Beware! Rip off! Web-site states 4.7 out of 5. If you read the reviews you can see what customers really report. The member of staff handling this was very rude and unprofessional. The plumber... Ver mais
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Veja o que dizem as avaliações
Please read all the reviews and take note, do not use these guys. We needed an emergency electrician, asked price told £45 plus repairs. Tried to cancel 5mins later, told we must pay £45 anyway,... Ver mais
Rip off, not transparent, rude, dismissive, force payment onto you, on the spot, will charge you excessive amounts. Charged us 270 pounds for 45 minutes work (plus another 30 minutes because he misp... Ver mais
A empresa respondeu
Absolutely abysmal. I wish I had found the other reviews first and gone elsewhere. Using these cowboys has probably just cost me two grand minimum through their plumbers incompetence. I implore... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BES - Marketing Agency
Informações de contato
Reino Unido
- 247bestemergencyservices.co.uk
1,1
Muito Ruim
429 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I cannot believe I was charged £329.00…
I cannot believe I was charged £329.00 for one hours work. This was to check an electric fire,that the Electronic Safety Control was functioning correctly.
This company are scammers and should never be used.
3 de maio de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! This company is a scam, agreed to the call out fee of £49 and the website says they will give you an estimate of the cost of repair before work begins. This did not happen, the plumber spent a maximum of 30 mins looking at the boiler and told us we would have to get some parts from the actual boiler company but he could hopefully get it working again. After 15 minutes he had it working again, but had not replaced any parts. The company then called to say it would cost £349!!! We said that no one had given us an estimate of this cost prior as we would not have agreed to this extortionate price!! The woman on the phone was really rude and kept demanding we pay the money. I was asking repeatedly to see the breakdown of the cost and told her that we had never agreed to this price, she was extremely rude and kept talking over me! It all felt like a scam. She would not let me speak with her manager and would not listen to my rights. AVOID THIS COMPANY AT ALL COSTS, SCAMMERS!!!!!
24 de abril de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAM ARTISTS
SCAM ARTISTS
Found this company via a Sponsored post on google, called them for a boiler repair leak today, they came promptly, charged £50 call out and £200 for a 15 minute repair which fixed the problem however 3 hours later it was leaking much worse, called the plumber back who refused to come without additional charge, so I called the main company phone line who said they would talk to the plumber, however we waited and didn’t hear a response, up so called again, we were told by a woman he was “on his way” (a lie) waited until 9.30pm and called the main phone line back and told “because we had already spoken to the plumber and this problem was an unrelated new issue” a charge would be applied. Unprofessional and rude and need to be shut down.
20 de abril de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
This Campany is a SCAM…SCAM definitely…
This Campany is a SCAM…SCAM definitely avoid this company the worst ever and they are not professional at all please my advice is avoid this company they are SCAMMERS…. I can explain I am shocked what happened to me I called them for my boiler to reset the thermostat they said that £40 for call out but when he came he staid 5 mint and he asked me £480 crazy. Please avoid this SCAMERS
14 de abril de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAMMERS........
I did call out to get my boiler checked as it stopped for no reason all the saddened .
When I call I asked how much it would cost to get checked and the man on the phone told me £50 as emergency call out and I asked if there was any more to pay and he said NO unless the engineer work on it and change some parts , I said OK. When the engineer arrives and check the boiler he said that there where too many problems with the electrical system and I need to change the boiler, I couldn't understand why as it had not problems whatsoever. Anyway he was here for about 15/20 . After that I told him ok if I have to change I will do it and I will shop around. When it come to the payment he said that £50 was for the call out and another £90 for the diagnostic. I told him if he was joking as I haven't been told that on the phone otherwise I wouldn't booked it out , so he told me to call the company back and ask them why they haven't said anything, when I call back I had to argue on the phone for the price because it was unfair and not happy with it . At the we agreed for £100 . The next day after researching and asking about I spotted that the boiler had a switch that it connect with all the other part of the electrical bits and that didn't look to good to but it was the only logical explanation what it has stopped working so I research where I could buy a new switch and how much . Well I have found the part on ebay as new costing me £12.50 . The part has arrived and I have change it took me about 10 min and now the boiler is working as brand new 🙃 very happy . Unfortunately for this company I have to call them SCAMMERS. just be careful. Thank you for reading 📚
8 de abril de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAM
SCAM! Not consistent with prices! £600 to replace a fan in a boiler!!!!!!!!!!!!!!!!!!!!! The fan was £190 they told me . Then changed to £240…. Then wanted to charge me £380 to fit!!!!!! It took 40 mins … then was very intimidating and threatening on the phone! Telling me to listen when he didnt listen to me. Gangsters!
