Beware! Rip off! Web-site states 4.7 out of 5. If you read the reviews you can see what customers really report. The member of staff handling this was very rude and unprofessional. The plumber... Ver mais
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Veja o que dizem as avaliações
Please read all the reviews and take note, do not use these guys. We needed an emergency electrician, asked price told £45 plus repairs. Tried to cancel 5mins later, told we must pay £45 anyway,... Ver mais
Rip off, not transparent, rude, dismissive, force payment onto you, on the spot, will charge you excessive amounts. Charged us 270 pounds for 45 minutes work (plus another 30 minutes because he misp... Ver mais
A empresa respondeu
Absolutely abysmal. I wish I had found the other reviews first and gone elsewhere. Using these cowboys has probably just cost me two grand minimum through their plumbers incompetence. I implore... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BES - Marketing Agency
Informações de contato
Reino Unido
- 247bestemergencyservices.co.uk
1,1
Muito Ruim
429 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fraudsters, Unsafe, Dangerous
Having called this company on Friday afternoon, at 1400hrs, 17/11/23, they stated an engineer would be coming within 1hr. I was contacted 2 hours later by a male, who stated he’d be with me by 5pm! He also insisted on knowing why the boiler wasn’t working, asking me to diagnose the fault so he could do research before he arrived!
When he came, he was accompanied by another male, both either Pakistani or Indian, were both unkempt, smelt of ‘BO’ and only one of them had identification, which I suspected was false. There was no vehicle in sight. I was reluctant to allow these 2 filthy strangers into our beautiful home, however, I trusted they would know what needed doing to sort out our cold radiators. Armed with a jagged plastic bottle and spanner, these clowns set to work apparently trying to identify the problem. Bashing the brand new radiators and valves with a heavy spanner. After 2 hours, and several departures to and from my house, clearly asking someone else for advice, by telephone, they conceded to accept they couldn’t diagnose the problem, and told me that they could replace the electric pump on the boiler with a re-conditioned unit on Saturday, but this would require additional fees, as it was a Saturday. They said that there was no guarantee that the radiators would work, even anfter this reconditioned pump was fitted, as they were convinced the pipes under the ground, had clearly been kinked and twisted and this was contributing to the problem!
We’ve lived here for 15 years, since it was built, and only recently encountered the heating problem.
With this, and a statement that they couldn’t purchase a new pump or
resolve the issue, they asked for £120 in cash!!
I paid, there was no invoice, no receipt and nothing to show that they had ever been here.
I called 24/7 to complain. I asked to speak to a manager, and asked to be emailed with full details of the company, so that I could rate them etc…………… Nothing!!!!!
This company, its so called ’Trained Engineers’, are fraudsters, cheats and thieves. They are not registered or authorised persons, who can carry out repairs and don’t have liability insurance.
Be warned, nothing about this experience demonstrates that 24/7bestemergencyservices employ legitimate or skilled tradesmen, and it’s questionable if these people should be or have the permissions to work at all.
I will of course be seeking full financial restitution from them, and seek clarification from the relevant regulatory body, as to why these unqualified and unskilled individuals are risking the safety of the public, by purporting to be qualified gas, and heating engineers.
Absolute CRIMINAL!!!!
17 de novembro de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Never use this company
Electrician was rude and invasive and didn’t provide NIC/Electrical inspection certification and charged 200 pounds for half an hours work
26 de julho de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
DO NOT USE THIS COMPANY THIS WEEKEND!!!
DO NOT USE THIS COMPANY THIS WEEKEND!!!
They will charge hidden and exorbitant prices without providing an invoice before payment
I wrote to the company to complain and they just sent my letter back without providing information requested in order to pursue legal action. Avoid at all costs.
3 de junho de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Avoid at all cost
Avoid at all cost. Disgusting company. Will not tell you the price over the phone, only that its the plumbers rate that arrives plus the £50 call out fee.
Plumber arrived beyond the time stated and then charged £280 an hour for labour stating “ out of business hours”( even though he should of arrived within business hours. A job that should of taken less than an hour took 2hrs. Was shocked to be told the price.
