The experience with the team was very good. The product arrived quickly as indicated. Unfortunately it wasn’t what my husband was looking for and we returned the product. The staff were very helpful a... Ver mais
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Veja o que dizem as avaliações
I ordered 4 pairs of pants and sadly they fit very poorly for waist and length. Easy process to arrange returns but disappointingly the return has to be sent to USA when the shipment arrived to me fro... Ver mais
A empresa respondeu
I was mostly impressed by the customer support, very quick and friendly. For some reason the two bonus pants were added in two sizes larger than the initial selected two pants. The fit was more baggy... Ver mais
A empresa respondeu
Product is super comfortable & having bought the shorts & now the pants, I can use them on & off the golf course I will definite using this site going forward
A empresa respondeu
3,8
Muito Bom
235 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Arrived on time and pants were a great…
Arrived on time and pants were a great fit.
10 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Ross,
Thank you for your feedback!
We're delighted to hear your order arrived on time and that the pants were a great fit. We truly appreciate your support and hope you enjoy them!
Best,
The 19thLABGOLF Team
Not Happy Jan
Similar story to previous customers. The imagery in the advertising is not what gets delivered.
also, they are sent from an address in Sydney, but when we want to return them they have to be sent to Las Vegas at more than $40. This is all on top of the fact that i had to reply three times to get an available size or colour. I feel very let down by the whole process.
17 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Kim,
We're very sorry to hear about your experience and understand your frustration. We apologize if the product did not meet your expectations and for the inconvenience caused by the return process and stock issues.
We've sent you a private message so we can look into this further and do our best to find a suitable resolution.
Best,
The 19thLABGOLF Team
Ordered the pants package
Ordered the pants package. pants are terrible quality as they say ya get what ya pay for. Last time I ever buy anything on line
15 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Graeme and Jackie Beith,
We're sorry to hear that the pants didn't meet your expectations. We always strive to provide quality products and understand how disappointing this experience has been for you.
We've sent you a direct message to see how we can help and work toward a resolution. Thank you for your feedback.
Best,
The 19thLABGOLF Team
Extremely disappointed with this brand
Extremely disappointed with this brand. The pants have absolutely no shape to them—they managed to be both way too big and way too short at the same time. To make matters worse, their returns process is completely misleading. Even though my order was shipped from within Australia, they expect me to pay international shipping to send them to a return address in the USA. Total waste of time and money.
4 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Ben,
We're sorry to hear the pants didn't meet your expectations and understand your frustration regarding the fit and return process.
We appreciate your feedback and are always looking for ways to improve.
We've sent you a direct message to assist further and find a resolution. Thank you for sharing your experience.
Best,
The 19thLABGOLF Team
I enjoy the ease of the site to order…
I enjoy the ease of the site to order but have ordered the wrong size. I ordered 30 instead of 38. I have sent emails so hopefully this is rectified and they change my order
15 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Jeff,
Thank you for your order and for reaching out!
We're glad you found the ordering process easy. No worries about the sizing mix-up—we've sent you a direct message and will do our best to update your order to the correct size before it ships.
Best,
The 19thLABGOLF Team
Quality soPoor not with buying
You got back quick enough. But you did not address the quality issue. So you will give me $20.00 off the price but I am still stuck with pants that were not made properly in the first place. To wear those pants I would look completely ridiculous. A full refund if I pay all the freight charges, so I walk away with an expense and have nothing to show for it. You tell me how you did!!
11 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi William,
We're sorry to hear that the pants did not meet your expectations. The $20 offer was intended as a goodwill gesture, not to overlook the quality concerns you raised. We have forwarded your concern to our quality control team.
We understand your frustration regarding the return shipping costs. We've sent you a private message to review your case further and see how we can help.
Thank you for your feedback.
Best,
The 19thLABGOLF Team
Another negative experience. Be careful!
This is going to sound the same as other negative reviews as its the same story...
Ordered pants, pants arrived. Ok so far...
Tried them on - waist was too large, legs too short. The cut and fit looks completely different to their advertising imagery, making me think it feels like false advertising.
Asked for a refund, offered $20 but I had to pay postage to return them to USA (AUD $42 to send). In short, it works out the same to keep them or return them.
Despite their advertising, it is definitely NOT a "Risk free experience".
Buyer beware. I won't be buying from them ever again..
I feel like I've been scammed...
