There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Ver mais
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Veja o que dizem as avaliações
highkey blessed up, they were very professional and helpful in replacing my mistaken order. i genuinely wish every company had customer service like this. shout out Sara!
Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
Informações de contato
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, Estados Unidos
- orders@5ivepillars.com
- 5ivepillars.com
4,4
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have supported this company from the…
I have supported this company from the start, so happy for the creator behind it all and super excited to see what's to come. Amazing representation, we need a Morocco theme soon tho
2 de janeiro de 2023
Resposta da 5ivepillars.com
Salam! Your continued support means the world. We’re thrilled you’re excited for what’s to come. Looking forward to creating more for you!
So inconsistent with customer service…
So inconsistent with customer service and keeping emailing me that they ran out of the size and then tell me they do have it I ordered on thanksgiving and still haven’t got my package I was patience for a while not I feel like they playing games with I just want my order fam
13 de dezembro de 2022
Resposta da 5ivepillars.com
Salam, we’re truly sorry to hear about your experience with the customer service. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Shipping was quick and quality of the…
Shipping was quick and quality of the T-shirts for my sons and I are excellent!
2 de dezembro de 2022
Resposta da 5ivepillars.com
Salam Ghazanfar! Great to hear the T-shirts and shipping met your expectations. Looking forward to your next order!
Peace
Peace, thank you for the top quality products, that represents the ALMIGHTY 👑
2 de dezembro de 2022
Resposta da 5ivepillars.com
Salam King! Grateful for your kind words and energy. It means a lot to us. Excited to serve you again soon!
Quality and Inspirational
Great quality coupled with great Islamic inspired messages.
12 de novembro de 2022
Resposta da 5ivepillars.com
Salam Jibril! We’re glad you appreciate both the quality and the message. Can’t wait to share more with you!
I really wanted the Black hub hoodie
I really wanted the Black hub hoodie. I mean it’s fine that it isn’t available. However, customer service is kinda slow on responding. I mean I should have gotten my stuff by now, however, I haven’t. I was really hoping for getting to wear it.
8 de novembro de 2022
Resposta da 5ivepillars.com
Salam Aamer, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
As good as it can get
Solid quality clothing, love supporting Muslim owned and run businesses. Keep up the great work
8 de novembro de 2022
Resposta da 5ivepillars.com
Salam! We appreciate your support and kind words. Proud to serve our community. Hope to serve you again soon!
Unprofessional, shocking service.
Seems like their shop doesn’t exist in the UK. Still waiting on something I bought off their website.
They take a very long time to respond.
I don’t think I’ll be buying from these guys ever again.
20 de outubro de 2022
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Joe, we are truly sorry to hear about your experience with the customer service. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.
Amazing fit PERFECT can't wait to wear…
Amazing fit PERFECT can't wait to wear it💗
14 de outubro de 2022
Resposta da 5ivepillars.com
Salam Shirae! Thank you for your kind words. We're happy it’s a perfect fit. Can’t wait to have you shop with us again soon.
Delivery was smooth great communication…
Delivery was smooth great communication and product was as shown
13 de outubro de 2022
Resposta da 5ivepillars.com
Salam Malik! Thank you for your feedback. We're glad to hear the delivery went smoothly and that the product met your expectations. We look forward to having you shop with us again!
5ivepillars went above and beyond for…
5ivepillars went above and beyond for me. When they were filling my order, the size I wanted was not showing up in their system to ship to me. They sent an email explaining the oversight and offered an available size to me. After replying, they went thru the warehouse and found the actual sizes I requested. They were shipped out and arrived 2 days later. Love the quality of the products too!!!
6 de outubro de 2022
Resposta da 5ivepillars.com
Salam Karl! Thank you so much for your thoughtful review! We’re glad we could resolve the issue quickly and get you the size you needed. It means a lot to hear you love the quality, and we look forward to assisting you again in the future!
xl shirt fits like a blouse - disproportionate sleeves to shirt length ratio
xl shirt is sized very oddly with it being too long in length and the sleeves being disproportionately short, making it look more like a blouse i when i tried it on :( i really looked forward to showing off this shirt in my rotation of t-shirt’s which consists of my favorite t-shirts but unfortunately this product didn’t make the cut.
11 de outubro de 2022
Resposta da 5ivepillars.com
Salam Zaki, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
We have had such a lovely customer…
We have had such a lovely customer service experience and we loved our outfits! Thankyou so much 5ive pillars for great quality Islamic clothing.
9 de outubro de 2022
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Saffiyah! Thank you so much for your kind words. We're thrilled you loved the outfits and had a positive experience with our team. We truly appreciate your support and look forward to serving you again!
Good quality and i really loved…
Good quality and i really loved including the stickers with the order.
The only down side is i ordered my size and then got an email later that they dont have it, and ended up getting a bigger size but its all good. Overall i loved the graphic design
5 de outubro de 2022
Resposta da 5ivepillars.com
Salam Lamyaa! We appreciate you taking the time to share your experience. It’s great to hear you loved the quality and the extra touch with the stickers. Sorry for the size inconvenience — we’re glad it worked out in the end. Hope to assist you again in the future!
The best quality hoodies ever!
The best quality hoodies ever!! The material is super soft/comfy and loved their color selection!
4 de outubro de 2022
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Maliha! So happy to hear you’re loving the quality and comfort of our hoodies! Thank you for your support — we look forward to serving you again soon.
Bad quality for a $60 hoodie
3 de outubro de 2022
Resposta da 5ivepillars.com
Salam Moiz, we’re truly sorry to hear about your experience with the hoodie that you ordered. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Quality!!
I bought a few necklaces, holy cities sweatpants and hub hoodie. Absolutely love the quality of the hub hoodie fabric perfect for winter! I have the herringbone necklace, it matches with everything. :)
16 de setembro de 2022
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Noor! Thank you for sharing your experience. We’re glad to hear you love the quality and style of our items. Your feedback means a lot, and we can’t wait to assist you again soon!
Resposta da 5ivepillars.com
Salam Javairia! Thank you for the positive feedback! We’re pleased your delivery was fast. Hope to serve you again soon.
Fast shipping and comfy clothes!
7 de setembro de 2022
Resposta da 5ivepillars.com
Salam Anaise! Thanks for the wonderful feedback. We're happy to hear you enjoyed the fast shipping and comfort. Looking forward to your next order!
Although my package say it was…
Although my package say it was delivered at mailbox,
I never received my package (a sweater).
5ivepillars will not help.
So it looks like i am out of luck, of my sweater and/or my money.
If you expect to get assistance on an item for exchange/refund or missing items, 5ivepillars will not help.
29 de agosto de 2022
Resposta da 5ivepillars.com
Salam Christopher, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
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