Avoid at all cost.
Sent 6 emails now to get an itemized invoice and no reply and not contactable by phone.
26 de junho de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Fantastic
Fantastic
Had a leak, Engineer contacted me told me what to do in the interim period then and repaired it within a couple of hours.
Thank you Adam, excellent, highly recommended.. ☆☆☆☆☆
4 de junho de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
247 Best Emergency Services
Adam came out to sort my Baxi bolier…
Adam came out to sort my Baxi bolier and he was prompt at sorting out the issue .
He was very professional and reassuring .
9 de junho de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
247 Best Emergency Services
Had a water leak
Had a water leak, I called numerous plumbers couldn’t get any one out apart from this company. The plumber arrived under one hour and was very professional and polite explained everything he was doing. Saved me £1000’s in water damage. Highly recommend
6 de junho de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
247 Best Emergency Services
Rang them for an emergency plumber for…
Rang them for an emergency plumber for an overflowing drain. Was told someone would be out in an hour. Two hours later no sign of them. Guy rang next morning claiming to be the booking, kids screaming in the background. Told him I'd sorted something out myself and hung up. Hour later I get a phone call from this lot demanding to know what I'd done and why I'd not spoken properly to their 'agent'. Woman on the phone got very sullen and rude when I told her I'd fixed the problem and would need them.
Edit - So they get back to me with their reply a year after I reviewed them and it's completely unrelated to what I post. Nice use of template replies guys. I'm afraid the offer of a discount isn't enough to bring me back. The fact that their template response is based around complaints about high prices and unexpected charges should tell you something.
22 de maio de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Ripped off my 98-year old aunt!
I phoned this company on behalf of my elderly aunt and was told that the job would be £50 for the callout and the remaining charge would depend on labour and parts. A plumber comes and adjusts the water level in the toilet cistern. The company charges my 98-year-old aunt a total of £330 for a five-minute job where no new parts were required. Total rip-off. £50 for the callout (which is what the plumber gets) is absolutely fine, and the plumber did a good job, but a £280 labour charge by the company is ridiculous. Does five minutes of labour really equate to £280? They then said it was an emergency charge, but there is no way they can justify treating an elderly pensioner this way who is struggling to pay her bills as they are. They were not upfront about this emergency charge, which I think is disgusting. I do not recommend this company. Avoid at all costs!
22 de abril de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Rip off, avoid at all costs
Rip off, not transparent, rude, dismissive, force payment onto you, on the spot, will charge you excessive amounts. Charged us 270 pounds for 45 minutes work (plus another 30 minutes because he misplaced his plumber tool). This was on a weekday during working hours. Worst service imaginable.
Never pay them on the spot, demand an invoice, these guys are awful.
14 de março de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Scammers….
Charged for labour at a rate of £600 per hour. Ok, it was Sunday afternoon, but £600? £10 a minute? Deal is that the company you book through is an agency, they send out private contractors, overcharge and share the spoils 50/50. Absolute scammers, avoid.
I’ve since taken this company to the Small Claims Court and was successful in my claim for a pert refund of my bill. Would recommend other dissatisfied customers do the same.
26 de março de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Waste of time!!!
Blocked waste pipe flooded my kitchen so requested an engineer. Told 1-1.5 hours. Called after 2.5 spoke to engineer who said just finishing a job... Called another 2 hours later and told another hour. Gave up at that point!!
25 de março de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Terrible and expensive. Never use
Terrible and expensive. Don’t ever use.
Requested an emergency plumber in a Saturday night because I had a gas leak.
Guy turned up. Did nothing. Charged me 230£. Said there was no issue. Had to call someone else out the next day (cheaper, better, fixed it).
Have now spent the last 2 weeks calling every day to get an invoice or receipt for the ‘work’ done. Call centre staff are dishonest and rude. Every day I’m told that invoice us been sent and that I’m being impatient and at one point today ‘stupid’. Unacceptable.