14 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Allan,
We're sorry to hear that your experience didn't meet your expectations. We understand your frustration regarding the fit and the return shipping costs. Our goal is always to provide a positive experience, and we sincerely apologize that this wasn't the case for you.
We've sent you a private message to discuss this further and see how we can help resolve your concerns. Thank you for your feedback.
Best,
The 19thLABGOLF Team
After sales service
The after sales service with 19th labgolf was excellent. The review my issues and sorted them out for me no problems.
7 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Gary,
Thank you for your kind feedback!
We're so pleased to hear that our team was able to resolve your concerns and provide a positive after-sales experience. We truly appreciate your support and hope you enjoy your 19th Lab gear!
Best,
The 19thLABGOLF Team
I ordered on the Monday delivery was…
I ordered on the Monday delivery was quick one week
Looks great happy with my puchase
6 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Martin,
Thank you for your feedback! We're glad to hear your order arrived quickly and that you're happy with your purchase. We truly appreciate your support and hope you enjoy your 19th Lab gear!
Best,
The 19thLABGOLF Team
Great products, trousers fit with plenty of room to be comfortable.
Great products, no hassles with sizes delivery on schedule. I Will be letting my fellow golfers know about this online company. Thank you.
14 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Allan,
Thank you for your wonderful feedback!
We're thrilled to hear that the sizing was spot on and your order arrived on schedule. We truly appreciate you recommending us to your fellow golfers.
Enjoy your 19th Lab gear, and thank you for your support!
Best,
The 19thLABGOLF Team
shorts are great, but
shorts are great, but could use deeper pockets
13 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Joseph,
Thanks for your feedback!
We're glad you love the shorts. We appreciate the suggestion on deeper pockets and will certainly pass it along to our product team for future improvements.
Best,
The 19thLABGOLF Team
Very fast delivery
Very fast delivery. Good quality for the price. Pockets need to be deeper
13 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Dave,
Thanks for your feedback!
We're glad to hear you were happy with the fast delivery and quality. We also appreciate your suggestion about deeper pockets and will share this with our product team as we continue improving our shorts.
Best,
The 19thLABGOLF Team
Excellent product and easy to deal with company.
I bought two pairs of Tour Flex - Ultra Comfy Golf Pants. The size I chose didn't fit and Sarah at 19th Lab was excellent in facilitating an exchange for the right size. No charge on the return postage and they were really quick in replacing them. I've worn them a few times and they are very comfy and fit well. Would fully recommend.
12 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Anthony,
Thank you so much for your wonderful review! We're delighted to hear that Sarah was able to assist you with the exchange process and that you found the replacement pants comfortable and a great fit.
We truly appreciate your patience and support, and it means a lot to us that you'd recommend our Tour Flex Golf Pants. We hope you continue enjoying them on and off the course!
Thanks again for being part of the 19th Lab family.
Best,
The 19thLABGOLF Team
This is my first and last experience…
This is my first and last experience with 19th Lab. I ordered the two‑for‑one long pants deal and the products that arrived were extremely poor quality — cheap material, poor cut, poor fit, and overall below sweat‑shop standards.
I attempted to return them, assuming 19th Lab had an Australian presence given their 19thlabgolf.com.au domain. They do not. The return shipping cost was just shy of $50, making a return impractical.
In the end, I donated the pants to a local Op‑shop so someone else might get some use out of them. Unfortunately, this purchase was a lesson in the importance of checking a retailer’s legitimacy before buying.”
7 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Leon,
We're very sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the fit, quality, and return shipping costs.
We always strive to provide comfortable, high-quality products and transparent support to all our customers, so we're sorry that we fell short in your case. Your feedback is important to us and has been shared with our team for review as we continuously work to improve our products and customer experience.
We have also sent you a message via email so we can look into this further and see how we may assist you directly. We appreciate you taking the time to share your experience and hope to have the opportunity to make things right.
Best,
The 19thLABGOLF Team
The quality of these shorts is… unacceptable!
The quality of these shorts is substandard. The material is very thing and waist line was a single ply of material. When I asked for a full refund I was offered 20% and keep them amounting to $11 and change or I could return for a full refund. I opted for a full refund but was told I would have to pay the return shipping. Well, that is not a full refund.
