118businessdirectory Avaliações 

786
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

1 star Felt misled — £1 "verification" turns into a hidden continuous payment I signed up for a directory listing and was told I'd need to pay £1 to verify I'm a real person, and that this w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really really good customer service will 100% be coming back to them we don’t have enough good customer service provided anymore but throughly felt at ease

Avaliado com 5 de um total de 5 estrelas

Brilliant service from the Customer Service team - particularly Joshua O. Every question was quickly answered. And all actions were followed up at speed with great comms. Really impressive.

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic experience! The food arrived hot, fresh, and earlier than expected. Everything was cooked perfectly and packed with flavour. The portions were generous, and the presentation was e... Ver mais

Detalhes da empresa

  1. Serviços Administrativos

Escrito pela empresa

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

786 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(786)

213 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I have consistently found 118 to be an…

I have consistently found 118 to be an invaluable partner. Beyond providing excellent support with our company listing, they have gone above and beyond by assisting with malware issues and technical vulnerabilities I otherwise wouldn't have identified. A special thanks to Joshua, whose expertise and helpfulness have been outstanding throughout the process."

2 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID THIS COMPANY! IT USES SCAM PRACTICES

AVOID THIS COMPANY! IT USES SCAM PRACTICES
I posted a 'free listing' and was asked to pay £1 for verification, described as 'verifying you are human'. They promised to refund the £1, which they did. They sent me a few emails asking me to upgrade my account, which I did not. All the emails from them confirmed 'You are currently on the FREE BUSINESS LISTING plan.' However, yesterday I noticed they took £12 from my account without authorisation! They also keep my bank card details on their website with no option to remove them. I contacted my bank to report them. BEWARE, THIS COMPANY HAS BAD BUSINESS PRACTICES WHICH ARE ILLEGAL.

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da 118businessdirectory

Resposta da 118businessdirectory

Dear Abu

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Avaliado com 1 de um total de 5 estrelas

SCAM, SCAM, SCAM

SCAM -
These people reel you in with a 'free listing' making you pay a £1 verification, to 'verify you are human' promising it would be refunded, still not seen that money return.
But this is clearly just a scam to gain card details, because I then received an email saying I was now signed up to their Prime account and would be charged £10 per month.
Cancelled my card with the bank so hopefully won't be charged, but BEWARE of the SCAMMERS.

21 de fevereiro de 2026
Avaliação não solicitada
logotipo da 118businessdirectory

Resposta da 118businessdirectory

Dear Laura

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Here’s a brief version you can post:

*Updated 20 hours later - I received my £12 refund 😀and several emails asking me to confirm I have received it.
*Updated - I have not received any refund *Latest reply from team@118wescamyou: - As it seems you were unaware of having selected the Prime Membership plan a refund is issued. Please confirm upon receiving it.

**118 Business Directory – Be Cautious**
*Original complaint -
I was asked to provide my card details to “verify” my listing with a £1 refundable charge. Instead, I was later charged £12 without clearly consenting to any subscription, and the refund was never processed.

Despite several emails raising my concerns, they have not properly acknowledged the issue or taken action to resolve it.

If this happens to you, contact your bank immediately, request a chargeback, and consider reporting it to Action Fraud.

Very disappointing experience.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da 118businessdirectory

Resposta da 118businessdirectory

Dear Gurvinder

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Avaliado com 4 de um total de 5 estrelas

It was the ease of ordering and the…

It was the ease of ordering and the extensive variety of choice and when ordering let's say mcdonalds on just eat you get free nuggets just for ordering from just eat which is a nice little bonus so yes just eat for me.

2 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They offer you a ‘free business’…

They offer you a ‘free business’ listing and say you need to verify yourself by paying £1. Promise it’ll be refunded but I’ve still not received a refund . THEN they’ve sneakily signed you up to their premium service and use said bank details to charge you £12 a week later

8 de fevereiro de 2026
Avaliação não solicitada
logotipo da 118businessdirectory

Resposta da 118businessdirectory

Dear Keely

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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