25 de março de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Charged £325 to fix a leaking toilet
Charged £325 to fix a leaking toilet, fixed after one hour. Plumber was great, but charges are off the scale. Utter rip off. No itemised bill. Cost of parts was probably around £25.
15 de fevereiro de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Shockingly Bad
Shockingly bad. Did work and charged a huge amount of money and since then have constantly avoided all requests for a itemised receipt, which I need to make a claim. They repeatedly say they will supply a listed invoice and simply don’t. Well, they did, but it was not complete, hand written by an 5 year old and not even for my house!! It’s been 9 requests now and over a month. You talk to someone different every time you call and they just don’t care. They blatantly lie or are rude. Appalling unprofessional behaviour, untrustworthy and extortionate prices. Avoid!!!!
19 de janeiro de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Horrendous experience AVOID
Horrendous experience. Avoid at all costs. £60 call out fee, £180 diagnosis. Told us then they needed a part and would have to go and get it the next day. Called the following day to say the part would take 7 days and that it would be £150 plus £250 for labor. At this point we contacted another plumber who fixed the issue within 5 minutes and only charged us the call out fee because it was a basic problem. Complete conmen! Avoid Avoid Avoid. We paid by bank transfer and didn't get a reciept.
29 de janeiro de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!
I called about an L-2 error with by boiler. I was told there would be a call out charge of £60 and labour. This labour was £340, I was asked to pay straight into his personal account as the card machine was “broken” and no VAT charged.
The engineer came to repair the issue but when closing back the boiler he didn’t connect the pipes properly so the boiler started leaking overnight.
I called and he said he would come back as a “favour” and asked me to pay £30 for his petrol. I sent photos of the mistake he made prior to his second visit. The agency claimed that the leaking was a separate issue not related to the first one as the boiler wasn’t leaking before, even though I explained that the leaking was caused by poor alignment of the pipes by the engineer.
He finally came at midnight with 2 screwdrivers, no other tools and ended up using tape to patch the issue because he couldn’t make it as it was before.
He said he would come back to complete and of course never did.
When I complained I was dealt with the most rude manner and told that they did a favour not to charge me again and would not admit that the issue was caused by the plumber.
Extremely rude, unprofessional and quite honestly a disgraceful company.
I would avoid at all costs. If willing to pay please seek and reputable and reliable company.
I am currently seeking legal advise.
22 de janeiro de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Absolute conmen they are agents and will…
Absolute conmen they are agents and will phone up a number of local tradespeople and charge you for the pleasure.
Day light Robbery
I was told 60 pounds call out charge not explaining that they are agents and a local person came around no parts nothing half an hour total bill over 300 pounds
Stay clear
14 de janeiro de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
This company is absolutely a joke
This company is absolutely a joke. I called them. They said the plumber will come within an hour, 4.5 hours later he showed up.When he opened the boiler, I mean open I was helping him as he didn’t know how to. Never the less he didn’t find any issues with the boiler. After he found a gus leakage, he couldn’t fix it so just cut it off. They were going to change me £912 I was arguing, he wouldn’t leave the house, I paid 750 After a few days Boiler had the same. I called me he said I will come tomorrow, never showed up. I texted no repay, after he comes back to me and says I will be on holiday until March. For 3.5 months, not bad if I was changing people like that I would be on holiday too. I wander if they pay taxes. Anyway horrible experience
P.S email the company with the complaint 2 times now they are ignoring
30 de dezembro de 2022
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Very expensive & could not solve the…
Very expensive & could not solve the emergency problem but still charged £327. Plumber arrived a day later than promised and spent 2hrs diagnosing the problem. Didn’t have the part or time but nonetheless charged me for 2 fuses which cost 30p each to buy at £14 plus one hour labour at £156. Altogether paid £327 including call out fee as plumber would not vacate my house until paid. I then got a local plumber who came and fixed the problem for another £295. Once you pay you can only send text messages to a mobile number with no possibility to talk to a person. They promise to call back and then don’t bother
18 de dezembro de 2022
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
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