9 de abril de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
I had Peter the plumber
I had Peter the plumber, he came to my house, looked at my boiler without touching it, said it would cost £250.00. I had said on tbe phone I had no hot water or heating. Didn't even look at thd pressure levels.
I said no, and asked him to leave. He refused to put his foot away from my door frame, I wasn't not going to pay, but felt intimidated I was home alone and not very well. When I tried phoning the same number I had previously the line was dead to check out things, so was worried who I had called. He did go, but felt vulnerable.
6 de abril de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
This company is a scam
This company is a scam. The gas work they arranged was carried out unsafely putting myself and my family at risk. We have pursued legal action and have been granted the case by the court but unfortunately haven't gotten further than this due to the courts being unable to serve them at the address they advertise - 20-22 wedlock road London. If anyone has a correct address or information for the direct of this company please like this review and post one with the information. Thank you
30 de março de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Appears to be a fake/scam company
Called this company by accident thinking it was the number for a legitimate local company. Seemed to be a call centre of some kind, and a heavily accented lady answering the phone. Everything felt wrong about the call, and ended it. Trustpilot's banner stating they are sueing the company for fraudulent reviews says everything....
I have just the reply. Seems like a generic response, especially based upon the fact no quotes were given. They also refer to unavoidable additional costs that can occur. We didn't get that far. One major concern I had at the time was they became MOST insistent that an electrician must be allowed to access my home now they had dispatched one - all in the space of a minute or two. I reiterate my belief this is a scam/fraudulent site.
5 de abril de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Avoid at all costs
Avoid at all costs. Told me it was £50 call out but failed to tell me the total charge was £280 for 45 mins labour!
Reply from 247 Best Emergency Services - It's taken them 2 months to reply. And it's a lie. I was never given a quoted price before the work started and no additionl costs were notified. I stand by my original post not to use them.
25 de março de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Did not arrive after saying would be with us in two hours. Derby
Called yesterday as we have a really bad blockage in our outside drain. Was polite on phone, said would be with us in 2 hours at 1.30pm. No show and no call to let us know. Still waiting!! Would not use if you are looking for reliable service. Derby.
23 de março de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
£600 can’t solve the problems and £50 for call out.
PLEASE DO NOT USE THIS COMPANY. Today, my restaurant had a gas problem which was an emergency situation as I needed to reopen my restaurant as soon as possible. I contacted the company and they informed me that their call-out fee was £50. The engineer arrived after an hour and tried to fix the issue, but unfortunately, he was unable to solve the problem. He informed me that the kitchen fan's motor needed to be replaced and charged me for labour £600 (for telling me that i need new motor) I was not satisfied with the amount, so he offered me a discount and reduced the fee to £400 Finally, I paid him £350 for his services. He also advised his friend to me who can replace a fan for £3,000 which I will never go for that. I am not happy with the service provided by this company.
20 de março de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Avoid at all costs
Appears on trust pilot twice, no way to leave a google review, probably a scam comapny. Called in the morning and booked for an electrician to come out to fix the boiler switch. Waited all day and in the evening got called by operator saying this is not an electricians job to get the electrical supply company out. Told her this is not an electrical supply issue. But just said sorry. Could've told me this when I was booking and not wasted all my day. Now the next electrician I can get won't be before tomorrow!
