying, or hurried.
We are both over the moon with the service and the clubs..

The doors and frame arrived as scheduled 10th Dec. 2025. However the delivery message I received had no reference to Leader or my order. I thought it might be scam.
Doors were packaged well with corner padding. The quality of the doors is excellent,, great finish.
The frame however was poorly wrapped in thin padding and clingfilm. Of the five pieces of frame, four of them had damage. Being fully finished it has been impossible to hide the damage.
I contacted Leader and accepted a £20 refund to help cover repair costs.
However, I am still waiting for that refund.
I have had numerous emails about leaving a review though, so here it is.
A little more care in transit and better protection around the frame could have solved all of this issue.

I have bought from Gak a few times now online and had excellent service. With my latest purchase purchase however I had the privilege of visiting the shop in person. I would recommend to anyone to visit this amazing shop. The staff are helpful and genuinely interested in making your visit an experience to remember. The variety of guitars is unbelievable, whatever your taste is, they have something to make you smile.
Although I live over 300 miles away I consider it my favourite music shop and will certainly be visiting it again.

Here is a well thought out and well organised website that is easy to navigate through. Parts are found easily and prices are obvious with no hidden charges. What you see is what you get.
Delivery is really quick and communications are excellent.
Products that I have had are good quality and fit perfectly.
There is also help at hand with fitting if you should find the need. (although I have not yet)
Can't really ask for more.