James Yeates

If I had a choice of couriers when placing orders it would always be DPD. Never late, never missing always reliable.

Good price and an easy process.

My fussy little Parsons Russell was driving me insane with her fussiness, the same story always, starts out strong but within a month she goes off it……. UNTIL I decided to try Marleybones, we are now nearly a year in and she still runs 100mph to her feeding spot whenever it’s breakfast or dinner time! The only gripe i have, and it’s nothing to do with the food, is the delivery cost. The packs are the same price on the Marleybones website as they are in retail stores, but then we get charged £5 for delivery on top of that, every other dog food/treat supplier offers free shipping over a certain amount, but not Marleybones. This is the only reason it’s not 5 stars.

UPDATE

I’ve changed to 5 stars as I wasn’t aware of the £50 cap for free shipping, I was a couple of £ below this so I’ve edited my order from 4 to six week intervals with more pouches, now bringing me into free shipping territory. Thanks for the reply and letting me know this Marleybones.

I’ve been a loyal Manscaped user for a long time, owning both the Weed Whacker and The Handyman (both of which are great). However, the Lawn Mower 5.0 Ultra is a complete failure. Despite the over £100 price tag, it struggles to cut hair that my £25 Philips OneBlade handles in one pass.

Even worse than the product is the customer service. I reached out as a brand advocate to find a solution (even suggesting an exchange for a different model), but was repeatedly given scripted 'go back to the retailer' responses.

If you're a fan of their other tools, stay away from the 5.0 Ultra—it’s not fit for purpose and the brand doesn't stand behind its premium products anymore. Will be taking this to Boots for a formal Consumer Rights Act return.

UPDATE: Manscaped replied below asking me to contact them, but I have already been in an email chain with their support team for hours. They have repeatedly refused to help and told me to go to Boots. Their public reply here is performative and does not match their private refusal to help a loyal customer.

UPDATE 2: After escalating the issue and sharing my experience here, Manscaped management has reached out and offered a one-time goodwill replacement. While I am still disappointed that it took this much effort and a public review to get a resolution for a premium product, I appreciate the brand finally stepping up to make things right. I am currently waiting for the replacement to ship and will update further once the matter is fully resolved.

FINAL UPDATE: Manscaped have followed through on their offer and a replacement unit is now in transit via Royal Mail. While the initial support experience was difficult, I am pleased that the management team eventually stepped in to provide a solution. I appreciate them standing behind their brand.

Since the introduction of the new materials, The products are no longer fit for service.

Cheap, flimsy and break. My first set broke within one day, second set within two months and I’m now on my third set and final guarantee claim. I have no faith in these lasting any amount of time.

Garry was on time, efficient and sorted out the situation very quickly with good communication, as such I’d highly recommend.