20 de março de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Absolute Scam and you can't sue them.
Charged £330.
Said I need a new boiler (the boiler is 5 years old).
The problem still persists and I’m £330 in total.
The bloke also opened one of the radiators and it leaked over my partners tops.
When complaining the woman just shouted at me and hung up.
10 de março de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Absolute joke of a company had a leak…
Absolute joke of a company had a leak from my boiler paid £50 for him to enter my house then proceeded to tell me it’s £250 a hour without even touching anything. I asked him to have a look at it and he replied if he touches it it’s £250. Told him to leave with his £50 for literally 5 mins of his time. Avoid at all costs eventually the repair cost me £35. This was 12.30 pm on a Monday, so wasn’t even out of hours.
12 de fevereiro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
£350 first hour and £50 call out
My wife rang them £50 call out surcharge on Saturday 5 hours to come and they forgot to say the 1st hour is £350 yes that right £350 plus the £50 surcharge
The plumber said if he’d done the job it would be £120 they then tried to charge VAT
It just robbery they keep changing the hull number this is obviously a scam
As below they did not tell me the upfront costs just a £50 Saturday excess no equipment was needed
The number comes up as Hull but changes all the time like I said avoid scam and very rude Eastern European woman wh added Vat then knocked it off
I must say form the revenue !
3 de fevereiro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAMMERS, LEGAL ACTION BEING TAKEN,
PLEASE DO NOT USE THIS COMPANY. I am taking it to court, writing to my MP and the ALL relevant authorities. I was scammed out of £740 for fixing my boiler, did not take more than 30 min in total (though over a couple of days as they had to order parts). I checked on Amazon, the parts themselves included within the £740 would have cost me only £33 if I had ordered them myself. I am taking legal action so that they can never do this to anyone else, and will work tirelessly to shut this company down
27 de dezembro de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Avoid at all costs
Avoid at all costs. When a company has to set up a new trustpilot page to hide from the first one (see "Trustpilot/review/247-bestemergencyservices .co .uk") then it's a sign of how bad it is.
As others have stated, they are an intermediatry who take no responsibility. They will charge extortionate fees and not provide a good service.
16 de agosto de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Google promoted, so thought it was legitimate and local.
Called believing this was a legitimate business on Google. A sub contract plumber came removed a leaking push on filter and used 2 x 22mm straight connectors and 4 inch of 22mm pipe. Cost £50 call-out and £260 for 20 minute job. Very steep in my view even for a Sunday lunch time. Reported Emergency plumbing and gas services 24/7 of 20-22 Wenlock Road. London to Google, Trading Standards and my local MP.
DO NOT USE THESE CON MERCHANTS OMG cannot believe they replied with the drivel. Reported this man who is actually in Bradford to Trading Standards, report fraud who are investigating this London address. I would never use con artists like this again what ever they offer. Please take my advice and never ever use this Bradford based con man!
7 de janeiro de 2024
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
AVOID using this company
AVOID using this company! We wish we had've read the reviews before calling them.
We had an issue with our boiler being temperamental and not working just before Christmas so unfortunately all the usual engineers were on Christmas shutdown, therefore found 247 Best Emergency Services on Google. We were gateful that they were able to come out to us late on 22nd December, however engineer arrived and couldn't diagnose the issue after carrying out his "tests". The boiler started temporarily working after approx 1hr so at the time thinking he'd fixed it, agreed to pay the £350 in cash. However the following day when we tried to use the heating/shower, it wasn't working again, and was not fixed at all - and then have been without heat and hot water over the whole festive period. Tried calling the company multiple times and the advisor has been unable to help saying she'd pass on to manager but not had any calls back or replies to emails.
Terrible service, can't believe we have paid £350 for nothing and the poor handling by the company not providing any sort of resolution for the issue.
22 de dezembro de 2023
Avaliação não solicitada
Resposta da BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
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