4thutility Avaliações 

Jariah's attitude was excellent, and he quickly resolved my issue. Even if the problem hadn't been fully solved, I would still give him a very positive review because of his attitude.

4thUtility looked at my renwal offer and were able to reduce that offer to something closer to a new customer deal with a new provider. It wasn’t quite as low as the new provider, but close enough to mean that I was happy to stick with 4thUtility and avoid the potential hassle and down time of switching. Ive been happy with their service over the past two years, so no reason to switch.

The Internet was good but it was difficult to contact to upgrade so left to another firm afyer initial contract ended. They did mess up my credit on my account but a customer service agent called Siya helped alleviate the situation and was extremely professional and polite.

Every interaction I have had with the 4th team has been great, they are on the ball, friendly and fast. The service I have from them has been constantly fast and stable.

Fahad really helped me so much. also he was very kind and polite.

I had to change my direct debit and the person on the phone made it easy to do. Although I put 5 as satisfied I actually should have put 1

Very clear and good advice.
Speedy service.
Just a great experience.

I dealt with 4thutlity on behalf of my elderly dad who is paying way too much for his current broadband deal.

Firstly I called the company and the call was answered within about 20 seconds by an actual human, with none of the usual 'you now have 5 options' nonsense. The person I spoke to, Bernie, was warm, friendly and knowledgeable and explained all options available with no hard sell. She followed this up with an email outlining all that we had discussed. She also gave advice on companies who could provide a phone line that my dad wants.

I was provided with a direct phone number and email address to contact her following discussions with my dad, and was able to place the order for the package he wanted.

A wonderful company to deal with. I would highly recommend based on my experience.

The operator was very polite and helpful and also explained everything very clearly to me

Quick and efficient installation by Liam. Polite and helpful ,no mess left.

Fasil was incredibly helpful with explaining my options and giving me the best deal.

Money was taken from my account yesterday, yet my broadband service is still suspended. I was informed that my payment date was the 18th, but yesterday was not the 18th, so I’m unclear as to why the payment was taken when it was.

I have now paid for the service, but I am still unable to use it, which means I’m effectively paying for a service that I am not receiving.

I also don’t appreciate how quickly the service is suspended after a missed payment. You don’t know what circumstances someone may be dealing with, and this hasn’t been explored or asked about — they could be financially struggling or otherwise vulnerable — and cutting off an essential service so quickly is extremely frustrating.

I would like to say that the call handler I spoke to was very polite and professional, so I would give her 5 stars personally. Unfortunately, the service itself has been extremely disappointing.

Money seems to be taken from my account unpredictably/sporadically for a service that costs £38.50 per month, and I don’t feel that the level of service justifies that cost. As a result, I will be cancelling my service and looking for a cheaper and more reliable provider.

Phoned up to cancel as im going with another provider. Fella i spoke with was pleasant and ive had no issues (thus far).

I had no idea how to go about getting Internet service in my wee home. I went onto live chat and spoke with Liam who explained everything to me, I chose the package best suited for my needs and at a great price too.

Lovely lads installed polite neat and tidy job and tidy workers working great on time and got on with the job .

Was amazing and friendly and did the job quite quick

Fahad help me get connected to WiFi! Wonderful!

Kane was super helpful and fab!

Helped a lot

Good costumers service , very friendly and helpful, thanks chris gadd.