Cmon 19thLab Golf. If you believe in your product stand behind it. Don’t jerk customers around. Offer return free shipping since your lousy product that was not as advertised is unacceptable. If you believe in your product, stand behind it! 19th Lab do better. It’s unfair for customers to lose money on internet sales because your company doesn’t stand behind their products.
UPDATE: The representative named Sarah who facilitated my return was fantastic. She walked me through what she needed from me to make the return and promptly refunded the cost of the shorts. Still, it cost me $18 in return shipping to not buy anything. This is not so much an employee critique of 19thLab but is more an example of management’s failure to recognize the unreasonable costs they are placing on the customer. If the product is worth marketing, then free shipping including returns should be absorbed by the company. If it’s truly a great product, there should be no concern about returns or exchanges. Make the customer feel special and they will return. Treat them like you’re doing them a favor and they won’t return.
8 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Joseph,
We're sorry to hear that the shorts and our return process did not meet your expectations. We understand your concerns regarding the material quality and return shipping costs, and we sincerely apologize for the frustration caused.
Your feedback is important to us, and we have sent you an email to review your case further and see how we can assist.
Thank you for sharing your experience.Hi,
We're sorry to hear that the shorts and our return process did not meet your expectations. We understand your concerns regarding the material quality and return shipping costs, and we sincerely apologize for the frustration caused.
Your feedback is important to us, and we have sent you an email to review your case further and see how we can assist.
Thank you for sharing your experience.
Best,
The 19thLABGOLF Team
Terrible decision
Terrible decision, the main button broke after wearing them twice! When I wrote to 19th for a refund or replacement they offered a $20 voucher, felt ripped off!
Be forewarned!
8 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Ash,
We're really sorry to hear about your experience. That’s certainly not the quality we aim to provide. We've sent you a message so we can look into this and work toward a suitable resolution. We appreciate the opportunity to make things right.
Best,
The 19thLABGOLF Team
Customer service is responsive
Customer service is responsive, knowledgeable and friendly. My only addition is to let customers know that there order is coming from Australia. Otherwise great service and love the product.
7 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Carl,
Thanks so much for your kind words! We're so glad you're loving the product.
We also appreciate your feedback about making our shipping origin clearer—we'll definitely take that on board. Thanks again for your support!
Best,
The 19thLABGOLF Team
Deceptive and Misleading Claims
The social media campaign is slick and I was drawn in by the phenomenal pricing and the modelled images of slender guys wearing fitted trousers and shorts that looked great. I never buy clothes online because one never knows if the fit will be good. However, for the price offered it was too good to pass up so I bought 2 pairs of trousers and 2 pairs of shorts.
The order arrived over two weeks later but the website claims fast shipping. When I tried on the trousers, the fit and cut were terrible. I am 67 years old 187cm tall and slender build with a 36 waist. These were cut for a stockier person with legs 50mm shorter and were very baggy. The shorts were also the same story, very baggy and would suit some with 38 waist and very stocky legs. I contacted customer service to return them and was offered two options: a further 20% discount to keep them or another size. Neither option appealed so I was given a return address of Las Vegas Nevada. I had assumed it was a local supplier in Australia as no where on the website does it mention a country of origin. My bad. It will cost me International Shipping to return the goods and get my money back. Very disappointing - let the buyer beware!
I cannot comment on the quality of the fabric as I have not "road tested" them but it was very thin and light fabric and was creased from the packaging.
7 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Garry,
Thank you for taking the time to share your feedback. We're sorry to hear the fit wasn't what you expected and that the return process was disappointing.
We've sent you a message to see how we can help. We truly appreciate your feedback, as it helps us improve both our products and customer experience. We appreciate you giving us a try.
Best,
The 19thLABGOLF Team
Great overall experience
The ease to order online, the great two for one offer and the customer service from Sarah was outstanding. Overall a really great experience for a 1st time purchaser.
1 de julho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi,
Thank you so much for your kind words!
We're thrilled to hear that your first experience with us was a great one. We're especially glad Sarah was able to provide outstanding customer service. We truly appreciate your support and hope you love your new gear. We look forward to serving you again soon!
Best,
The 19thLABGOLF Team
Happy customer
Great communication, very nice product as advertised, happy customer
24 de junho de 2026
Avaliação não solicitada
Resposta da 19thlab
Hi Bruno,
Thank you so much for your kind review!
We're delighted to hear you're happy with the product and our service. We truly appreciate your support and hope to serve you again soon!
Best,
The 19thLABGOLF Team
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